Should such repair or replacement become necessary, it is recommended that a request for service be made to AlterG, Inc. Stride Smart and the Anti-Gravity Treadmill, or any of its parts, should only be repaired in accordance with instructions provided by AlterG, Inc., certified AlterG, Inc.
Contact Information AlterG welcomes your inquiries and comments. If you have any questions or comments, please contact our service and support. Contact information list is below. AlterG Headquarters 48438 Milmont Drive Fremont, CA 94538 510 270-5900 www.alterg.com Service and Support...
Section 1: Operating Stride Smart – Session Screen Metrics The session screen gives you a graphical overview of body weight, speed, and incline. It also includes information on your average speed, calories burned, and total distance (Figure 1). Changing Metric Views Click the down arrow in the upper left-hand corner (Figure 1).
Ending Stride Smart: Save Report Mid-Session Read through the other sections in the User Manual to learn how to use the features of Stride Smart to record data. Once you have recorded videos and gait reports, you have the option to export this data before your patients’...
Section 2: Operating Stride Smart – Video Getting Started The touchscreen and video display must be turned on before you begin your AlterG session. All cameras should load automatically upon startup. Focusing and Positioning Cameras There are three cameras provided with your Stride Smart system: front, side, and rear.
Figure 4 While in a session, to select the camera view, click on the video button (Figure 4). Figure 5 To toggle between the different camera views, click on the camera you want to see (Figure 5). Record Playback Video Recording Users can record 10 second video clips during their session.
Figure 6 After recording is complete, you will automatically be sent to the “View Results” page. You can adjust any of the treadmill controls while recording (body weight %, incline, and speed). However, you cannot switch camera views while recording. Doing so will cancel and delete what has been recorded.
Section 3: Operating Stride Smart – Gait Figure 8 Gait Measurements Stride Smart for the M/F320 measures the following: • Weight bearing symmetry • Cadence • Stance time symmetry • Step length symmetry While in a session, to view Gait, click on the “Gait” button (Figure 8).
Cross over gait: If you have a patient with scissoring gait Figure 11 (foot crosses the midline when planted), push the “Cross over gait” button. The button will be highlighted orange when in effect. This allows the software to identify the right foot when the left load cells detect weight, and left foot when the right load cells detect weight (Figure 11).
Section 4: Operating Stride Smart – Pain Figure 13 Pain Recording While in a session, to record pain, click on the “Pain” button (Figure 4). Pain can be recorded on a scale of 0-10 (0 = no pain, 10 = maximum pain).
Section 5: End of Session Reporting Figure 15 Any videos or session reports not emailed or saved at the end of the session will be deleted. Estimated wait time to email or extract videos and reports is approximately 20 seconds per video, depending on your wifi connection.
Emailing Reports Figure 17 Add a Report Name before sending (Figure 17). We recommend a non-identifiable patient ID (ex: 12345), or the session time and date (ex: YYMMDD HH:MM). This will help you identify whose data this is. We recommend emailing the information to yourself and later attaching it to the patient’s EMR.
Section 6: Facility Settings Figure 19 Camera Settings To access all setting screens, return to the home screen and double tap on the upper-right hand corner of the screen (Figure 19). Figure 20 A keypad will pop up (Figure 20). Enter code 5900. D000204 Rev. A...
Reset Cameras If any cameras freeze, they can be rebooted by entering the camera settings page and clicking “Reset Cams” (Figure 22). If problems persist, please contact the AlterG support team. D000204 Rev. A...
Reset Camera to Default Settings Figure 23 If you have adjusted the camera settings (color, contrast, etc.) and want to revert back to the original settings, you can do so by clicking the “Factory Reset” button (Figure 23), and then clicking “Save.” You will need to do this for each camera.
Click “Cal Deck Weight” (Figure 24). This number should be around 200 lbs (+/- 50). If you continue to have issues with calibration please contact our AlterG Service Team. Calibrate Incline...
If you continue to have issues with incline please contact our AlterG Service Team. Manage Emails Figure 26 Shorten the End of Session process by pre-programming your staff’s email addresses. This allows you to select email addresses from a pre-programmed list, and reduce the amount of time spent entering data.
Remote Technical Support Figure 28 If you are having issues with your Stride Smart system and are connected to wifi, our Service Team may be able to get remote access and help you troubleshoot your unit. Please call our Service Team if you would like to grant them remote access.
Wi-Fi network information is provided. The Wi-Fi connection can be set up after installation if the facility has a USB keyboard and the Wi-Fi network information. Please contact the AlterG Service Team if you need assistance in connecting to your Wi-Fi network.
If you see this label, do not get closer to or disassemble any of the components to which it is attached. High voltage can cause serious injury or death. Only a trained AlterG Service Technician should attempt any repairs in this area.
Appendix A: Troubleshooting In most cases any repairs to your Anti-Gravity Treadmill will need to be completed by an AlterG qualified technician. There are however, many things that you can do to troubleshoot problems before a repair technician will be required.
Should such repair or replacement become necessary, it is recommended that a request for service be made to AlterG, Inc. Stride Smart and the Anti-Gravity Treadmill, or any of its parts, should only be repaired in accordance with instructions provided by AlterG, Inc., certified AlterG, Inc.
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