Variquest Perfecta 3600STP User Manual
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Variquest Perfecta 3600STP User Manual

Scan-to-print poster design system
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VariQuest
Perfecta™ 3600STP
Scan-to-Print Poster Design System
User's Guide
www.variquest.com
Contact VariQuest @ 800-328-0585 or local authorized Dealer

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  • Page 1 ® VariQuest Perfecta™ 3600STP Scan-to-Print Poster Design System User’s Guide www.variquest.com Contact VariQuest @ 800-328-0585 or local authorized Dealer...

  • Page 2: Copyright

    ® at 7200 93rd Ave. N., Suite 120, Brooklyn Park, MN 55445 USA Trademarks VariQuest is a registered trademark of Varitronics, LLC. Perfecta is a trademark of Varitronics, LLC. Adobe®, Acrobat®, and Adobe Photoshop® are trademarks of Adobe Systems Incorporated.
  • Page 3 Standard Warranty Varitronics, LLC warrants the equipment and accessories comprising the ® VariQuest Perfecta™ 3600STP Poster Design System will be free from defects in material and workmanship for one (1) year from the date of customer purchase. Original serial number must appear on product. Removal of serial numbers will void this warranty and any equipment and accessories that have been altered or modified in any way and are not as originally purchased will void this warranty.

  • Page 4: Technical Support

    Technical Support Technical Support For technical assistance, please contact your authorized VariQuest dealer or the VariQuest Technical Support team: • Email: techsupport@variquest.com • Phone: 1-800-328-0585 Safety Information Observe all warnings and instructions marked on the product. Follow these precautions to ensure proper use and handling of the printer: •...

  • Page 5: Other

    Other Other ® Varitronics and Hewlett-Packard (HP) worked together to create the VariQuest Perfecta™ 3600STP Poster Design System. Perfecta is a compact and friendly printer designed specifically for schools. Some features have been optimized for school use. For additional features, contact our Technical Support team.
  • Page 6 Other ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 7: Table Of Contents

    Connecting Design Center 2300 Software to Perfecta 3600STP Printer ..................2-5 Configure DC2300 & Perfecta 3600STP via Wi-Fi Direct ........2-5 Configuring DC2300 & Perfecta 3600STP via a Network ........2-6 Connect DC2300 & Perfecta 3600STP without a Network ........2-7 Configuring Design Center 2300 ..............2-7...
  • Page 8 Limitations to Rules, Templates, and Services ......... 2-24 Reset Network Settings ..................2-25 Change Printer Email Address ................2-25 Manage Perfecta 3600STP Printer Security .............. 2-26 Advanced Security Options ..................2-26 Connect via Wi-Fi Direct ................2-26 Turn off Broadcast Mode ................2-26 Connect via a Private Network ..............
  • Page 9 Adobe Acrobat ......................4-37 Print from Autodesk AutoCAD ................4-40 Using Printer Emulation ..................4-44 Using Clip Contents by Margins................4-44 Print from Adobe Photoshop................... 4-45 Print and Scale from Microsoft Office ..............4-47 ® Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 10 Software and Firmware Updates................5-14 Printer Maintenance Kits ..................5-15 Scanner Maintenance ....................5-16 Clean the Scan Bars ....................5-16 Calibrate the Scanner ..................... 5-18 6 - Troubleshooting................6-1 7- Specifications..................7-1 A- Glossary ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 11: Introduction

    Introduction ® This chapter provides an overview of the VariQuest Perfecta™ 3600STP Poster Design System. The following information is contained in this chapter: • “Features” on page 1-2 • “Main Components” on page 1-3 • “Printer Software” on page 1-8 •...

  • Page 12: Features

    “Access the Embedded Web Server” on page 2-18. • Supplies information, troubleshooting, and firmware updates available from the HP Utility, see “Access the Printer Utility” on page 2-20 • Access to the online HP Support Center. ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 13: Main Components

    Main Components Front View Main Components Front View Multi-sheet tray extenders Ink Cartridges Output Platen Ink Cartridge Cover Front Panel Printhead Door Scanner Cover Printhead Front Window Output Tray Extender ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 14: Rear View

    Main Components Rear View Rear View Roll Cover Multi-sheet Tray Communication Ports ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 15: Communication Port

    Main Components Communication Port Communication Port Ethernet Port ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 16: Front Panel

    Help: Press to view help about the the blue light is shining, the wireless current screen. connection is active. Home: Press to return to the home Back: Press to go back to the previous screen. screen. ® Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 17 2. Touch Printer Setup > Sleep Mode. 3. Set a time between 5 and 180 minutes. The printer wakes from sleep mode and switches on the front-panel display whenever there is some external interaction with it. ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 18: Printer Software

    Launch the Embedded Web Server. Note: New versions of all printer software can be expected to appear from time to time. In some cases, when you receive your printer there may already be later versions available. ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 19: Mobile Printing And Web Services

    Note: If you don’t see the message, remember to check your junk email folder. 4. Optional: If you are the printer administrator, log in at HP Connected (http://www.hpconnected.com) to customize your printer’s email address or manage printer security for remote printing. ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 20: Turn Printer On And Off

    To change the sleep mode time, see “Change Sleep Mode Setting” on page 2-20. ® 1-10 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 21: Internal Prints

    3. Select the report you want from the following list: • Demo Prints (show some of the printer capabilities) Drawing Demo Rendering Demo GIS Map • User Info Prints Printer-Status Report Print-quality Report Network Configuration Page ® Perfecta™ 3600STP User’s Guide 1-11 VariQuest...

  • Page 22: Internal Prints

    Internal Prints Enable eMail Printing This page is intentionally left blank. ® 1-12 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 23: Printer Setup

    “Connecting Printer to Network” on page 2-3 • “Connecting a Networked Computer to the Printer” on page 2-4 • “Connecting Design Center 2300 Software to Perfecta 3600STP Printer” on page 2-5 • “Mobile Printing from an iOS Device” on page 2-12 •...

  • Page 24: Choosing Connection Method

    1, 6 or 11 as these are non-overlapping channels. 3. Extend the range of the wireless network by using a simple wireless extender or adding more wireless access points as shown in figures 3 and 4. ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 25: Connecting Printer To Network

    IP address (see“Troubleshooting Data Communication Issues” on page 6- 64). • See the Assembly Instructions for more details about Internet setup, and how to connect to and register with the cloud to enable Web Services. ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 26: Connecting A Networked Computer To The Printer

    IP address may be the only successful option. Uninstall Printer Software 1. Use the Control Panel to uninstall the software, the same as you uninstall any other software. ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 27: Connecting Design Center 2300 Software To Perfecta 3600Stp Printer

    Connecting Design Center 2300 Software to Perfecta 3600STP Printer Before printing from the Design Center to the Perfecta 3600STP, you must first set up the Design Center software and the Perfecta 3600STP printer. Configure DC2300 & Perfecta 3600STP via Wi-Fi Direct 1.

