Sony XAV-AX100 Operating Instructions Manual page 21

Connection is not possible.
 Check the pairing and connection procedures in
the manual of the other device, etc., and perform
the operation again.
The name of the detected device does not
appear.
 Depending on the status of the other device, it
may not be possible to obtain the name.
There is no ringtone.
 Raise the volume while receiving a call.
The talker's voice volume is low.
 Raise the volume during a call.
The other party says that the volume is too low
or high.
 Adjust the [MIC Gain] level (page 12).
Echo or noise occurs during call conversations.
 Reduce the volume.
 If ambient noise other than the phone call sound
is loud, try reducing this noise.
– Shut the window if road noise is loud.
– Lower the air conditioner if the air conditioner is
loud.
The phone sound quality is poor.
 Phone sound quality depends on reception
conditions of the cellular phone.
– Move your car to a place where you can
enhance the cellular phone's signal if the
reception is poor.
The volume of the connected BLUETOOTH device
is low or high.
 Volume level will differ depending on the
BLUETOOTH device.
– Reduce the volume level differences between
this unit and the BLUETOOTH device (page 10).
The sound skips during audio streaming or the
BLUETOOTH connection fails.
 Reduce the distance between the unit and the
BLUETOOTH device.
 If the BLUETOOTH device is stored in a case which
interrupts the signal, remove the case while
using the device.
 Several BLUETOOTH devices or other devices (e.g.
ham radio devices) which emit radio waves are
used nearby.
– Turn off the other devices.
– Increase the distance between the unit and
other devices.
 Playback sound stops momentarily when this
unit is connecting to a cellular phone. This is not
a malfunction.
The connected BLUETOOTH device cannot be
controlled during audio streaming.
 Check that the connected BLUETOOTH device
supports AVRCP.
Some functions do not work.
 Check that the connecting device supports the
functions in question.
A call is answered unintentionally.
 The connecting phone is set to start a call
automatically.
 [Auto Answer] of this unit is set to [ON] (page 12).
Pairing failed due to time out.
 Depending on the connecting device, the time
limit for pairing may be short. Try completing the
pairing within the time.
No sound is output from the car speakers during
a handsfree call.
 If the sound is output from the cellular phone, set
the cellular phone to output the sound from the
car speakers.
Apple CarPlay
The Apple CarPlay icon does not appear on the
HOME screen.
 Your iPhone is not compatible with Apple
CarPlay.
– Refer to the compatibility list on the support
site on the back cover.
 Disconnect your iPhone from the USB port and
reconnect it again.
 Apple CarPlay may not be available in your
country or region.
 Make sure a certified Lightning cable is used to
connect your iPhone and the unit.
Android Auto
The Android Auto icon does not appear on the
HOME screen.
 Check your Android phone and accept the
disclaimers and permission requests required to
use Android Auto on your Android phone.
 There is no Android Auto application installed on
your Android phone.
– Download and install the Android Auto
application onto your Android phone.
 Your Android phone is not compatible with
Android Auto.
– Android phone with Android 5.0 or higher is
required. Refer to the compatibility list on the
support site on the back cover.
 Disconnect your Android phone from the USB
port and reconnect it again.
 Android Auto may not be available in your
country or region.
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