Ford 2017 FOCUS ELECTRIC Owner's Manual page 304

Issue
The system
says "Phone-
book down-
loaded" but my Limitations on your cell
SYNC 3 phone- phone's capability.
book is empty or
is missing
contacts.
This is a cell phone-
dependent feature.
I am having
trouble
connecting my
Possible cell phone
cell phone to
malfunction.
SYNC 3.
This is a cell phone-
dependent feature.
Possible cell phone
malfunction.
iPhone
Text messaging
is not working
on SYNC 3.
Focus Electric (CDH) Battery Electric Vehicle (BEV), Canada/United States of America, HM5J 19A321 DA enUSA, Edition date: 201608, First Printing
SYNC
Cell phone issues
Possible cause
301
3
Possible solution
Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
If the missing contacts are stored on your
SIM card, move them to your cell phone's
memory.
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Check your cell phone's compatibility.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Try deleting your device from SYNC 3 and
deleting SYNC from your device, then trying
again.
Always check the security and auto accept
prompt settings relative to the SYNC 3
Bluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch the auto download setting off.
Check your cell phone's compatibility.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
• Go to your cell phone's Settings.
• Go to the Bluetooth Menu.
• Press the blue circle to the right of the
device named with your vehicle make
and model to enter the next menu.
• Turn Show Notifications on.
• Disconnect then reconnect your iPhone
from the SYNC 3 system to activate this
settings update.