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Table of Contents
Related Manuals for Western Digital My Cloud PR2100
Summary of Contents for Western Digital My Cloud PR2100
- Page 1 My Cloud Pro Series ™ User Manual • My Cloud PR2100 • My Cloud PR4100...
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Page 2: Wd Service And Support
WD Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wdc.com. If the answer is not available or if you prefer, please contact WD at the best telephone number shown below. -
Page 3: Registering Your Wd Product
Registering Your WD Product Register your WD product to get the latest updates and special offers. You can easily register your drive online at http://register.wd.com or by using My Cloud device software. -
Page 4: Table Of Contents
CONTENTS Table of Contents WD Service and Support ........ii Registering Your WD Product . - Page 5 CONTENTS Remote Backups ......... . . 46 Internal Backups .
- Page 6 CONTENTS Appendix F: Replacing the SO-DIMM Memory Module ..107 Index ......... 109 MY CLOUD USER MANUAL...
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Page 7: Important User Information
IMPORTANT USER INFORMATION Important User Information Important Safety Instructions Recording Your WD Product Information Important Safety Instructions This device is designed and manufactured to assure personal safety. Improper use can result in electric shock or fire hazard. The safeguards incorporated into this unit will protect you if you observe the following procedures for installation, use, and servicing. -
Page 8: Recording Your Wd Product Information
IMPORTANT USER INFORMATION Recording Your WD Product Information Remember to write down the following WD product information, which is used for setup and technical support. Your WD product information is found on the label on the back of the device. Serial Number Model Number Purchase Date... -
Page 9: Product Overview
PRODUCT OVERVIEW Product Overview Package Contents Requirements Product Components Pre-installation Instructions Handling Precautions Package Contents My Cloud device Shielded Ethernet cable AC power adapter Quick Install Guide For information on additional accessories for this product, visit: www.shopwd.com www.wdstore.com Europe www.shopwd.eu www.wdstore.eu All others Contact WD Technical Support at... -
Page 10: Product Components
Internet Broadband Internet connection is required for initial setup and software downloads, as well as for remote access and mobile apps. Product Components 2-Bay Front View (My Cloud PR2100) Drive Bay Doors Power button USB Copy button USB 3.0 port... - Page 11 PRODUCT OVERVIEW 2-Bay Back View (My Cloud PR2100) Kensington ® Reset button Security Slot USB 3.0 port Ethernet Link LED Ethernet Activity LED Ethernet ports Ethernet Link LED Ethernet Activity LED External DC in Power Ports MY CLOUD USER MANUAL...
- Page 12 PRODUCT OVERVIEW 4-Bay Front View (My Cloud PR4100) Scroll buttons LCD Display Power Drive Bay Doors USB Copy button USB 3.0 port Drive LEDs 4-Bay Back View (My Cloud PR4100) Reset button USB 3.0 port USB 3.0 port Ethernet Link LED Ethernet Activity LED Ethernet ports Ethernet Link LED...
- Page 13 PRODUCT OVERVIEW Back View Icons Component Icon Description Ethernet port Connects the device to a local network. USB 3.0 port Connects to a USB hard drive for additional storage. Reset button Restores settings and administrator password for the device. Visit http://support.wdc.com, and see Knowledge Base Answer ID 10432.
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Page 14: Pre-Installation Instructions
PRODUCT OVERVIEW Back Panel Ethernet (Network) LEDs The following table describes the network and activity LEDs Note: Looking at the Ethernet port with the cable latch on top, the top-right LED is the Link LED, and the top-left LED is the Activity LED. State Appearance State Description... -
Page 15: Getting Started
GETTING STARTED Getting Started Preparing your My Cloud Device for Use Getting Started with My Cloud Online Setup Getting Started without My Cloud Online Setup Accessing Content It’s easy to set up the My Cloud device—just unpack your device, connect it, and wait for the Power LED on the front of your device to turn a solid blue. - Page 16 GETTING STARTED Physically Connecting your Device Follow the steps below to connect the My Cloud device to a home or small office network. Important: To avoid overheating, make sure the device is upright as shown in the illustration above and nothing is blocking or covering the slots and openings on the top and bottom of the device.
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Page 17: Getting Started With My Cloud Online Setup
Note: If you changes your device name at any time, the URL also change to the new name If your device name is... Your Windows URL is... Your Mac URL is... My Cloud PR2100 http://mycloudPR2100 http://mycloudPR2100.local My Cloud PR4100 http://mycloudPR4100 http://mycloudPR4100.local... - Page 18 Choose your language screen appears: From the drop-down list, select the language you’d like to use for the user interface. Click the Western Digital End User License Agreement link to read the Western Digital End User License Agreement. If you agree, click I accept or return to the previous page and click the I agree check box.
