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Does Beko offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer may at its sole
discretion, replace your product with a new product instead of carrying out
a repair. Where a replacement is offered, this would normally be an identical
model but when this is not possible, a model of similar specification will be
provided. The Manufacturer will cover the costs and arrange for the delivery
of the new product and for the return of the old product. Any costs related to
disconnecting the faulty product and installing the replacement product will
not be borne by the Manufacturer unless previously agreed to in writing. The
original guarantee will continue to apply to the replacement product; the new
product will not come with a new guarantee.
When will the repair take place?
Our Engineers work Monday to Friday 9.00am to 5.00pm. Appointments
outside these hours may be possible at the sole discretion of the Manufacturer
but cannot be guaranteed. Whilst our Engineers will endeavour to minimize
inconvenience and to meet requests for specific timed appointments, this
cannot be guaranteed. We will not be liable for delays or if it is unable to carry
out a repair because a convenient appointment cannot be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that your product is
covered by this guarantee with a proof of purchase. The Manufacturer reserves
the right to charge for the reasonable cost of any service call if:
• You cannot provide evidence that your product is covered by this guarantee.
• Where a service call has been made and the engineer finds that there is no fault
with your product.
• That your product has not been installed or operated in accordance with the
User Instructions Booklet.
• That the fault was caused by something other than faulty materials, defective
components or manufacturing defects.
• For missed appointments.
Payment of these costs are due immediately upon the Engineer providing
you with an invoice. The Manufacturer reserves the right to terminate the
guarantee if you fail to pay the costs for the service call in a timely manner.
If you are a resident of the United Kingdom, this guarantee will be governed
by English law and subject to the English Courts, save where you live in another
part of the United Kingdom, in which case the law and courts of that location
will apply.
If you are resident in the Republic of Ireland, this guarantee will be governed by
Irish law and the Irish courts will have jurisdiction.
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