Canon G4000 series Online Manual page 476

If a different size of paper from that specified by Page size is loaded for printing faxes, the received faxes will not
be printed and will be stored in the printer's memory (Memory Reception). Load the same size of paper as that
specified by Page size, then press the OK button on the printer.
Is paper loaded?
Check5
If paper is not loaded, received faxes will be stored in the printer's memory without being printed (Memory
Reception). Load paper, and then press the OK button.
Is printer set to appropriate receive mode?
Check6
Check the receive mode setting and change it to a mode suited to your connection if necessary.
Setting Receive Mode
Is FAX RX reject set to ON?
Check7
Select OFF for FAX RX reject in Security control under Fax settings.
For details, refer to Rejecting Fax Reception.
Are there setting items set Reject in Caller rejection?
Check8
If you select Reject for any setting items in Caller rejection in Security control under Fax settings, the printer
rejects calls for setting item selected Reject.
For details, refer to Using Caller ID Service to Reject Calls.
Is the printer's memory full?
Check9
If unprinted received faxes stored in the printer's memory, print them and then delete from the printer's memory.
Then contact the sender and have the sender resend the faxes.
Document Stored in Printer's Memory
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