Table of Contents
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Trouble Shooting Guide, Mechanical
Applicable for Z310
Contents
1
General ...............................................................................................................2
1.1
Service functions in the software ...........................................................2
1.2
Misuse and other no warranty issues ....................................................3
2
Appearance Problems.......................................................................................7
3
Network/Signal Problems .................................................................................8
4
On/Off Problems ................................................................................................9
5
Audio Problems ...............................................................................................11
6
Key/Flip Problems ...........................................................................................14
7
Display Problems ............................................................................................16
8
Illumination Problems .....................................................................................17
9
Alert Problems .................................................................................................19
10
SIM Problems...................................................................................................21
11
Charging/Capacity Problems .........................................................................22
12
Camera Problems ............................................................................................24
13
Data Communication Problems .....................................................................25
14
Hands-Free Problems .....................................................................................27
15
Software Problems ..........................................................................................28
16
Revision History ..............................................................................................29
4/000 21-1/FEA 209 544/125 B
©
Company Internal
Sony Ericsson Mobile Communications AB
Trouble Shooting Guide, Mechanical
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Summary of Contents for Sony Ericsson Z310
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Page 1: Table Of Contents
Illumination Problems ..................17 Alert Problems ....................19 SIM Problems....................21 Charging/Capacity Problems .................22 Camera Problems ....................24 Data Communication Problems ..............25 Hands-Free Problems ..................27 Software Problems ..................28 Revision History ....................29 4/000 21-1/FEA 209 544/125 B © Company Internal Sony Ericsson Mobile Communications AB... -
Page 2: General
Memory Stick Real time clock FM radio (You need a headset to test) Total call time NOTE: Different names may occur depending on language setting and customization. 4/000 21-1/FEA 209 544/125 B 2(29) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 3: Misuse And Other No Warranty Issues
Below are some examples of what is not covered by warranty. Front window broken LCD cracked due to Corrosion components Clear scratches Mark after drop due to misuse. drop. on the PCB. 4/000 21-1/FEA 209 544/125 B 3(29) © Company Internal Sony Ericsson Mobile Communications AB... - Page 4 Corrosion components on the SIM reader damaged by System connector damaged by PCB. PCB. liquid. liquid Components around system System connector pad(s) connector damaged by liquid damaged by liquid 4/000 21-1/FEA 209 544/125 B 4(29) © Company Internal Sony Ericsson Mobile Communications AB...
- Page 5 SIM reader, which is possible to see without disassemble the phone, and the LCM, Main and Sub LCD, which is possible to see when the U-Cover. Fig. 1.2.1 4/000 21-1/FEA 209 544/125 B 5(29) © Company Internal Sony Ericsson Mobile Communications AB...
- Page 6 Make a general visual inspection for misuse, corrosion or oxidation from liquid damage. No further action should be taken for a liquid damaged phone. Handle the unit according to local directives. 4/000 21-1/FEA 209 544/125 B 6(29) © Company Internal Sony Ericsson Mobile Communications AB...
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Page 7: Appearance Problems
Note: Misuse is not covered by warranty. Refer to chapter 1.2. • Visually inspect for improper gap Reassemble or replace damaged between seams parts as necessary. 4/000 21-1/FEA 209 544/125 B 7(29) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 8: Network/Signal Problems
• If damaged – Send it to electrical repair location. Visually inspect antenna connectors • If damage – Send the unit to an electrical repair location. 4/000 21-1/FEA 209 544/125 B 8(29) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 9: On/Off Problems
If dirty or oxidized – Clean it. Connector Note: Be careful not to damage the Connector pins. • If damaged – Send the unit to an electrical repair location. 4/000 21-1/FEA 209 544/125 B 9(29) © Company Internal Sony Ericsson Mobile Communications AB... - Page 10 • Visually inspect the Dome Foil If damaged – Replace it. If the issue has not been resolved • Handle the unit according to local directives. 4/000 21-1/FEA 209 544/125 B 10(29) © Company Internal Sony Ericsson Mobile Communications AB...
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Page 11: Audio Problems
If the issue has not been resolved ! • Replace the Microphone. If the issue has not been resolved ! • Handle the unit according to local directives 4/000 21-1/FEA 209 544/125 B 11(29) © Company Internal Sony Ericsson Mobile Communications AB... - Page 12 If the issue has not been resolved ! • Replace the Ear Speaker Assy. If the issue has not been resolved ! • Handle the unit according to local directives. 4/000 21-1/FEA 209 544/125 B 12(29) © Company Internal Sony Ericsson Mobile Communications AB...