  • Page 28: Configuring Dc2300 & Perfecta 3600Stp Via A Network

    Connecting Design Center 2300 Software to Perfecta 3600STP Printer Configuring DC2300 & Perfecta 3600STP via a Network Configuring DC2300 & Perfecta 3600STP via a Network Both the DC2300 and Perfecta 3600STP must be connected to the network before starting this process. 1. Swipe down the dashboard, touch , then scroll down and touch Network setup >...

  • Page 29: Connect Dc2300 & Perfecta 3600Stp Without A Network

    Connecting Design Center 2300 Software to Perfecta 3600STP Printer Connect DC2300 & Perfecta 3600STP without a Network Connect DC2300 & Perfecta 3600STP without a Network Configuring Design Center 2300 1. Press the Windows button and select Control Panel. 2. On the Control Panel select View Network status and tasks.

  • Page 30: Configuring Perfecta 3600Stp Printer

    Connecting Design Center 2300 Software to Perfecta 3600STP Printer Connect DC2300 & Perfecta 3600STP without a Network Configuring Perfecta 3600STP Printer 1. Touch Settings at the upper left corner of the screen. 2. On the Info screen, touch Settings again.
  • Page 31 Connecting Design Center 2300 Software to Perfecta 3600STP Printer Connect DC2300 & Perfecta 3600STP without a Network 4. In the Connected menu, select Ethernet Settings. 5. In the Ethernet Settings menu, select Advanced Settings. 6. In the Advanced Settings menu, set IPv6 to OFF.
  • Page 32 Connecting Design Center 2300 Software to Perfecta 3600STP Printer Connect DC2300 & Perfecta 3600STP without a Network 7. In the Advanced Settings menu, select IP Settings. 8. In the IP Settings menu, select Manual. 9. Select OK on any information screens that display.

  • Page 33: Connect Perfecta 3600Stp To Dc2300 Via Ethernet Cable

    13. On the keyboard, enter 255.255.255.0, then touch Done and Apply. Connect Perfecta 3600STP to DC2300 via Ethernet Cable 1. Connect one end of an Ethernet LAN cable to the Perfecta 3600STP. 2. Connect other end of Ethernet LAN cable to the DC2300.

  • Page 34: Mobile Printing From An Ios Device

    Note: The print will automatically size itself to how it was designed. To print on the size of the loaded paper, you must select it. 5. When done, touch Print. The document will be sent to the Perfecta 3600STP. ®...

  • Page 35: Print Without Wireless Network Using Ios Device

    Method will indicate Manual and the printer will change to automatic. 4. When the Wi-Fi Direct Settings change to Automatic, touch to display the Info menu with a list of available printers. Note the password for later. ® Perfecta™ 3600STP User’s Guide 2-13 VariQuest...
  • Page 36 Note: The print will automatically size itself to how it was designed. To print on the size of the loaded paper, you must select it. 8. When done, touch Print. The document will be sent to the Perfecta 3600STP. ®...

  • Page 37: Setting Up The Printer

    Note: You can turn specific email notifications on or off by selecting Notifications from the Tools tab of the Embedded Web Server. ® Perfecta™ 3600STP User’s Guide 2-15 VariQuest...

  • Page 38: Turn Alerts On And Off

    3. Right-click the system tray icon of the printer utility, and select Alert Settings. 4. In the Alert Settings window, use the Alerting slider to turn off alerts. Note: You can choose when, if ever, to display critical or non-critical alerts. ® 2-16 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 39: Control Access To Embedded Web Server

    4. Optional: If you are the printer administrator, log in at HP Connected (http://www.hpconnected.com) to customize your printer’s email address or manage printer security for remote printing. Congratulations, you now have completed Web Services setup. ePrint is ready to use. ® Perfecta™ 3600STP User’s Guide 2-17 VariQuest...

  • Page 40: Personalizing The Printer

    3. If you followed these instructions but failed to get through to the Embedded Web Server, see "Cannot access the Embedded Web Server" in “Troubleshooting” on page 6-1. ® 2-18 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 41: Change Embedded Web Server Language

    The languages supported by the Embedded Web Server are English, Portuguese, Spanish, Catalan, French, Italian, German, Polish, Russian, Simplified Chinese, Traditional Chinese, Korean, and Japanese. There is an option at the bottom of the screen to change the language. ® Perfecta™ 3600STP User’s Guide 2-19 VariQuest...

  • Page 42: Access The Printer Utility

    2. Scroll down the menu and touch Sleepmode. 3. Select the wait time you want, then press OK. Note: You can set the time from 5 to 180 minutes. The default time is 5 minutes. ® 2-20 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 43: Change Auto-Off Setting

    To change the brightness of the front-panel display: 1. Swipe down the dashboard, then touch 2. Scroll down the menu and touch Preferences > Screen Brightness. 3. Select the brightness value you want, then touch Done. ® Perfecta™ 3600STP User’s Guide 2-21 VariQuest...

  • Page 44: Configure Network Settings

    The default is Automatic. IP Settings: Allows you to view or change the IP address, subnet mask, default gateway, and DNS address. Hostname: Allows you to change the hostname. • Restore Network Defaults ® 2-22 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 45: Configure Firewall Settings

    1. Open the Embedded Web Server. 2. Click Settings tab, then Firewall Rules Priority. 3. Select the priority from the Rule Precedence list, with 10 having the highest priority and 1 having the lowest priority. 4. Click Apply. ® Perfecta™ 3600STP User’s Guide 2-23 VariQuest...

  • Page 46: Limitations To Rules, Templates, And Services

    Services added to the Policy: 40 Note: For a given rule, only one address template and one service template can be added. • Service Templates in the Policy: 10 • User-defined Custom Service Templates: 5 ® 2-24 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 47: Reset Network Settings

    Note: Print the network configuration page and check that the network settings have been reset. Note: Resetting the printer’s network settings also resets the printer’s firewall settings. Change Printer Email Address You can change your printer's email address at the HP ePrint Center. ® Perfecta™ 3600STP User’s Guide 2-25 VariQuest...

  • Page 48: Manage Perfecta 3600Stp Printer Security

    Connecting via Wi-Fi Direct provides a printer-generated password that you must know or have access to before you can print to the 3600STP printer. See “Configure DC2300 & Perfecta 3600STP via Wi-Fi Direct” on page 2-5 for details. Turn off Broadcast Mode When your printer is connected to the internet, it automatically "broadcasts"...
  • Page 49 Manage Perfecta 3600STP Printer Security Advanced Security Options To turn off Broadcast mode: 1. On the Perfecta 3600STP, touch at top left. Note the IP address and Password (listed 2nd from top). 2. In your Browser, enter IP Address 192.168.223.1, then select Network tab.
  • Page 50 Manage Perfecta 3600STP Printer Security Advanced Security Options 4. Select Status. 5. In the Wi-Fi Direct menu, select Edit Settings. ® 2-28 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 51: Connect Via A Private Network

    8. At the prompt indicating the changes were updated successfully, click OK. Connect via a Private Network You can connect your Perfecta 3600STP printer and the Design Center system to a private network that is not accessible to students and other unauthorized users.