- Page 19 GETTING STARTED Click Next. The Setup Cloud Access page appears. Enter your first name, last name, and email address, then click Save. The email address is needed if you want to create an account with remote access capability. If you’d like to enter additional user accounts: Enter the user name, first name, last name, and email address for the new user account, then click Save.
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Page 20: Accessing Content
GETTING STARTED Accessing Content The My Cloud device’s Public folder contains Shared Music, Shared Pictures, and Shared Videos subfolders. The existing content of the subfolders are files that you dragged and dropped or files that have been backed up from your computer or an attached USB drive. Note: Any of the folders can hold any file type. - Page 21 GETTING STARTED Mapping the Public Folder (Windows) To map the My Cloud Public folder for quick access in the future: In Windows Explorer, under Network, click the My Cloud device (see “Appendix D: My Cloud Device URLs and Names” on page 104 for a list of device names) Right-click the Public folder and select Map Network Drive from the menu.
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Page 22: The Dashboard At A Glance
Using IP Address Enter the IP address of your My Cloud device in the browser’s address field: http://<IP Address>. For My Cloud PR2100, click Settings, then click Network. The IP address is displayed in the Network Profile area. For My Cloud PR4100, on the front of the device, click the down button to the right of the Status LCD display. -
Page 23: The Dashboard Home Page
THE DASHBOARD AT A GLANCE IF you want to launch from . . . THEN . . . Windows 7 Click > Computer. In the left panel, select Network. In the right panel, locate your My Cloud device under Storage. Double-click the device, or right-click and select View device webpage from the resulting menu. - Page 24 THE DASHBOARD AT A GLANCE Information Icons The Information Icons, at the top of the page, provide quick access to: Attached USB device(s) Device alerts Online Help and Support User information. Icon Name Actions USB device attached to the My Click to display the USB device(s) connected.
- Page 25 THE DASHBOARD AT A GLANCE Icon Name Actions Backups Create backups to: • A USB drive. • Another My Cloud device on or outside of your network. • Another location on your My Cloud device. • Your My Cloud device from a camera. Storage Select and specify how you want the My Cloud device to store your data.
- Page 26 THE DASHBOARD AT A GLANCE Capacity The Capacity panel displays the amount of storage remaining on your My Cloud device and how the storage is allocated. Note: Storage allocation information only appears when the Cloud Services option is ON. See “Cloud Access” on page 71 for steps to enable Cloud Services. Device The Device section identifies the overall health of the system, indicates the current version of your firmware, and informs you when firmware updates are available.
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Page 27: Network Activity
THE DASHBOARD AT A GLANCE Firmware The Firmware section displays the current firmware version loaded on your My Cloud device. A green check mark indicates that your firmware is up-to-date. To view whether an updated version of the firmware is available, click the arrow to the right of Firmware to display firmware availability. - Page 28 THE DASHBOARD AT A GLANCE Memory: In the Device Activity window, click the right arrow to view Memory activity. Click Back to return to the Device Activity pane. Click Close to return to the Home page. Network: In the Device Activity window, click the right arrow to view the network activity.
- Page 29 THE DASHBOARD AT A GLANCE Cloud Devices The Cloud Devices panel displays the number of cloud and smart devices currently accessing the My Cloud device remotely. To add cloud access for a user, click the plus sign (+) in the lower-right area of the panel. Select a user from the drop-down menu.
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Page 30: Managing Alerts
THE DASHBOARD AT A GLANCE To add a user, click the plus (+) sign in the lower-right area of the panel. Note: When you enter the email address on the Add User screen, a new cloud access account is created. Once created, the new user receives an email with instructions on how to set up and activate a password for cloud access. -
Page 31: Obtaining Customer Support
THE DASHBOARD AT A GLANCE Viewing Alert Details Click the Alert icon in the upper-right corner of the screen. From the Alert list, click the arrow next to the alert you’d like to view, or click View All to review details for all of your alerts. To view alert details, click the arrow next to the alert. - Page 32 THE DASHBOARD AT A GLANCE Click Support to display the following page: If a problem occurs with the My Cloud device, WD Technical Support needs information about your device to troubleshoot and determine the best solution. There are two ways to get your device information and request support: Run a system report and send it to WD automatically.