- Page 13 Visually inspect the Loudspeaker • If damaged – Replace it. Box Assy If the issue has not been resolved • Handle it according to local directives 4/000 21-1/FEA 209 544/125 B 13(29) © Company Internal Sony Ericsson Mobile Communications AB...
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Page 14: Key/Flip Problems
If damaged - Replace keypad and/or Dome Foil the Domefoil • If the issue has not been resolved ! Handle the unit according to local directives. 4/000 21-1/FEA 209 544/125 B 14(29) © Company Internal Sony Ericsson Mobile Communications AB... - Page 15 If the flip does not open or close close properly properly – Replace the Hinge- mechanism. • If the issue has not been resolved ! Handle the unit according to local directives. 4/000 21-1/FEA 209 544/125 B 15(29) © Company Internal Sony Ericsson Mobile Communications AB...
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Page 16: Display Problems
If the issue has not been resolved ! • Replace the LCM, Main and Sub LCD. If the issue has not been resolved ! • Replace the Camera Flex Assembly. 4/000 21-1/FEA 209 544/125 B 16(29) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 17: Illumination Problems
Camera Flex Assembly Visually inspect whether the Camera • If improperly connected – Re- Flex Assembly is properly connected establish proper connection. to its connectors 4/000 21-1/FEA 209 544/125 B 17(29) © Company Internal Sony Ericsson Mobile Communications AB... - Page 18 If the issue has not been resolved ! Replace the LCM, Main and Sub LCD. If the issue has not been resolved ! • Replace the Camera Flex. 4/000 21-1/FEA 209 544/125 B 18(29) © Company Internal Sony Ericsson Mobile Communications AB...
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Page 19: Alert Problems
Camera Flex Assembly • If damaged – Replace the Camera Flex Assembly. • Visually inspect the Vibrator If dirty or oxidized or damaged – Replace it. 4/000 21-1/FEA 209 544/125 B 19(29) © Company Internal Sony Ericsson Mobile Communications AB... - Page 20 • Visually inspect the Loudspeaker If damaged – Replace it. Box Assy • If the issue has not been resolved Handle it according to local directives 4/000 21-1/FEA 209 544/125 B 20(29) © Company Internal Sony Ericsson Mobile Communications AB...
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Page 21: Sim Problems
Go to the service menu, service info and SIM lock to see the status of the SIM lock If the issue has not been resolved • Handle it according to local directives 4/000 21-1/FEA 209 544/125 B 21(29) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 22: Charging/Capacity Problems
If damaged – Send the unit to an electrical repair location. • Visually inspect the System If dirty – Clean it. Connector • If damaged – Replace it. 4/000 21-1/FEA 209 544/125 B 22(29) © Company Internal Sony Ericsson Mobile Communications AB... - Page 23 If the issue has not been resolved ! Replace the Battery If the issue has not been resolved ! • Handle the unit according to local directives. 4/000 21-1/FEA 209 544/125 B 23(29) © Company Internal Sony Ericsson Mobile Communications AB...
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Page 24: Camera Problems
If scratched or damaged – Replace the Camera Flex Assembly. If the issue has not been resolved ! • Handle the unit according to local directives. 4/000 21-1/FEA 209 544/125 B 24(29) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 25: Data Communication Problems
• If damaged – Replace it. If the issue has not been resolved ! • Handle the unit according to local directives. 4/000 21-1/FEA 209 544/125 B 25(29) © Company Internal Sony Ericsson Mobile Communications AB... - Page 26 Perform an update content refresh. through the Visually inspect the System • If dirty – Clean it. System Connector Connector • If damaged – Replace it. 4/000 21-1/FEA 209 544/125 B 26(29) © Company Internal Sony Ericsson Mobile Communications AB...
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Page 27: Hands-Free Problems
If dirty – Clean it. Hands-Free Connector • If damaged – Replace it. device If the issue has not been resolved ! • Handle the unit according to local directives. 4/000 21-1/FEA 209 544/125 B 27(29) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 28: Software Problems
Note: Do a SW upgrade before sending the unit to a higher level. Do not scrap a phone that hasn’t been upgraded. If the failure still occurs, handle the unit according to the local directives. 4/000 21-1/FEA 209 544/125 B 28(29) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 29: Revision History
Trouble Shooting Guide, Mechanical 16 Revision History Rev. Date Changes / Comments 2007-02-14 First release 2007-03-28 Chapter 11 Charging/Capacity Problems updated 4/000 21-1/FEA 209 544/125 B 29(29) © Company Internal Sony Ericsson Mobile Communications AB...