Sony Ericsson Z320 Troubleshooting Manual
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Sony Ericsson Z320 Troubleshooting Manual

Sony Ericsson Z320 Troubleshooting Manual

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Trouble Shooting Guide, Mechanical
Applicable for Z320
Contents
1
General ...............................................................................................................2
1.1
Service functions in the software ...........................................................2
1.2
Misuse and other no warranty issues ....................................................3
2
Appearance Problems.......................................................................................6
3
Network/Signal Problems .................................................................................7
4
On/Off Problems ................................................................................................9
5
Audio Problems ...............................................................................................11
6
Key Problems...................................................................................................16
7
Display Problems ............................................................................................19
8
Illumination Problems .....................................................................................21
9
Alert Problems .................................................................................................23
10
SIM Problems...................................................................................................24
11
Charging/Capacity Problems .........................................................................25
12
Camera Problems ............................................................................................27
13
Data Communication Problems .....................................................................29
14
Hands-Free Problems .....................................................................................30
15
Software Problems ..........................................................................................31
16
Revision History ..............................................................................................32
4/000 21-1/FEA 209 544/121 A
©
Company Internal
Sony Ericsson Mobile Communications AB
Trouble Shooting Guide, Mechanical

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Summary of Contents for Sony Ericsson Z320

  • Page 1: Table Of Contents

    Illumination Problems ..................21 Alert Problems ....................23 SIM Problems....................24 Charging/Capacity Problems .................25 Camera Problems ....................27 Data Communication Problems ..............29 Hands-Free Problems ..................30 Software Problems ..................31 Revision History ....................32 4/000 21-1/FEA 209 544/121 A © Company Internal Sony Ericsson Mobile Communications AB...

  • Page 2: General

    LED/illumination Keyboard Speaker Earphone Microphone Vibrator Camera Flash LED Real time clock Total call time NOTE: Different names may occur depending on language setting and customization. 4/000 21-1/FEA 209 544/121 A 2(32) © Company Internal Sony Ericsson Mobile Communications AB...

  • Page 3: Misuse And Other No Warranty Issues

    Below are some examples of what is not covered by warranty. Front window broken LCD cracked due to Corrosion components Clear scratches Mark after drop due to misuse. drop. on the PCB. 4/000 21-1/FEA 209 544/121 A 3(32) © Company Internal Sony Ericsson Mobile Communications AB...
  • Page 4 Corrosion components on the SIM reader damaged by System connector damaged by PCB. PCB. liquid. liquid Components around system System connector pad(s) connector damaged by liquid damaged by liquid 4/000 21-1/FEA 209 544/121 A 4(32) © Company Internal Sony Ericsson Mobile Communications AB...
  • Page 5 Make a general visual inspection for misuse, corrosion or oxidation from liquid damage. No further action should be taken for a liquid damaged phone. Handle the unit according to local directives. 4/000 21-1/FEA 209 544/121 A 5(32) © Company Internal Sony Ericsson Mobile Communications AB...

  • Page 6: Appearance Problems

    If dirty –Clean parts as necessary. Volume Key, IrDA window • If unacceptable scratched or damaged – Replace damage parts as necessary. • Keypad, Main Lens, Co-brand, Receiver Plate 4/000 21-1/FEA 209 544/121 A 6(32) © Company Internal Sony Ericsson Mobile Communications AB...

  • Page 7: Network/Signal Problems

    Visually inspect Antenna Pogo pin If dirty or oxidized – Clean it • Trial the spring for elasticity. If locked – Send to an electrical repair location 4/000 21-1/FEA 209 544/121 A 7(32) © Company Internal Sony Ericsson Mobile Communications AB...
  • Page 8 – Clean it. • If damaged – Replace the Hinge Spring Connector • If the issue has not been resolved Handle the unit according to local directives. 4/000 21-1/FEA 209 544/121 A 8(32) © Company Internal Sony Ericsson Mobile Communications AB...

  • Page 9: On/Off Problems

    – Replace the battery • Visually inspect Battery Connector If dirty or oxidized – Clean it. • If damaged – Send to an electrical repair location. 4/000 21-1/FEA 209 544/121 A 9(32) © Company Internal Sony Ericsson Mobile Communications AB...
  • Page 10 – Clean dome sheet. • If damaged – Replace the dome sheet. • If this issue has not been resolved Send to an electrical repair location. 4/000 21-1/FEA 209 544/121 A 10(32) © Company Internal Sony Ericsson Mobile Communications AB...

  • Page 11: Audio Problems

    Visually inspect the speaker mesh If dirty or clogged –Clean it. • If damaged – Replace the Upper Frame Assy and clean all parts from dust. 4/000 21-1/FEA 209 544/121 A 11(32) © Company Internal Sony Ericsson Mobile Communications AB...
  • Page 12 – Replace upper frame. • If main FPC damaged – Replace Flex Assy. • If this issue has not been resolved Send to an electrical repair location. 4/000 21-1/FEA 209 544/121 A 12(32) © Company Internal Sony Ericsson Mobile Communications AB...
  • Page 13 If dirty or oxidized – Clean the springs. • Perform a test with a new Receiver • for verification If ‘old’ Receiver is not working – Replace Receiver 4/000 21-1/FEA 209 544/121 A 13(32) © Company Internal Sony Ericsson Mobile Communications AB...
  • Page 14 Before proceeding Perform a flash upgrade and a setting reset • Visually inspect the microphone’s If clogged external port – Clean or replace Lower Inner Cover. 4/000 21-1/FEA 209 544/121 A 14(32) © Company Internal Sony Ericsson Mobile Communications AB...
  • Page 15 • Visually inspect the microphone’s If damaged sponge – Replace the sponge. • If the issue has not been resolved Send to an electrical repair location. 4/000 21-1/FEA 209 544/121 A 15(32) © Company Internal Sony Ericsson Mobile Communications AB...

