Before Requesting Service - Philips DVD170AT User Manual

BEFORE REQUESTING SERVICE

If the DVD-Video player appears to malfunction, first consult
this checklist. Something simple may have been overlooked.
Do not attempt to repair the system yourself under any cir-
cumstances; this will invalidate the warranty.
Look for the specific symptom(s). Then perform only the meas-
ures indicated in order to remedy the specific symptom(s).
SYMPTOM
• Remedy
NO POWER................................................................................
• Make sure the on/off button on the front of
the player is set to ON.
• Make sure both ends of the power cord are
properly connected.
• Make sure there is power at the AC outlet
by plugging in another appliance.
NO PICTURE..............................................................................
• Make sure the TV is switched on.
• Select the same channel and source on the
TV as on the player.
• Check the video connection.
DISTORTED PICTURE..............................................................
• Check the disc for fingerprints and clean it
with a soft cloth, wiping from the center to
the edge.
• Sometimes a small amount of picture
distortion may occur. This is not a
malfunction.
COMPLETELY DISTORTED PICTURE WITH PLAYER MENU
• NTSC/PAL switch in the wrong position.
NO COLOR IN THE PICTURE WITH PLAYER MENU ..........
• NTSC/PAL switch in the wrong position.
DISC WILL NOT PLAY ............................................................
• Make sure the disc label is facing upward.
• Clean the disc.
• Check if the disc is defective by trying
another disc.
NO SOUND................................................................................
• Check audio connections.
• If using a HiFi amplifier, try another sound
source.
DISTORTED SOUND FROM HIFI AMPLIFIER ......................
• Make sure the player's audio L/R output is
not connected to the amplifier's phono
input.
BEFORE REQUESTING SERVICE
NO RETURN TO START-UP SCREEN WHEN DISC IS
REMOVED..................................................................................
• Reset by switching the player off and then
on again.
• Check to see if the program indicates that
another disc should be loaded.
THE PLAYER DOES NOT RESPOND TO THE REMOTE
CONTROL ..................................................................................
• Aim the remote control directly at the sen-
sor on the front of the player.
• Move any objects that could obstruct with
the signal path.
• Inspect or replace the batteries.
DISTORTED OR BLACK AND WHITE PICTURE WITH DVD
OR VIDEO CD DISC ..................................................................
• The disc format is not compatible with the
type of TV set being used (NTSC/PAL).
NO AUDIO AT DIGITAL OUTPUT ..........................................
• Check the digital connections.
• Check the settings menu to make sure that
the digital output is set to ON.
• Check to make sure that the audio format
of the selected audio language matches
your receiver capabilities.
KEYS DO NOT WORK ..............................................................
• Reset by switching the player off, then on
again.
CLEANING DISCS
Some problems can occur when the
disc inside the player is dirty. To
avoid such problems, clean your
discs regularly with a soft cloth.
Always wipe a disc from the center
towards the edge.
CAUTION
Do not use solvents such as
benzene, thinner, commercial-
ly-available cleaners, or anti-
static spray intended for analo-
gue discs.
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