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Page 33: Common Tasks
THE DASHBOARD AT A GLANCE Obtaining Other Support The Support Resources section contains links to additional resources. To obtain the most recently updated user manual, click the Product Documentation link. To see answers to frequently asked questions and instructions, click the FAQs link. To discuss your My Cloud device with other users, click the Forum link. - Page 34 THE DASHBOARD AT A GLANCE How do I ... See ... Enable or disable remote access for you and people you want to share with page 40 Download WD mobile apps page 41 Manage storage within your device page 53 MY CLOUD USER MANUAL...
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Page 35: Managing Users And Groups
MANAGING USERS AND GROUPS Managing Users and Groups About Users About Groups About Users The Administrator, normally the device owner, is the person in charge of setting up the device. As the My Cloud device owner, you have a special user account (admin) that provides you with admin privileges. - Page 36 MANAGING USERS AND GROUPS Adding a Single User The Admin adds user accounts and sets the parameters of the shares that a user can access. Use the following steps to add a single user account. Note: You can add up to 512 users to your device. To add a user, click the Add User icon in the lower-left side of the screen.
- Page 37 MANAGING USERS AND GROUPS Select an option, then click Next. Creating Multiple Create Multiple Users: Allows you to enter users manually. See “ Users ” on page 31. Import Import Users: Allows you to import a list of users into the device. Continue to “ Multiple Users ”...
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Page 38: Editing User Settings
MANAGING USERS AND GROUPS Editing User Settings On the Set Up Users screen, select the user whose information you want to edit. The User Profile and Share Access panels appear. Modify the required and optional settings, as desired. Assign an access level for private shares in the Share Access area. (See “Making a Share Private”... -
Page 39: Removing A User
MANAGING USERS AND GROUPS Quota Rules Assigning user quotas allows you to better control the disk space allocated to a user or a group. There are various rules dictating which quota takes precedence over another. Note: If user permissions and group permissions differ, the most restrictive permission takes precedence. -
Page 40: About Groups
MANAGING USERS AND GROUPS About Groups A group allows easier management of multiple users. The permissions and privileges you assign to group accounts determine the actions that can be taken by that group. Viewing Groups On the Navigation bar, click Users to display the Set Up User screen. Click Groups. -
Page 41: Removing A Group
MANAGING USERS AND GROUPS Assigning Share Access to Groups Once a group account is created, you can assign access to the various shares on your My Cloud device using the following steps. On the Set Up Groups screen, select the group for which you’d like to assign a share. Note: A share must first be made private on the Shares screen. - Page 42 MANAGING USERS AND GROUPS Click the Remove Group icon. In response to the confirmation message, click OK. The Group account is removed from the device and no longer appears in the Group account list. MY CLOUD USER MANUAL...
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Page 43: Managing Shares
MANAGING SHARES Managing Shares About Shares About Shares A share is an area on the My Cloud device for storing files (similar to a folder or directory). A share can be public so that all users can access the contents, or private to limit access to selected users. -
Page 44: Creating A New Share
MANAGING SHARES Click a share to display its profile and share access information. Note: You can only configure permissions if a share is private. Public shares always have read/write access and are grayed out. Creating a New Share You can create a share and designate it as public or private. For example, if the share contains financial information, you might want to make that share private. -
Page 45: Making A Share Private
MANAGING SHARES Making a Share Private If you decide there is a reason to limit access to a public share, use the following steps to make a share private. On the Set Up Shares screen, select the share you’d like to make private. In the Share Profile area, click the Public toggle button to OFF. -
Page 46: Accessing Your Cloud Remotely
ACCESSING YOUR CLOUD REMOTELY Accessing Your Cloud Remotely Enabling Cloud Access for the My Cloud Device Configuring Cloud Access for a User Access Your Files with iOS and Android Mobile Apps This chapter explains how to set up the My Cloud device for remote access and describes some of the ways you can take advantage of its many capabilities. -
Page 47: Access Your Files With Ios And Android Mobile Apps
ACCESSING YOUR CLOUD REMOTELY In the My Cloud.com Login for <user name> area, click Sign Up. On the Update My Cloud Login dialog, enter the user’s email address. This email address is used to send the user confirmation information and instructions on setting up and activating a password for cloud access. - Page 48 Download the My Cloud mobile app from the Apple App Store, Google Play store, or Amazon Appstore for Android, and install it on your mobile device. Launch the app. Review the Western Digital End User License Agreement, then click Accept. Tap Connect Now. Select one of the following My Cloud device connection options:...