  • Page 16: Key Problems

    • Visually inspect the Operator key If damaged – Replace the Operator Key If the issue has not been resolved Send to an electrical repair location 4/000 21-1/FEA 209 544/121 A 16(32) © Company Internal Sony Ericsson Mobile Communications AB...
  • Page 17 Inspect if the phone open and close If any problem: Try and replace properly components in corresponding order to trouble shoot the problem: 1. Replace the hinge 2. Replace Rotation Lock 4/000 21-1/FEA 209 544/121 A 17(32) © Company Internal Sony Ericsson Mobile Communications AB...
  • Page 18 Reference Image 3. Replace Upper Inner Cover 4. Replace Dummy Hinge • If the issue has not been resolved Handle the unit according to local directives. 4/000 21-1/FEA 209 544/121 A 18(32) © Company Internal Sony Ericsson Mobile Communications AB...

  • Page 19: Display Problems

    – Re-insert the LCD FPC into the connector • Visually inspect the ZIF Connector. If improperly connected – Re-insert the Flex Assy into the ZIF connector 4/000 21-1/FEA 209 544/121 A 19(32) © Company Internal Sony Ericsson Mobile Communications AB...
  • Page 20 Check the FPC and LCM module If damaged – Replace the main FPC or LCM • If the issue has not been resolved Send to an electrical repair location. 4/000 21-1/FEA 209 544/121 A 20(32) © Company Internal Sony Ericsson Mobile Communications AB...

  • Page 21: Illumination Problems

    If the issue has not been resolved Send to an electrical repair location. • Visually inspect the ZIF Connector. If improperly connected – Re-insert the Flex Assy into the ZIF connector 4/000 21-1/FEA 209 544/121 A 21(32) © Company Internal Sony Ericsson Mobile Communications AB...
  • Page 22 If the LED have burned or damaged component of FPC. – Replace the main FPC. • If the issue has not been resolved Send to an electrical repair location 4/000 21-1/FEA 209 544/121 A 22(32) © Company Internal Sony Ericsson Mobile Communications AB...

  • Page 23: Alert Problems

    If damaged – Replace main FPC • Visually inspect the vibrator If dirty, oxidized or damaged – Replace it Speaker Refer to “Speaker” section under “Audio Problem” 4/000 21-1/FEA 209 544/121 A 23(32) © Company Internal Sony Ericsson Mobile Communications AB...

  • Page 24: Sim Problems

    (Insert correct carrier’s SIM is being used correct SIM) • If the issue has not been resolved Send to an electrical repair location. 4/000 21-1/FEA 209 544/121 A 24(32) © Company Internal Sony Ericsson Mobile Communications AB...

  • Page 25: Charging/Capacity Problems

    • If damaged –Replace battery • Visually inspect the system connector If dirty or oxidized –Clean it • If damaged –Send to an electrical repair location 4/000 21-1/FEA 209 544/121 A 25(32) © Company Internal Sony Ericsson Mobile Communications AB...
  • Page 26 • Use new battery to check If damaged – Replace the battery. • If the problem still can’t be resolved Send it to an electrical repair. 4/000 21-1/FEA 209 544/121 A 26(32) © Company Internal Sony Ericsson Mobile Communications AB...

  • Page 27: Camera Problems

    FPC connector • If the socket is dirty or oxidized – Clean the socket • If Camera pads are dirty or oxidized – Clean the pads. 4/000 21-1/FEA 209 544/121 A 27(32) © Company Internal Sony Ericsson Mobile Communications AB...
  • Page 28 If the old Flex Assy is damaged – Replace the Flex Assy • If the issue has not been resolved Send to an electrical repair location. 4/000 21-1/FEA 209 544/121 A 28(32) © Company Internal Sony Ericsson Mobile Communications AB...

  • Page 29: Data Communication Problems

    If dirty or oxidized – Clean it • If damaged – Replace it • If the issue has not been resolved Send to an electrical repair location. 4/000 21-1/FEA 209 544/121 A 29(32) © Company Internal Sony Ericsson Mobile Communications AB...

  • Page 30: Hands-Free Problems

    If dirty or oxidized – Clean it • If damaged – Replace it • If the issue has not been resolved Handle the unit according to local directives. 4/000 21-1/FEA 209 544/121 A 30(32) © Company Internal Sony Ericsson Mobile Communications AB...

  • Page 31: Software Problems

    Note: Do a SW upgrade before sending the unit to a higher level. Do not scrap a phone that hasn’t been upgraded. If the failure still occurs, handle the unit according to the local directives. 4/000 21-1/FEA 209 544/121 A 31(32) © Company Internal Sony Ericsson Mobile Communications AB...

  • Page 32: Revision History

    Trouble Shooting Guide, Mechanical 16 Revision History Rev. Date Changes / Comments 2007-09-24 release 4/000 21-1/FEA 209 544/121 A 32(32) © Company Internal Sony Ericsson Mobile Communications AB...

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