Troubleshooting - Philips Essence 5000 Series User Manual

Problem
The Sonicare toothbrush
does not work
I feel a tickling sensation when
I use Sonicare.
The brush head rattles when I
use Sonicare
The brush head chatters
against my teeth.
Brushing seems less powerful.
LIMITATION, LOSS OF SAVINGS OR REVENUE; LOSS OF PROFIT; LOSS
OF USE; THE CLAIMS OF THIRD PARTIES INCLUDING, WITHOUT
LIMITATION, DENTISTS AND DENTAL HYGIENISTS; AND COST OF
ANY SUBSTITUTE EQUIPMENT OR SERVICES. SOME STATES DO
NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSQUENTIAL DAMAGES.

Troubleshooting

If you are unable to solve your problem by means of the troubleshooting
guide below, please contact our Customer Service Center at 1-800-682-
7664(in North America), or the Philips Customer Care Center in your
country.
Solution
Recharge your Sonicare overnight, ensuring that it is not plugged into an
electrical outlet controlled by a light switch. Make sure the brush head
is attached correctly.
You may experience a slight tickling/tingling sensation when using
Sonicare for the first time. As you become accustomed to brushing
with Sonicare this sensitivity will diminish.
Sonicare should produce a gentle hum during operation. Tightening the
brush head nut can eliminate excessive rattling. If rattling does not stop,
you may need to replace the brush head. Make sure that the travel cap
has been removed.
This can be avoided by keeping the brush head properly oriented, with
the brush head placed on the gumline at an angle of 30 to 40 degrees.
The handle may need recharging.
The Easy-start feature may be on and needs to be shut off (see chapter
"Using the appliance")
You may need to clean your brush head.
You may need to replace your brush head.
ENGlISH
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