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Page 49: Backing Up And Retrieving Files
BACKING UP AND RETRIEVING FILES Backing Up and Retrieving Files About Backups Managing a USB Device and USB Backups Remote Backups Internal Backups Viewing Backup Details Modifying a Backup Job Deleting a Backup Job Cloud Backups Camera Backups About Backups There are various ways to back up your data on the My Cloud device. - Page 50 BACKING UP AND RETRIEVING FILES The My Cloud device supports the following formats for externally attached USB drives while performing file transfer: FAT32 NTFS HFS+J WARNING! Mounting or ejecting a USB drive while performing a file transfer will interrupt the file transfer process. Creating a USB Backup There are two ways to create a USB backup with your My Cloud device: Back USB port backups: Use the ports on the back of your My Cloud device to backup...
- Page 51 BACKING UP AND RETRIEVING FILES Enter the following information to create a USB backup job: Job Name Enter a Job Name for your backup. Direction Indicate the direction of your backup from the drop-down menu. Options include: • USB to NAS: Backs up the data on your USB device to the My Cloud device.
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Page 52: Remote Backups
BACKING UP AND RETRIEVING FILES Ejecting a USB Drive Use the following steps to eject a USB drive from your My Cloud device. Click the USB icon at the top of the page. Click the Eject USB drive button. Remote Backups This option allows you to back up your My Cloud device to another My Cloud device. -
Page 53: Internal Backups
BACKING UP AND RETRIEVING FILES SSH User Name: Enter the Secured Shell protocol (SSH) user name for the remote device. SSH Password: Enter the SSH password for the remote device. Source Folder: Click and select the folder you'd like to back up, then click Browse Destination Folder: Click and select the destination folder for your backup, then... -
Page 54: Viewing Backup Details
BACKING UP AND RETRIEVING FILES Destination Folder: Click and select the destination folder for your backup, then Browse click Backup Type: Indicate the type of backup you’d like to perform. Copy: Copies files from the source to the destination, OR Synchronize: Copies files from the source to the destination. -
Page 55: Cloud Backups
BACKING UP AND RETRIEVING FILES In response to the confirmation message, click OK. The selected Backup job is now deleted and removed from the Backup Jobs list. Cloud Backups My Cloud device uses the following cloud services to create remote backups: ElephantDrive: ElephantDrive is a cloud backup service that provides secure and automatic backups to your files remotely. - Page 56 BACKING UP AND RETRIEVING FILES Backing Up with ElephantDrive Once you’ve enabled ElephantDrive, use the following steps to create a cloud backup. On the Navigation bar, click Backups to display the Backups screen. Click Cloud Backups, if not already selected. Click ElephantDrive in the top-right area of the screen.
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Page 57: Camera Backups
BACKING UP AND RETRIEVING FILES Backup Type From the drop-down menu, select the type of backup you’d like to perform. Options include: • Overwriting existing file(s): Overwrites files in the target folder that have the identical name as your source file. •... - Page 58 BACKING UP AND RETRIEVING FILES Click Camera Backups, if not already selected. Ensure that the Connected Camera(s) area identifies your camera. In the Settings area, enter the following information to backup the data on your camera: Automatic Transfer: Click the toggle button to automatically transfer data from a camera that is connected to the My Cloud device.
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Page 59: Managing Storage
MANAGING STORAGE Managing Storage About Storage RAID Storage Disk Status Viewing S.M.A.R.T Data Information Volume Virtualization About Storage The Storage page allows you to configure the storage within your device and view the status and capacity of its disks. This chapter provides details on managing the storage on your My Cloud device. -
Page 60: Changing The Raid Mode
MANAGING STORAGE RAID Mode Description RAID 1 In RAID 1 mode, the RAID controller duplicates all data from one drive to a second drive in the drive group. RAID 1 provides complete data redundancy, but cuts the required storage capacity in half. RAID 5 RAID 5 mode offers superior performance and protection by striping data across 3 or more drives and dedicating a quarter of each drive to fault... -
Page 61: Disk Status
MANAGING STORAGE RAID 1 Two instantaneous copies of the data are recorded on separate hard drives so if one of them fails, other(s) continue to read/write data until the faulty hard drive is replaced. RAID 5 Offers superior performance and protection by striping data across 3 or more drives and dedicating a quarter of each drive to fault tolerance. -
Page 62: Iscsi Storage
MANAGING STORAGE The Disk Status screen consists of the following areas: Disks Profile: This area displays the general status of all of the disk drives on your device. System Disks: This area identifies the drives in your device, the status of each drive, and the amount of space on that drive. - Page 63 MANAGING STORAGE iSCSI Roles Initiator: A client computer that accesses storage devices using iSCSI commands over an IP network. Target: A network-attached storage device that provides access to logical disks (which can be created on the My Cloud device). Creating an iSCSI Target Use the following steps to create an iSCSI target On the Storage page, click iSCSI, if not already selected.
