Appendix B: Troubleshooting - Dynamic CCTV EZ960 Osd Setup Manual

User's Manual

Appendix B: Troubleshooting

The followings are some common situations when users are having difficulty with CMS
server.
1. CMS server does not work properly. How can it be recovered or where can I ask for
help?
Please try the following ways to recover it first.
A. Please check if the computer meets the system requirement.
B. If CMS automatically closes when it's starting up or connecting to sites, please
send the files stored in \CMS\Setting\ under improper operation condition.
Afterwards, re-install CMS and check to install Default Setting during installation.
Remember not to import old setting files. This will tell whether if the old setting
data are corrupted.
C. If CMS cannot successfully connect to sites, check the followings.
Confirm IP, port, username, and password of the site. Users can connect to

the site via IE browser to verify the site exists and is connectable.
Close firewall and virus scan software and try to connect again. If the problem

is due to firewall or virus scan software, please change their settings.
If the connection still failed, please send the IP address to our engineer.

NOTE: When users need to ask for the engineer's help, please send a copy of
the files stored in \CMS\Log\ as well.
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