  • Page 52: Manually Connect To A Wireless Network

    Manage Perfecta 3600STP Printer Security Manually Connect to a Wireless Network Manually Connect to a Wireless Network With Broadcast network off, you can manually connect to the printer. 1. From the Control Panel, go to Network and Sharing Center. 2. Select Change advanced sharing settings.
  • Page 53 6. Click the box for Connect even if the network is not broadcasting. 7. Enter the Network name (printer name) and Security Key (password). Note: To locate the Printer Name and Password, go to the Perfecta 3600STP, touch at top left. The IP address and Password are listed 2nd from top.
  • Page 54 Manage Perfecta 3600STP Printer Security Manually Connect to a Wireless Network This page is intentionally left blank. ® 2-32 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 55: Paper Handling

    Paper Handling ® This chapter provides paper handling information about the VariQuest Perfecta™ 3600STP Poster Design System. The following information is contained in this chapter: • “General Paper Loading Tips” on page 3-2 • “Loading Paper” on page 3-3 •...

  • Page 56: General Paper Loading Tips

    All paper must be 280 mm (11 in) or wider. A4 and letter paper should not be loaded in landscape orientation. When using photo paper, to avoid transferring oils onto the paper, wear cotton gloves. CAUTION! CAUTION! Keep the bin closed throughout the loading process. ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 57: Loading Paper

    Note: If you are a regular user of different paper types, you can change rolls more quickly if you preload rolls of different paper types on different spindles. Extra spindles are available for purchase, contact your authorized VariQuest Dealer or VariQuest Customer Service at 1.800.328.0585.
  • Page 58 4. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If not, remove the roll, turn it 180 degrees and slide it back on to the spindle. Labels on the spindle show the correct orientation. ® Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 59 Note: If you regularly use different paper types, you can change rolls more quickly if you preload rolls of different paper types on different spindles. Extra spindles are available ® for purchase. Contact your authorized VariQuest Dealer or the VariQuest Technical Support team for information.

  • Page 60: Load A Roll Into The Printer

    2. Open the roll cover. 3. Insert the spindle into the printer, holding it by both ends. The blue hub should be on the left, as viewed from the front of the printer. ® Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 61 Do not push your fingers inside the printer's paper path. 6. Roll the paper into the printer until you feel resistance and the paper flexes slightly. When the printer detects the paper, it beeps, and feeds in the paper automatically. ® Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 62 9. Close the roll cover. and touch OK. Note: If you have an unexpected issue at any stage of the paper loading process, see “Paper Loading Error Messages” on page 6-4. ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 63: Unload A Roll

    2. If a roll is already loaded, touch Unload Roll and wait until it is automatically unloaded. 3. Open the roll cover. Note: You do not need to unload the roll and spindle to load a single sheet. ® Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 64 6. Feed the paper into the printer until you feel resistance and the paper bends slightly. When the printer detects the paper, it beeps, and feeds in the paper automatically. 7. On the front panel, touch OK to continue. ® 3-10 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 65: Unload A Single Sheet

    3. As the sheet unloads out of the front of the printer; either catch it manually or allow it to fall into the bin. Note: After unloading, the multi-sheet tray is the default active paper source. ® Perfecta™ 3600STP User’s Guide 3-11 VariQuest...

  • Page 66: Use The Multi-Sheet Tray

    4. Load sheets of paper into the tray with the printed side facing outward. Ensure that the sheets are all of the same size. 5. Adjust the tray to fit the width of the paper. ® 3-12 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 67: Paper Details

    Clean input and output platens. • Always keep the top cover of your printer closed. Note: Photo and coated paper requires careful handling, see “Troubleshooting Paper or Paper Quality Issues” on page 6-6. ® Perfecta™ 3600STP User’s Guide 3-13 VariQuest...

  • Page 68: Change Drying Time

    However, if the dry time is greater than zero, the printer does not cut the paper until after printhead maintenance has completed. ® 3-14 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 69: Change Cutter Settings

    Note: If the cutter is turned off, it will not cut the paper between jobs, but it will continue to cut the paper on loading and unloading rolls. To cut roll paper while the automatic cutter is disabled, see “Use Form Feed With or Without Cutting” on page 3-16. ® Perfecta™ 3600STP User’s Guide 3-15 VariQuest...

  • Page 70: Use Form Feed With Or Without Cutting

    Note: Photo and coated paper requires careful handling, see “Troubleshooting Paper or Paper Quality Issues” on page 6-6. 2. To advance the paper without cutting it, swipe down on the dashboard, touch , then touch Form Feed. ® 3-16 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 71: Printing

    Printing ® This chapter provides printing information about the VariQuest Perfecta™ 3600STP Poster Design System. The following information is contained in this chapter: • “Print from USB” on page 4-2 • “Print from a Computer” on page 4-4 • “Advanced Print Settings” on page 4-4 •...

  • Page 72: Print From Usb

    3. You can also search for the file by name. A keyboard will pop up; type the name of the file and touch Find. 4. If an HP-GL/2 file is selected, the following screen will display: ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 73: Print Settings

    Color Quality Resize Margin 2. Save the new settings as default by touching Save current settings. Mobile printing You print from your smartphone or tablet. See “Mobile printing” on page 4-3 for more information ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 74: Print From A Computer

    If you intend to reuse a specific group of settings repeatedly, you can save those settings under a name of your own choice and recall them later. A saved group of settings is known as a 'quick set' in the Windows printer driver. ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 75: Select Print Quality

    Select Custom Options to see the more specific options. Note: You cannot change the print quality of pages that the printer is already receiving or has already received (even if they have not yet started to print). ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 76: Select Paper Size

    To select paper size from Printer Driver: 1. Select the Paper/Quality tab. 2. Press the Custom button. 3. Enter the name and dimensions of your new paper size. 4. Press OK. The new paper size is automatically selected. ® Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 77 5. Go to the printer driver, and select the Paper/Quality tab. 6. From the drop-down list of paper sizes, select More… . 7. Select your new paper size from the group of Custom sizes. ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 78: Choose Margins Options

    To print a job on whichever paper is loaded in the printer: • In the printer driver Paper Type option, select Use printer settings/Any. • In the Windows driver dialog, select Paper/Quality tab, then in the Paper Type drop-down list, select User printer settings. ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 79: Rescale A Print

    1. In the Windows driver dialog, select Paper/Quality tab. 2. In the Print Quality section, select Custom Options. 3. Set the quality level to Fast and check the Economode box. ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 80: Print High-Quality Output

    Print using Wide Prints: Wide prints make more efficient use of ink than narrow prints, because printhead maintenance uses some ink, and its frequency is related to the number of passes made by the printhead. ® 4-10 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 81: Color Management

    Adobe RGB provides a larger color gamut than sRGB. Use this space if you need to do print production work with a wide range of colors. ® Perfecta™ 3600STP User’s Guide 4-11 VariQuest...

  • Page 82: Printer Emulation

    In this case, only black ink will be used for printing. Note: The Print in pure black and white option is not supported when printing on glossy paper. ® 4-12 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 83: Scanning

    Do not use documents with staples or rough surfaces/materials than can damage the scanner glass The following image is a QR code containing a link to a video to get more information about how to scan. ® Perfecta™ 3600STP User’s Guide 4-13 VariQuest...

