Lathem CT SERIES User Manual page 29

Why can't I open the Enroll
screen on a CT72? I tap Enroll
and get a sound but the
screen doesn't open?
Why does the clock show
"Punch Accepted" instead of
Punch In or Out when an
employee punches?
Do I need to routinely clean the
fingerprint sensor on the CT72
clock?
The finger sensor of my CT72
clock has a scratch. Does this
affect the operation?
The clock lost the connection to
the internet. The clock must
have an active connection to
the internet to enroll employee
fingers. Check to see if the
cloud icon is displaying at
the top of the screen.
The clock lost the connection to
the internet so it displays Punch
Accepted. The clock must have
a connection to the internet to
determine if a punch is In or
Out. Check to see if the cloud
icon is displaying at the top
of the screen.
The reader window may need
cleaning from time to time. It
will pick up dirt and salts from
fingers. To clean the reader,
apply the sticky side of a piece
of cellophane tape on the
window and peel it away. If
necessary, gently wipe the
window with a cloth (not paper)
dampened with a mild
ammonia-based glass cleaner
to remove any milky haze.
DO NOT:
-Clean the sensor window with
paper
-Pour glass cleaner directly on
the sensor window
-Use alcohol-based cleaners
-Submerge the sensor in liquid
Scratches, pokes or other
physical damage to the sensor
window coating can affect its
ability to read fingers. Such
damage cannot be repaired.
Please contact the PayClock
Online help desk at (800) 224-
1877 for assistance.
Troubleshooting the CT Series  23