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Page 64: Volume Virtualization
MANAGING STORAGE Modifying an iSCSI Target Use the following steps to modify an iSCSI target. On the Storage page, click iSCSI. Under iSCSI Target list, click Details next to the target you’d like to modify. Make all of your necessary changes, then click Save. Enabling iSCSI iSNS Client The Internet Storage Name Service (iSNS) protocol is used for interaction between iSNS servers and iSNS clients. - Page 65 MANAGING STORAGE Creating a Virtualized Volume Use the following steps to create a virtualized volume on your device. On the Storage page, click Volume Virtualization, if not already selected. Click Create. In the Device IP field, enter the IP address of the device where the iSCSI target resides, then click Next.
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Page 66: Managing Apps
MANAGING APPS Managing Apps About Apps Managing Apps About Apps Apps are small, self-contained programs used to enhance the existing functions of your My Cloud device or service. The My Cloud device provides various apps that allow you to use your device more productively. Note: WD recommends that you fully understand the nature of any app before you install it on your device. - Page 67 MANAGING APPS Manually Adding an App If you have an app you’d like to add that is not listed on the Add an App screen, use the following steps to manually add that app to your My Cloud device. Note: WD recommends that you fully understand the nature of any app before you install it on your device.
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Page 68: Playing/Streaming Videos, Photos, & Music
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Playing/Streaming Videos, Photos, & Music Media Servers Media Storage Enabling DLNA and iTunes Accessing Your My Cloud Device Using Media Players Accessing Your My Cloud Device Using iTunes Media Servers The My Cloud device is designed to serve as your home's media server. It enables you to stream photos, music, and videos to your DLNA-compatible devices and music to your iTunes- compatible devices. -
Page 69: Media Types Supported
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Media Types Supported Note: Some devices may not support playback of all these files. Please refer to your device’s user manual to see which formats are supported. Audio files Video files Image Files JPEG DivX FLAC DVR-MS LPCM... -
Page 70: Media Storage
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Media Types Supported by iTunes Note: iTunes 10.4 or later only supports music files. See Knowledge Base Answer ID 8412 for additional information on iTunes-supported versions. The iTunes Media Server supports the following file extensions: FLAC, M4A, MP3, MP4A, and WAV. - Page 71 PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Enabling iTunes On the Navigation bar, click Settings and then click Media in the left panel. In the iTunes area, iTunes field, click the toggle button to ON to enable iTunes (if not already enabled). Note: iTunes is ON by default.
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Page 72: Accessing Your My Cloud Device Using Media Players
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Adding Media Content to the Folders Open Windows Explorer or Mac Finder. Windows Explorer Mac Finder Navigate to the Shared Music folder on your My Cloud device, then copy your music files to the Shared Music folder. Follow the same process to place your videos and pictures into their respective Shared Pictures and Shared Video folders. -
Page 73: Accessing Your My Cloud Device Using Itunes
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC WD Media Players You can connect the various WD TV and WD Media Players to your home network for access to media content stored in a network drive such as the My Cloud device. For details on using a WD Media Player to access files on your device, see Knowledge Base Answer ID 9769 or refer to your WD Media Player User Guide. -
Page 74: Configuring Settings
CONFIGURING SETTINGS Configuring Settings General Network Media Utilities Notifications Firmware Update The Settings option on the Navigation bar allows the Administrator to view and customize the My Cloud device’s system, network, media, utilities, notifications, and firmware settings. This chapter explains how to configure the various settings for your My Cloud device. - Page 75 CONFIGURING SETTINGS Accessing the General Screen On the Navigation bar, click Settings. The General page appears. MY CLOUD USER MANUAL...
- Page 76 CONFIGURING SETTINGS Device Profile In the Device Profile section of the General page, view or modify the following settings: Device Name Enter a unique name for your device to identify it on the network. The device name can be up to 15 characters long and cannot include special characters (e.g., @, #, $ etc.).
- Page 77 CONFIGURING SETTINGS Time Zone From the drop-down list, select the time zone where your device is located. NTP Service Enable or disable the Network Time Protocol (NTP) service, which automatically synchronizes your device to update the time and date. Primary Server Change the primary server used for your NTP service.
- Page 78 CONFIGURING SETTINGS Win XP: Establishes a connection through ports 80 and 443. If these ports are unavailable, a relay connection is established. This option is required if you are using Windows XP. Note: By default, the My Cloud device automatically establishes a direct connection between your mobile devices and router.
- Page 79 CONFIGURING SETTINGS View or change the following settings: Drive Sleep Enabling this function allows the hard drives to go into standby mode to save power after a designated period of inactivity. Drive Sleep is enabled to sleep after approximately 10 minutes by default. •...