  • Page 84: Scan To File

    • Network folder • Email • You can start a scanning process in two ways: 1. On the front panel, touch Scan tab. 2. Select where you want to store the scanned image. ® 4-14 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 85 Paper will not be accepted by the scanner during printing. 5. At the front panel, go to the home screen and touch the Scan tab, then select where you would like to store the scanned image: ® Perfecta™ 3600STP User’s Guide 4-15 VariQuest...

  • Page 86: Scan To Email

    Note: If a scanned image is larger than the maximum size permitted, the printer will ask if you want to try to send it anyway. To change this option, go to the Embedded Web Server and select Scan to email setup > Maximum size of email. ® 4-16 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 87 3. Enter the security PIN (if prompted). Note: A security PIN can be associated with each folder; check Network folder setup on “Scan to Network Setup Process” on page 4-24. 4. Touch Done. ® Perfecta™ 3600STP User’s Guide 4-17 VariQuest...
  • Page 88 For further information on settings go to “Scan to Network Setup Process” on page 4-24. 7. To continue: • Touch to eject the already fed document. • Touch Start Scan to start the scanning process. ® 4-18 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 89 Note: This option must be configured on your computer before you can Scan to computer from server/from printer. For more information on Scan to computer from server/ from printer setup see “From Server/From Printer” on page 4-30. ® Perfecta™ 3600STP User’s Guide 4-19 VariQuest...

  • Page 90: Scan To Usb

    3. Touch Start Scan to start the scanning process. Scanning from a Mobile Device You can also scan from your smartphone or tablet: See “Mobile printing” on page 4-3. ® 4-20 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 91: Scan Settings Available

    File compression: allows you to specify the level of compression: High (the default level), Medium, or Low. This option is available if the format is JPEG or PDF. Defaults • Save current settings • Restore to factory defaults ® Perfecta™ 3600STP User’s Guide 4-21 VariQuest...

  • Page 92: Scan Options Setup Process

    2. Access the Embedded Web Server by typing the printer’s IP address into your browser. 3. Find your printer’s IP address on the dashboard Home screen. 4. Once in the Embedded Web Server, look for the option you want to set up. ® 4-22 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 93 SMTP Port: Set the default SMTP port number of your outgoing email server Maximum size of email: Defined by your email server Server Authentication: Depends on your email server settings ® Perfecta™ 3600STP User’s Guide 4-23 VariQuest...

  • Page 94: Scan To Network Setup Process

    4. Create a share name for the folder. 5. Once the shared folder is created, go to the Embedded Web Server and follow the instructions under the Scan to network folder setup process. ® 4-24 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 95 6. In the printer's Embedded Web Server, select the Scan tab and then Scan to network folder. See “Access the Embedded Web Server” on page 2-18. 7. Select an existing profile or to create a new network folder profile. ® Perfecta™ 3600STP User’s Guide 4-25 VariQuest...
  • Page 96 \\server name\folder name • Network Path: The name or IP address of the remote computer and the name of the shared folder. 9. Select Next to continue. ® 4-26 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 97 Windows, then you must use the IPv4 address instead of the name of the remote computer. On IPv6 networks, IPv6 address is also supported. 12. Select Next to continue. ® Perfecta™ 3600STP User’s Guide 4-27 VariQuest...
  • Page 98 4. Click Add to save the configuration. Note: If the printer has already been configured for scanning to the network and you want to use a different shared folder, click Edit. ® 4-28 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 99: Scan To Computer

    To enable Webscan: 1. Under the Settings tab, select Security > Administrator settings. 2. Under Printer features, choose an option: • Enable all. • Printer settings > Webscan from EWS. 3. Select Apply. ® Perfecta™ 3600STP User’s Guide 4-29 VariQuest...
  • Page 100 3. Right-click the folder and select Properties. 4. In the Sharing tab, click Advanced Sharing. 5. Check the Share this folder box. Note: You must verify that the 'scanner user' has full read/write control over the shared folder. ® 4-30 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 101: Mobile Scanning

    The scanner user can now access the folder and write files to it. You must next configure the printer to send scans to the folder. Mobile scanning You can also scan from your smartphone or tablet. See “Mobile printing” on page 4-3 for more information. ® Perfecta™ 3600STP User’s Guide 4-31 VariQuest...

  • Page 102: Copying

    • Roll • Multi-sheet tray • Single sheet 5. Select the copy quality option: Best, Normal, Draft. 6. Touch Copy. You will be prompted to load the original document if you haven’t already. ® 4-32 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 103 7. Push the sheet into the insertion slot until you feel it contact the rollers. The scanner will automatically grab the sheet and move it into position for scanning. 8. If the sheet has loaded badly, you can pull it out manually and retry. ® Perfecta™ 3600STP User’s Guide 4-33 VariQuest...

  • Page 104: Copy Settings

    (Add to Contents, Clip to Contents). • Quality: Defines copy resolution and print quality. Defaults • Save current settings • Restore to factory defaults ® 4-34 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 105: Mobile Printing

    Print. 2. Choose your printer: Select from the list of printers that appears. 3. Print: Confirm the correct printer and print setting are selected, then tap Print and collect your documents. ® Perfecta™ 3600STP User’s Guide 4-35 VariQuest...

  • Page 106: Mobile Specifications

    Scan and copy control requires that the mobile device and printer be on the same wireless network or have a wireless-direct connection to the printer. • Printing requires an Internet connection to an HP printer. • iOS 7.0 and above, or Android KitKat4.4 and above, is required. ® 4-36 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 107: Printing Examples

    2. Select File > Print. 3. Set Page Scaling to None. Note: The page size will not be automatically selected according to the document size. ® Perfecta™ 3600STP User’s Guide 4-37 VariQuest...
  • Page 108 Adobe Acrobat 4. Press Properties, then select the Paper/Quality tab. 5. Choose the Document Size and Print Quality you want to use. - or - To define a new custom paper size, press Custom. ® 4-38 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 109 Printing Examples Adobe Acrobat 6. Select the Features tab, then check the box for Autorotate. 7. Click OK. 8. In the Print dialog, check that the print preview seems correct., then click OK. ® Perfecta™ 3600STP User’s Guide 4-39 VariQuest...

  • Page 110: Print From Autodesk Autocad

    The AutoCAD window can show a model or layout. Normally a layout is printed rather than the model. To print from AutoCAD: 1. At the top of the CAD window, click the Plot icon. The Plot window opens. ® 4-40 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 111 Note: The Quality option does not refer to the final print quality but to the quality of AutoCAD viewport objects that are sent for printing. 3. Press Properties, then select the Device and Document Settings tab. ® Perfecta™ 3600STP User’s Guide 4-41 VariQuest...
  • Page 112 5. In the Paper/Quality tab, select the paper type that you intend to use. 6. Select the print quality (your choice between speed and quality of printing). Note: If you intend to print on roll paper, you must choose where the printer should cut the paper. ® 4-42 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 113 7. Press Margins/Layout button and select Clip contents by margins. 8. Select the Features tab, then click the box for Autorotate (Autorotation can help to avoid wasting paper). 9. Press OK and save your configuration changes to a PC3 file. ® Perfecta™ 3600STP User’s Guide 4-43 VariQuest...

  • Page 114: Using Printer Emulation

    To setup clip contents by margins: 1. Select Paper/Quality>Margins/Layout>Print with Margins>Layout>Clip Contents by Margins. ® 4-44 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 115: Print From Adobe Photoshop

    If you do not find the paper size that you want, press Custom. Enter the width, the length and the name of your custom paper size. Press Save, then OK. 3. If desired, change the default Paper Source, Paper Type and Print Quality. ® Perfecta™ 3600STP User’s Guide 4-45 VariQuest...
  • Page 116 4. Select the Color tab. 5. Verify that the default color management option Printer managed colors is selected. Note: This is the correct option because you already selected Printer Manages Colors in Photoshop. ® 4-46 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 117: Print And Scale From Microsoft Office

    This section demonstrates how to print and scale from the applications in Microsoft Office 2013. PowerPoint 1. Select File>Print, and select the name of your printer. 2. Select Printer Properties > Layout/Output > Fit to to scale the document to a specific size. ® Perfecta™ 3600STP User’s Guide 4-47 VariQuest...
  • Page 118 Printing Examples Print and Scale from Microsoft Office 3. Select the Paper/Quality tab, then choose your Paper Source and Paper Type. 4. Select Margins/Layout, then select Clip contents by margins to keep the size. ® 4-48 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 119 Printing Examples Print and Scale from Microsoft Office Project 1. Select File>Print. 2. Select Page Setup and choose the Paper Size from the drop-down list. 3. Select Options to go to the printer driver. ® Perfecta™ 3600STP User’s Guide 4-49 VariQuest...
  • Page 120 Paper source: User Printer settings • Paper Type: Use Printer Settings 5. Select Layout > Fit to to scale the document to a specific size. Note: You can also scale the document in Project. ® 4-50 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 121 Print and Scale from Microsoft Office Excel 1. Select the Page Layout tab. 2. Select Size, and choose the paper size you want. 3. Select the File tab. 4. Select Print, and select the name of your printer. ® Perfecta™ 3600STP User’s Guide 4-51 VariQuest...
  • Page 122 6. In the Paper/Quality tab, select Paper source, Paper type and Print Quality. 7. Select Layout/Output > Fit to to scale the document to a specific size. Note: You can also scale the document in Excel. ® 4-52 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 123 Ink Cartridge Handling ® This chapter provides information about maintenance for the VariQuest Perfecta™ 3600STP Poster Design System. The following information is contained in this chapter: • “Ink Cartridge Maintenance” on page 5-2 • “Printer Maintenance” on page 5-5 •...

  • Page 124: Ink Cartridge Maintenance

    Embedded Web Server, and select Settings > Anonymous Usage Information Storage. This does not prevent the cartridge from working normally in other respects. However, if you change your mind later, you can restore the factory defaults to resume collecting printer usage information. ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 125: Ink Cartridge Status

    6. Insert the new ink cartridge. Make sure that you insert the ink cartridge into the slot that has the same colored letter as the cartridge you are installing. 7. Close the ink cartridge cover. ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 126: About The Printhead

    The printhead comes installed in the printer and is connected to the ink cartridges. The printhead jets ink onto the paper. CAUTION! CAUTION! Observe precautions when handling the printhead, because it is an ESD-sensitive device (see “Glossary” on page A-2). Avoid touching pins, leads, and circuitry. ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 127: Printer Maintenance

    To avoid an electric shock, make sure that the printer is turned off and unplugged before you clean it. Do not let water get inside the printer. CAUTION! CAUTION! Do not use abrasive cleaners on the printer. ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 128: Print Quality Diagnostic Report

    4. Scroll down the menu and touch Image Quality Maintenance > Print Diagnostic Image. Note: The report can also be requested from the Embedded Web Server. It takes about two minutes to print the report. ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 129: Corrective Actions

    To clean the printhead from the HP Utility 1. Make sure there is paper in the input tray or a roll loaded. 2. In the Support tab of the HP Utility, select Printhead Cleaning, and follow the instructions on the screen. ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 130: Aligning The Printhead

    5. Wait until the front-panel display shows the process complete before using the printer. Note: If the printer cannot complete the printhead alignment successfully, you may be asked to clean the printhead and try again. ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 131: Replacing The Printhead

    3. Swipe down the dashboard on the front panel and press 4. Scroll down the menu and select Printer Maintenance > Replace Printhead. 5. Open the printhead door. 6. Locate the tubes connector lever (blue) to release the ink tubes. ® Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 132 [2]. Make sure the ink tubes are secured in the door [3]. 8. Locate the printhead lever (white). 9. Raise the lever to release the printhead. ® 5-10 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 133 12. Insert the tubes connector into the printhead and make sure it locks. 13. Close the door and follow the instructions on the front panel. to perform a printhead alignment. The printer will prepare the printhead for use. This takes about 6 minutes. ® Perfecta™ 3600STP User’s Guide 5-11 VariQuest...

  • Page 134: Calibrating The Paper Advance

    Light banding: Decrease the percentage. Dark banding: Increase the percentage. 7. Touch OK on the front panel, to save the value. 8. Wait until the front panel displays the status screen and reprint your print. ® 5-12 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 135: Move Or Store The Printer

    In both cases, the printer will wake from time to time to maintain the printhead. Thus you can avoid going through lengthy preparation processes before using your printer. ® Perfecta™ 3600STP User’s Guide 5-13 VariQuest...

  • Page 136: Software And Firmware Updates

    1. Select Firmware Update. Update from HP Designjet Utility 1. In the HP Designjet Utility in Windows, select your printer from the Admin tab. 2. Follow the steps in the Firmware Update. section. ® 5-14 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 137: Printer Maintenance Kits

    HP Utility. When you see the message, you should contact your Varitronics Dealer and request the maintenance kit. The kits are installed by service technicians only. ® Perfecta™ 3600STP User’s Guide 5-15 VariQuest...

  • Page 138: Scanner Maintenance

    3. Press the two small indented buttons at the front of the scanner to open the scanner cover. WARNING Take care while the scanner lid is open to avoid trapping or crushing your fingers or hand. 4. Lift the scanner cover. ® 5-16 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 139 8. Clean the area immediately in front of the scanner, where the scanned sheet rests before scanning. 9. Reconnect the power cable, turn on the power switch at the rear, and press Power to turn on the printer. ® Perfecta™ 3600STP User’s Guide 5-17 VariQuest...

  • Page 140: Calibrate The Scanner

    5. If the previous steps do not help, eject the sheet and restart the printer (turn off and on). When the system has restarted, repeat the calibration. Note: If you cannot perform the calibration successfully in three consecutive attempts, contact your Varitronics Dealer for support. ® 5-18 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 141: Troubleshooting

    Troubleshooting ® This chapter provides information about troubleshoot the VariQuest Perfecta™ 3600STP Poster Design System. The following information is contained in this chapter: • “Troubleshooting Paper Issues” on page 6-2 • “Paper Loading Error Messages” on page 6-4 • “Paper Type Missing from Printer Driver” on page 6-5 •...