- Page 80 CONFIGURING SETTINGS From the Select a Share drop-down list, select a share you’d like to use to back up your Mac data. In the Maximum Size field, move the slider to indicate the maximum value you’d like to use for your backup. Note: Increasing the maximum backup value after the initial backup has no effect on existing backups.
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Page 81: Network
CONFIGURING SETTINGS Network The Network screen displays the device’s MAC and IP addresses and allows you to set network options such as FTP access, remote servers, and workgroups. MY CLOUD USER MANUAL... -
Page 82: Network Services
CONFIGURING SETTINGS Network Profile The Network Profile section of the Network screen displays network information for the My Cloud device. The Network Profile section displays the following information: Status The current status of Internet connectivity. MAC Address The Media Access Control (MAC) address for this device. IPv4 IP Address The IP version 4 address for this device. - Page 83 CONFIGURING SETTINGS You can review or update the following fields: IPv4 Network Mode By default, the network mode is set to DHCP, which means the My Cloud device automatically gets the IP address and other settings from your network. Select the method of assigning the device’s unique IPv4 address: Static: •...
- Page 84 CONFIGURING SETTINGS Jumbo Frames Jumbo frames are large IP frames used to increase performance over supported networks. Select the Jumbo Frame option for your network from the pull-down menu, then click Apply. Note: All devices on your network (e.g., router, computer) must support and be configured for this option in order to maximize performance.
- Page 85 CONFIGURING SETTINGS NFS Service Network File System. Select this option to enable NFS Service for your network, which allows a user to access files over a network. • To enable/disable NFS Service, click the toggle button. WARNING! Mounting or ejecting a USB drive while performing a file transfer will interrupt the file transfer process.
- Page 86 CONFIGURING SETTINGS Select this option to securely access your personal cloud and perform command-line operations via the Secured Shell (SSH) protocol. SSH is disabled by default. Use the toggle button to turn ON or OFF. To enable SSH, click the toggle button to ON. Review the SSH message, select the I accept check box, and click WARNING! Please note that modifying or attempting to modify this...
- Page 87 CONFIGURING SETTINGS Setting up a UPS Master and Slave Connection This procedure is performed from an additional, slave My Cloud device(s), using the IP address of the UPS Master My Cloud device. Note: Record the IP address of the UPS Master My Cloud device before starting this procedure.
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Page 88: Active Directory
CONFIGURING SETTINGS Max SMB Protocol The Max SMB Protocol feature allows you to select the maximum Server Message Block (SMB) protocol you’d like to use for your device. Select the Max SMB Protocol from the drop-down menu. Share Aggregation Share aggregation (similar to Distributed File System [DFS]) consolidates shares from other My Cloud devices, or network devices that support the SMB protocol. - Page 89 CONFIGURING SETTINGS Remote Server The Remote Server section of the Network screen allows you to enable your My Cloud device to act as a remote server, allowing you to back up shares from another compatible My Cloud on the LAN or WAN. Note: To see your My Cloud device over the Internet, ensure that you’ve added port forwarding rules for both SSH and Remote Backup services.
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Page 90: Media
CONFIGURING SETTINGS Deleting Port Forwarding Services 1. Click Details next to the port forwarding service you’d like to delete. 2. Click Delete. Your Port Forwarding service is deleted and removed from the Port Forwarding list. Media On the Media screen, you can enter DLNA (Digital Living Network Alliance) media server and iTunes media player settings, so that you can enjoy media in every room in your house. - Page 91 CONFIGURING SETTINGS Utilities On the Utilities page, you can test the My Cloud device and get diagnostic information, restore the device to factory defaults, reboot or shut down the device, and import or export a configuration file. Settings To access the Utilities screen, click the icon and then click Utilities in the left pane.
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Page 92: System Diagnostics
CONFIGURING SETTINGS System Diagnostics Run system diagnostic tests if you are having problems with your device. You can also view your system logs, and enable extended logging for your diagnostics. Diagnostic Tests There are three types of diagnostic tests: Quick Test: The quick test checks the hard drives for major performance problems. The result of a quick test is a pass or fail evaluation of the hard drive’s condition. - Page 93 CONFIGURING SETTINGS Click the toggle button to ON to turn on extended logging. System reboot is required to turn extended logging on or off. Backups, file CAUTION! activity and transfers may be interrupted. Read the Extended Logging message, and click OK. The My Cloud device reboots. Flash System LED The Flash System LED option flashes the device Power LED.