  • Page 142: Troubleshooting Paper Issues

    Note: If the roll has become loose around the core, the printer cannot load the paper. ® Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 143 • If the paper is hanging over the back of the input tray as shown, it may fail to load. Note: Avoid leaving sheets of paper loaded in the printer for a significant length of time, because they will deform. ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 144: Paper Loading Error Messages

    • During the load process the printer detected that the sheet of Sheet too small. paper is too narrow or too short to be loaded in the printer. ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 145: Paper Type Missing From Printer Driver

    • Select paper type Bond and Coated Paper > HP Coated Light-coated Papers (<110 g/m2) Paper. • Select paper type Bond and Coated Paper > Heavyweight Heavyweight Coated Papers Coated Paper. (<200 g/m2) ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 146: Troubleshooting Paper Or Paper Quality Issues

    • Load the correct paper and resume printing. • Print the job on the currently-loaded paper. The print may be clipped if the paper is not large enough. • Cancel the job. ® Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 147 5. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. 6. Open the front window. 7. Try to move the printhead carriage out of the way . ® Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 148 Do not move the paper sideways, as it could damage the printer. 9. Close the front window. 10. Close the roll cover. 11. Reload the roll or load a new sheet; see Paper handling on page 33 ® Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 149 Paper Jams (Continued) Problem Suggested Action 1. Remove the single sheet from the printer. Single-sheet paper has jammed. 2. Open the front cover. 3. Remove any of the jammed paper. 4. Close the front cover. ® Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 150 3. Unlock the tray using the rotary switch behind it. 4. Pull out the tray. 5. Remove all paper from the tray. 6. Remove all paper from the printer. 7. Replace the tray. 8. Lock the tray. ® 6-10 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 151 • Check that the cutter rail is clean and clear of any obstacles. • Check that there are no pieces of paper in the cutter groove. The roll may need to be replaced or reloaded. The roll is loose on the spindle ® Perfecta™ 3600STP User’s Guide 6-11 VariQuest...

  • Page 152: Scanner Problems

    2. Pull paper out from one of the following paths: - Top-rear area at the back. - Front bottom area between scanner platen and front window. CAUTION! Do not move the paper sideways as it could damage the scanner. ® 6-12 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 153 Troubleshooting Paper or Paper Quality Issues Scanner Problems (Continued) Problem Suggested Action 3. Using your fingers, you can turn the rubber wheels to get better access to the paper and clear any debris. 4. Close the scanner lid. ® Perfecta™ 3600STP User’s Guide 6-13 VariQuest...

  • Page 154: Troubleshooting Print Quality Issues

    'Speed' end of the scale, or set the custom quality level to Fast. • Check that your environmental conditions (temperature, humidity) are in the recommended range. See “Environmental Specifications” on page 7-6. ® 6-14 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 155: Horizontal Banding

    Report” on page 5-6. 4. If printhead is working correctly, perform the paper advance calibration: see “Calibrating the Paper Advance” on page 5-12. 5. If the problem continues to persist, contact your VariQuest dealer for further support. ® Perfecta™ 3600STP User’s Guide...
  • Page 156 Diagnostic Report. See “Print Quality Diagnostic Report” on page 5-6. 5. If the problem persists, perform paper advance calibration: see “Calibrating the Paper Advance” on page 5-12. 6. If the problem continues to persist, contact your VariQuest dealer for further support. ® 6-16 Perfecta™...
  • Page 157 • Borders of colored blocks are colored wrong. To correct this kind of problem: 1. Print the Print-Quality Diagnostic Report. See “Print Quality Diagnostic Report” on page 5-6. 2. Align the printhead if recommended in the report. ® Perfecta™ 3600STP User’s Guide 6-17 VariQuest...
  • Page 158 1. Check that you are using appropriate print-quality settings. See “Printing” on page 4-1. 2. Print the Print-Quality Diagnostic Report. See “Print Quality Diagnostic Report” on page 5-6. 3. Align the printhead if recommended in the report. ® 6-18 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 159 6. If you are using glossy paper, try changing to a different type of glossy paper. 7. Print the Print-Quality Diagnostic Report. See “Print Quality Diagnostic Report” on page 5-6. 8. Align the printhead if recommended in the report. ® Perfecta™ 3600STP User’s Guide 6-19 VariQuest...
  • Page 160 5. Load the roll of film and let it rest for five minutes before printing. 6. If you are still not satisfied, try recalibrating the paper advance. See “Calibrating the Paper Advance” on page 5-12. ® 6-20 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 161 3. Align the printhead if recommended in the report. 4. If the problem persists, perform paper advance calibration: see “Calibrating the Paper Advance” on page 5-12. 5. If the problem continues to persist, contact your VariQuest dealer for further support. ®...
  • Page 162 4. Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the printer to use less ink. Example paper types in ascending order of thickness: Plain Paper, Coated Paper, Heavyweight Coated Paper. ® 6-22 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 163 Alternatively, leave a sheet of paper in the bin so that freshly printed sheets do not make direct contact with the bin. To increase the drying time: 1. At the front panel, press 2. Press Printer Preferences>Print Retrieval>Select drying time >Extended. ® Perfecta™ 3600STP User’s Guide 6-23 VariQuest...
  • Page 164 6. Try to increase the margins by relocating the image to the center of the page using your software application. • Clean the platen with a soft cloth. Ink marks on the back of the paper • Clean each rib separately. ® 6-24 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 165 Quality or not sharp. in the driver dialog: 1. Select the custom print-quality options. 2. Try setting the quality level to Speed. See “Printing” on page 4-1. ® Perfecta™ 3600STP User’s Guide 6-25 VariQuest...
  • Page 166 1. Try cleaning the paper manually with a brush before printing, to remove any loose fibers or particles. 2. Always keep the cover of your printer closed. 3. Protect your paper rolls and sheets by storing them in bags or boxes. ® 6-26 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 167 Prints on coated paper that can swell will fade much less rapidly. However, lamination will increase the life of prints (depending on the type of lamination) with all paper types. ® Perfecta™ 3600STP User’s Guide 6-27 VariQuest...
  • Page 168 • Check to make sure that your software settings are correct for your current page size (e.g., long-axis prints). • If you are using network software, make sure it has not timed out. ® 6-28 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 169 (Auto). However, you can find the option in the Advanced tab, under Document Options > Printer Features. • Save the file in another format, such as TIFF or EPS, and open it with another application. • Use a RIP to print the file. ® Perfecta™ 3600STP User’s Guide 6-29 VariQuest...
  • Page 170 • Use a higher print-quality option. See “Printing” on page 4-1. • Verify the driver you are using is the most current. Consult your VariQuest dealer for details. • Verify that your printer's firmware is up to date. See “Software and Firmware Updates”...

  • Page 171: Troubleshooting Scanner Printing Issues

    Your system supports a Hi- Speed USB interface. Your USB flash drive should be compatible with Hi-Speed USB (i.e., USB 2). Also check that your USB flash drive contains enough storage space for scanned large-format images. ® Perfecta™ 3600STP User’s Guide 6-31 VariQuest...

  • Page 172: Troubleshooting Scan And Copy Issues

    Do not use any printed version of this guide to test the scanner, as the resolution of the images included here is insufficient. Use the diagnostic plot when recommended in response to any of the errors described in this chapter. ® 6-32 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 173 3. If the streaks still remain, check the scanner’s glass scan bars and sliders visually. If they are damaged (scratched or broken), contact your authorized VariQuest Dealer or VariQuest Customer Service. Note: Vertical streaks cannot always be solved, due to the technological limitations of CIS technology.
  • Page 174 If the wrinkles remain after the corrective actions explained above, then no further action can be taken to improve the image quality, except to buy a more expensive CCD scanner. ® 6-34 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 175 Also check that the maintenance sheet is not damaged before calibrating the scanner (an old or damaged maintenance sheet may cause this problem); if damaged, reprint it as explained in “Calibrate the Scanner” on page 5-18). ® Perfecta™ 3600STP User’s Guide 6-35 VariQuest...
  • Page 176 D, H and L (for three modules, 0-Left, 1-Middle, and 2-Right and its intersection) If you see any of these defects in the studied areas, contact your VariQuest dealer and report a “line discontinuities” error after calibration. The four vertical thin black lines at the beginning and end of the diagnostic plot show, approximately, the position of the intersection between scan bars, where this kind of error usually appears.
  • Page 177 =, 1 and 3. In the three examples, the top example is ideal, the middle example is acceptable; but, if you see something similar to the bottom example (or worse), contact your VariQuest dealer and report “grain in area fills.” ® Perfecta™ 3600STP User’s Guide...
  • Page 178 A and G of the diagnostic plot at the intersection between scan bars (see the examples). Note the black arrow indicating the scanning direction in these examples. ® 6-38 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 179 • If you see color differences between left and right sides of the bars for neutral and vivid colors, contact your VariQuest dealer and report “small color differences between adjacent scan bars.” • If you see color differences for vivid colors but not for neutral colors, see “Clipping in dark or light areas.”...
  • Page 180 0.5 cm wide at the intersection between two scan bars. If you see the kind of result shown on the right, contact your VariQuest dealer and report “vertical light bands in area fills at the intersection between scan bars, after calibrating the scanner”.
  • Page 181 3. If the problem continues, clean and calibrate the scanner as indicated in “Clean the Scan Bars” on page 5-16 and “Calibrate the Scanner” on page 5-18. 4. If the problem continues, see “Defocus, blurring and fading colors.” on page 6-47. ® Perfecta™ 3600STP User’s Guide 6-41 VariQuest...
  • Page 182 4. For optimum color results, clean the scan bars (see “Clean the Scan Bars” on page 5-16 and “Calibrate the Scanner” on page 5-18). 5. Avoid placing scanner in direct sunlight or near sources of heat or cold. ® 6-42 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 183 Normally, they look red at the top and blue or green at the bottom, but it could be the other way around. 4. If you see this effect, contact your VariQuest dealer and report “color fringing problem after calibration.” ®...
  • Page 184 Examples show correct and incorrect functioning. 5. If the scanned pattern looks like the one on the right (incorrect), whether clipping is in dark and/or light areas, contact your VariQuest dealer and report “Clipping in dark/light areas.” ®...
  • Page 185 3. If calibration failed, see “Calibrate the Scanner” on page 5-18. If calibration ended correctly, scan original again and check that the colored vertical bands have disappeared. 4. If the problem persists, contact your VariQuest dealer and report “vertical red/green bands after calibration.” ®...
  • Page 186 90 degrees before rescanning. 3. If the problem persists, analyze pattern D of the diagnostic plot. If you see the problem shown on the right, contact your VariQuest dealer and report a “vibration problem.” ® 6-46 Perfecta™ 3600STP User’s Guide...
  • Page 187 Note: There is a black ring near the center of pattern F. In this step, you must look at the region near the black ring. 4. If you can see discontinuities in the black and white lines, contact your VariQuest dealer and report a “defocus or blurring” error. ®...
  • Page 188 3. If the problem persists, restart the scanner by turning it off and on again. If an error message displays during the operation, contact your VariQuest dealer and report the error message. If no error message displays, repeat the scan.
  • Page 189 2. If the problem persists, recalibrate the scanner as indicated in “Calibrate the Scanner” on page 5-18. If this operation fails, contact your VariQuest dealer with the error code displayed on the front panel. If no error code displays, repeat the scan.
  • Page 190 4. If the colors are still wrong, analyze the whole diagnostic sheet. Check for completely wrong colors in the area corresponding to just one of the scan bars (see figure). If so, contact your VariQuest dealer and report “completely wrong colors after calibration,” and report the letter of the scan bar that is failing (module A in the example).
  • Page 191 2. Repeat the scan and visually check that the original advances correctly through the scanner path. 3. If original does not advance, contact your VariQuest dealer and report an “incorrect paper advance” error. CAUTION! Remember that the scanner is not intended to work with originals thicker than 0.75 mm (29 mil).
  • Page 192 - ModifyLighter/Darker setting. 4. If the problem persists, analyze pattern C, modules 0, 1 and 2, of the diagnostic plot. If you see the kind of error shown on the right, contact your VariQuest dealer and report an "object replication" issue. ®...
  • Page 193 • If the problem persists, calibrate your scanner, and re-scan your original afterwards. • If the problem persists with translucent paper, attach a sheet of white paper to the back of the original to be scanned. ® Perfecta™ 3600STP User’s Guide 6-53 VariQuest...
  • Page 194 , then Scan preferences or Copy preferences (you may want to deactivate it in one case but not in the other). You can also deactivate the automatic de-skew from the Settings button before every new scanner job. ® 6-54 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 195: Scanner Diagnostic Plot

    “Troubleshooting Print Quality Issues” on page 6-14. Once the printer has been diagnosed and is working correctly, reprint the diagnostic sheet as described in “Prepare printer and paper to print diagnostic sheet.” on page 6-55. ® Perfecta™ 3600STP User’s Guide 6-55 VariQuest...
  • Page 196 The following example shows a correct resolution. Two defective examples follow. ® 6-56 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 197 It is made of three colored crosses that may be used to identify the problem in question. The correct pattern is shown on the left, an example of misalignment on the right. ® Perfecta™ 3600STP User’s Guide 6-57 VariQuest...
  • Page 198 If the printer does not pass this test, check that you have correctly selected the paper type and the Best quality. Patterns A, B, and C show vertical banding problems. See Printer banding. “Horizontal lines across the image.” on page 6-15. ® 6-58 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 199 Patterns A, B, and C, displays examples of problems in the Grain printer’s paper advance or the printheads that cause visible grain in area fills. The following examples show this defect (originals on left, printed images on right). ® Perfecta™ 3600STP User’s Guide 6-59 VariQuest...
  • Page 200 Once you have scanned the diagnostic plot (if using the scan option), open the scanned file in any image viewer software and select a zoom of 100% for correct visual evaluation of patterns. ® 6-60 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 201 Now you are ready to check each pattern individually. We recommend that you save the diagnostic plot for future use. Save the diagnostic plot for future use. ® Perfecta™ 3600STP User’s Guide 6-61 VariQuest...