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Page 94: System Configuration
CONFIGURING SETTINGS System Configuration The system configuration area allows you to save a configuration file or import an existing configuration file. This is useful if you perform a system restore and want to maintain your current configurations. Saving a Configuration File Use the following steps to save a configuration file. -
Page 95: Scan Disk
CONFIGURING SETTINGS Scan Disk The Scan Disk area allows you to scan your device’s hard disks for any errors. Scanning Your Disk Use the following steps to run a disk scan on your My Cloud device. In the Volume area, select the volume you’d like to scan from the drop-down menu. Click Scan Disk. - Page 96 CONFIGURING SETTINGS Creating an ISO Image An ISO image is a file that is an exact copy of an existing file system. Use the following steps to create an ISO image. In the About ISO Mount area, click Create ISO Image. In the Image Size field, select the image size for the ISO image.
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Page 97: Notifications
CONFIGURING SETTINGS Viewing the Details of an ISO Share Use the following steps to modify an ISO share. In the ISO Share area, click the Details icon next to the ISO share you want to view. Review the ISO share details, then click Close. Modifying an ISO Share Use the following steps to modify an ISO share. - Page 98 CONFIGURING SETTINGS The Notification page allows you to set up email addresses for up to five users who will receive notifications, set up SMS alert messages for mobile devices, and set the level of alert for which you will be notified. Notifications Email The Notification Email area allows you to set up email alerts and SMS notifications for specified users.
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Page 99: Firmware Update
CONFIGURING SETTINGS Click Configure. On the SMS Settings screen, enter the Provider Name. Enter the SMS URL with the message content set to be “Hello world.” Note: This SMS URL is used only for setup. No SMS message will be sent after setup is completed. - Page 100 CONFIGURING SETTINGS Auto Update Auto Update allows you to schedule your My Cloud device to conveniently check for available software updates and install them automatically. This is the easiest way of ensuring the My Cloud firmware is current. Note: After a firmware update installs, the My Cloud device may reboot. Since a reboot affects users' ability to access the cloud, schedule the updates to occur at times when the likelihood of users accessing the cloud are minimal.
- Page 101 CONFIGURING SETTINGS Manual Update Follow this procedure to perform a manual update. Note: Ensure that you’ve downloaded the firmware file you need to install on your device from the WD Tech Support Downloads page at http://support.wdc.com/product/download.asp. Manually Installing a Firmware Update In the Manual Update section, click Update From File.
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Page 102: Regulatory Information
Network Standby Power Consumption Off Mode Power Consumption My Cloud PR4100 N/A* <0.5 W My Cloud PR2100 N/A* <0.5 W *Small-scale server. Network standby power consumption not applicable. CE Compliance for Europe Verified to comply with EN55022 for RF emission; EN-55024 for Generic Immunity, as applicable; and EN-60950 for Safety. - Page 103 REGULATORY INFORMATION GS Mark (Germany only) Machine noise - regulation 3. GPSGV: Unless declared otherwise, the highest level of sound pressure from this product is 70db(A) or less, per EN ISO 7779. Maschinenlärminformations-Verordnung 3. GPSGV: Der höchste Schalldruckpegel beträgt 70 db(A) oder weniger gemäß EN ISO 7779, falls nicht anders gekennzeichnet oder spezifiziert.
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Page 104: Appendices
APPENDICES Appendices Appendix A: My Cloud Quick User Guide Appendix B: Safe Mode Firmware Update Procedures Appendix C: My Cloud Action Icons Appendix D: My Cloud Device URLs and Names Appendix E: Creating a User Import File Appendix F: Replacing the SO-DIMM Memory Module Appendix A: My Cloud Quick User Guide This guide is primarily for My Cloud users, rather than the administrator. - Page 105 APPENDICES Quick Status Note: Appears for users not the administrator. The Quick Status area displays the total number of FTP, HTTP, P2P downloads performed. Cloud Access Links Note: These links only display for user accounts. The Cloud Access Links allow you to access the software necessary to gain access to the My Cloud device from your desktop and mobile apps.
- Page 106 APPENDICES Apps The Apps page provides access to the various apps available for your use on the My Cloud device. Available apps vary depending on what your administrator has implemented. MY CLOUD USER MANUAL...
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Page 107: Appendix B: Safe Mode Firmware Update Procedures
APPENDICES Appendix B: Safe Mode Firmware Update Procedures If you see the following screen, use the steps outlined below to recover your device from safe mode. Note: Before performing these steps, download My Cloud firmware from the WD support website (http://support.wdc.com and save it to a location to which you can browse from your computer. -
Page 108: Appendix C: My Cloud Action Icons
APPENDICES Appendix C: My Cloud Action Icons Icon Button Name Actions Add App Select this option to add an app to your My Cloud device. Add Group Select this option to open the Add a Group dialog and add a group to your device. - Page 109 APPENDICES Icon Button Name Actions My Cloud Dashboard Click this icon to open the My Cloud Dashboard. Desktop Icon Read Only Access Provides the user/group account with read only access to the selected share. The user/group member can view the share but can't update it.
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Page 110: Appendix D: My Cloud Device Urls And Names
Note: If you changes your device name at any time, the URL also change to the new name If your device name is... Your Windows URL is... Your Mac URL is... My Cloud PR2100 http://mycloudPR2100 http://mycloudPR2100.local My Cloud PR4100 http://mycloudPR4100 http://mycloudPR4100.local... -
Page 111: Appendix E: Creating A User Import File
APPENDICES Appendix E: Creating a User Import File The User Import file is designed to quickly enter multiple users into your device. Provided below is the file format used to import your user information and examples of how each field works. See “Adding Multiple Users”... - Page 112 APPENDICES Sample User Import File Joe/password/test/Public:SmartWare:TimeMachineBackup/ Public:SmartWare:TimeMachineBackup/Test/0:0:0:0/ Anne/yellow!/anne////0:0:0:0/ Donald///SmartWare///0:0:0:0/ Zoey/blue!807/////0:0:0:0/ Astra/////anne/0:0:0:2/ MY CLOUD USER MANUAL...
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Page 113: Appendix F: Replacing The So-Dimm Memory Module
APPENDICES Appendix F: Replacing the SO-DIMM Memory Module Note: This procedure is applicable for the My Cloud PR4100 only. The SO-DIMM memory module in the My Cloud device is upgradeable. The My Cloud device must be powered off prior to module replacement. For details about the supported memory module, refer to http://support.wdc.com What you’ll Need:... - Page 114 APPENDICES Remove and replace the SO-DIMM memory module. Note: This device uses memory modules in coordinated pairs. For a list of supported memory modules, refer to http://support.wdc.com. Once the pair of SO-DIMM memory modules have been changed, replace the unit cover and replace and tighten the three (3) exterior screws.
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Page 115: Index
INDEX Index viewing 60 Apps Panel 24 assigning a group to a user 32 about quotas to a group 35 apps 60 quotas to users 32 camera backups 51 share access to groups 35 disk status 55 audio files, supported 63 DLNA 67 automated support, requesting 26 internal backups 47... - Page 116 INDEX importing 88 viewing uptime 88 saving 88 diagnostics connecting section 20 a USB drive 43 tests 86 a virtualized volume to a target 59 disabling My Cloud device 10 an iSCSI target 57 contacting WD Technical Support ii DLNA 64 creating iTunes 65 a USB backup 44...
- Page 117 INDEX Ethernet cable, Important notice 10 information 17 extended logging 86 navigation (end user) 98 navigation bar, home page 17 on back of device 7 firmware image files, supported 63 auto updates 94 importing dashboard section 21 configuration files 88 updates 93 multiple users 31 Flash System LED 87...
- Page 118 INDEX Back Panel Ethernet (Network) 8 multiple users 30 description 7 creating 31 Front Panel Power 7 importing 31 link music aggregation 77 iTunes 62 bonding 77 playing 62 LAN cards 77 My Cloud speed 77 accessing contents of shares locally 39 LLTD 82 deleting a share 39 Local Area Network, LAN 3...
- Page 119 INDEX remote backups 46 remote cloud access 40 obtaining customer support 25 remote server online setup 11 enable 83 operating system compatibility 3 removing groups 35 package contents, list 3 users 33 password requirements updating 32 FCC 96 updating user 32 Internet 4 photos, viewing 62 local network 3...
- Page 120 INDEX editing 38 creating 105 making them private 39 format 105 viewing a list of 37 users viewing content 14 about 29 shutting down the device adding a single 30 Hibernate 27 adding multiple 30 power button 27 assigning a group to 32 single user, adding 30 assigning quotas 33 SMS notifications 92...
- Page 121 INDEX mounting/ejecting a USB drive 78 renaming the My Cloud device 68 SSH, modifying the device 80 product registration iii service and support ii technical support, contacting ii WD Media Players, about 67 access timeout 73 compatible browsers 3 file viewer 99 WebDAV Service 79 Windows accessing content 14...
- Page 122 Western Digital, WD, the WD logo, My Book, My Cloud, My Passport, WD Red and WD TV are registered trademarks of Western Digital Corporation or its affiliates in the U.S. and other countries, and My Cloud, WD Quick View, WD SmartWare, WD Photos, and WD TV Live are trademarks of Western Digital Corporation or its affiliates in the U.S.