  • Page 202: Troubleshooting Ink Cartridge And Printhead Issues

    Out of ink • The cartridge is not a genuine cartridge. Not genuine HP • The cartridge has been inserted into the wrong slot. Wrong slot • The cartridge is incompatible with this printer. Incompatible ® 6-62 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 203 Check that the printhead is correctly inserted. See “Printhead Cannot connect tubes to the printhead. cannot be inserted into the printer.” on page 6-63. Check that the tubes connector lever (blue) is up before connecting the tubes connector. ® Perfecta™ 3600STP User’s Guide 6-63 VariQuest...

  • Page 204: Troubleshooting Data Communication Issues

    (HPXXXXXX format). 2. From PC, go to Control Panel > Printers, right-click the printer and select Properties > Ports > Configure Port, and in the Printer name or IP address field enter the hostname. ® 6-64 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 205: Wired Network Issues

    IP address in the dialog box to match the address on the network configuration page. 6. Click OK twice to save the settings and close the dialog boxes. ® Perfecta™ 3600STP User’s Guide 6-65 VariQuest...

  • Page 206: Wireless Network Issues

    Test page, swipe down on the dashboard, then touch , then Settings > Print Wireless Network Test. If a problem is detected, the printed test report includes recommendations that could help to solve the problem. ® 6-66 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 207 Embedded Web Server. • If you are still unable to get your computer connected to your network, contact your network administrator as there may be a hardware issue with your router or computer. ® Perfecta™ 3600STP User’s Guide 6-67 VariQuest...
  • Page 208 * If the printer is Offline, right-click the printer, and click Use Printer Online. * If printer is Paused, right-click the printer, and click Resume Printing. d. Try using the printer over the network. ® 6-68 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 209 Contact the person who set up your network or the router manufacturer for help. ® Perfecta™ 3600STP User’s Guide 6-69 VariQuest...
  • Page 210 1. Print the network configuration page. For more information, see “Network Configuration Page Details” on page 6-72. 2. Open the WAP’s configuration utility, and add the printer’s hardware address to the list of accepted MAC addresses. ® 6-70 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 211: Network Configuration Page

    To print the network configuration page from the front panel: 1. Swipe down the dashboard, then touch 2. Scroll down the menu, then touch Reports > Network Configuration Page. ® Perfecta™ 3600STP User’s Guide 6-71 VariQuest...
  • Page 212 Microsoft Web Services for Devices (WSD) Print services supported on the printer. Disable unused print services to prevent access through those services. Note: For more information about WS Discovery and WSD Print, visit http://www.microsoft.com/. ® 6-72 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 213 WINS server IP address has been specified. Lists the computers connected to this printer, as well as the last 5. Connected PC(s) time these computers accessed the printer. ® Perfecta™ 3600STP User’s Guide 6-73 VariQuest...

  • Page 214: Troubleshooting General Printer Issues

    • If you see no orange light, no power is reaching the printer; check that the power cord is correctly plugged in. If the problem persists, contact your VariQuest dealer. • If you see the orange light, wait for the printer to make a beeping sound.
  • Page 215 If the front panel displays a fixed image and you are unable to use The front panel is frozen. it, call your VariQuest dealer for support. If you have not done so already, read “Access the Embedded Web Cannot access the embedded web server.
  • Page 216 Alerts Settings in the HP Designjet Utility. You can also see the list of active alerts in the Overview tab of the HP Designjet Utility for Windows. ® 6-76 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 217: Front Panel Error Messages

    Multi-sheet tray is out of paper. Load paper in multi-sheet tray and press OK to continue printing or cancel the job. Load a new roll. End of roll has been reached. It is not possible to load the roll. ® Perfecta™ 3600STP User’s Guide 6-77 VariQuest...
  • Page 218 Advanced tab, then Document options > Printer features. Open scanner cover and clear the jam. Scanner paper jam. Clean the scanner. Scanner Dust detected. Scan at a lower resolution and/or increase Scanner Out of memory. compression. ® 6-78 Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 219 The battery of the real-time clock has expired. 0001 - 0082 Contact your VariQuest dealer. Service station error. There may be a paper or 0021 - 0059, 0021 - 0017 carriage jam. Clear and check the paper path, if necessary, and restart the printer.
  • Page 220 Front Panel Error Messages Add Hardware Addresses to Wireless Access Point (WAP) This page is intentionally left blank. ® 6-80 Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 221: Printer Specifications

    Printer Specifications ® This chapter provides the specifications for the VariQuest Perfecta™ 3600STP Poster Design System. The following information is contained in this chapter: • “Functional Specifications” on page 7-2 “Physical Specifications” on page 7-5 • “Memory Specifications” on page 7-5 •...

  • Page 222: Functional Specifications

    Sheet width 279 mm (11 in) 1676 mm (66 in) Sheet length 0.3 mm (0.01 in) Paper thickness 60 g/m² 280 g/m² (220 g/m² in multi-sheet tray) Paper weight 5 mm height Multi-sheet stacking ® Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 223 ±0.1% of the specified vector length or ±0.2 mm (whichever is greater) at 23°C (73°F), 50-60% relative humidity, on E/A0 printing material in Best or Normal mode with HP Matte Film roll feed. Supported Graphics Languages HP-GL/2 and HP RTL (Windows), CALS G4 ® Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 224 7.0 and Android from 4.4 Connectivity requirements Printer and mobile device must use the same network Supported file formats PDF, JPEG and also can be printed web pages, email attachments, Microsoft Office documents ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 225: Physical Specifications

    1155 mm (45.47) with trays open Memory Specifications Printer Memory Specifications 1 GB Memory Power Specifications Printer Power Specifications Specification Rating 100–240 V ac ±10%, auto-ranging Source 50/60 Hz Frequency 1200 mA Maximum current 35 W Average consumption ® Perfecta™ 3600STP User’s Guide VariQuest...

  • Page 226: Ecological Specifications

    Idle sound pressure at bystander position 48 dB (A) Operating sound pressure at bystander position Wireless Frequency Bands Wireless Frequency Bands The printer is identified to work in the wireless frequency band of: 2.4 GHz (802.11b/g/n) ® Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 227 Glossary ® This chapter provides a description of some of the terms used in the VariQuest Perfecta™ 3600STP Poster Design System user guide. ® Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 228 Firmware: Software that controls your printer's functionality and is stored semi- permanently in the printer (it can be updated). Gamut: The range of colors and density values reproducible on an output device, such as a printer or monitor. ® Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 229 Nozzle: One of many tiny holes in a printhead through which ink is deposited onto the paper. Paper: A thin, flat material made to be written or printed on; most commonly made from fibers of some kind which are pulped, dried and pressed. ® Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 230 USB host ports, which it uses to control accessories and USB flash drives. WiFi: This term is used for any wireless local area network products that are based on the Institute of Electrical and Electronics Engineers' (IEEE) 802.11 standards. ® Perfecta™ 3600STP User’s Guide VariQuest...
  • Page 231 © 2017 Varitonics, LLC All Rights Reserved. 1/17...

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