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HP Integrity RX4640 Operation Manual

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Download this manual See also: Service Manual, Operation & Maintenance Manual
hp Integrity rx4640
Operations Guide
Regulatory Model Number: RSVLA-0201
Version 1.0
Manufacturing Part Number: rx4640_op
April 2004
U.S.A.
© Copyright 2003-2004 Hewlett-Packard Development Company, L.P..

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Summary of Contents for HP Integrity RX4640

  • Page 1 Integrity rx4640 Operations Guide Regulatory Model Number: RSVLA-0201 Version 1.0 Manufacturing Part Number: rx4640_op April 2004 U.S.A. © Copyright 2003-2004 Hewlett-Packard Development Company, L.P..

  • Page 2: Legal Notices

    Adobe and Acrobat are trademarks of Adobe Systems Incorporated. HP-UX Release 10.20 and later and HP-UX Release 11.00 and later (in both 32 and 64-bit configurations) on all HP 9000 computers are Open Group UNIX 95 branded products. Intel and Itanium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

  • Page 3: Table Of Contents

    HP Encourages Your Comments ........
  • Page 4 Contents Using the SCSI Setup Utility............49 Management Processor .
  • Page 5 Contents 5. Troubleshooting Troubleshooting Tips ..............69 Troubleshooting Methodology .
  • Page 6 Contents...
  • Page 7 Figures Figure 2-1. Front View with Bezel ........... 14 Figure 2-2.
  • Page 8 Figures...

  • Page 9: About This Document

    About This Document This document describes how to operate and maintain your hp Integrity rx4640 Server, Regulatory Model Number: RSVLA-0201. The document printing date and part number indicate the document’s current edition. The printing date will change when a new edition is printed. Minor changes may be made at reprint without changing the printing date.

  • Page 10: Related Documents

    Related Documents Related Documents The HP Server Documentation CD-ROM has been provided with the server. It contains a documentation set for the server, including localized versions of key documents. Included on the CD-ROM are the Site Preparation and Operations guides, which contain in-depth troubleshooting and installation information.
  • Page 11 About This Document Where to Get Help • The product number of your server. This can be found on the identification label, which is found at the front of the unit (typically A6837B A6838B, and so on). • The serial number of your server. This can be found on the identification label. Step 3.
  • Page 12 About This Document Where to Get Help Chapter 1...

  • Page 13: Controls, Ports, And Indicators

    Introduction This chapter describes the controls, ports, and indicators found on the front panel, rear panel, and internal locations of the hp Integrity rx4640 Server. The hp Integrity rx4640 Server comes in either rack mount or pedestal configurations. Chapter 2...

  • Page 14: Front Panel

    Controls, Ports, and Indicators Front Panel Front Panel The front panel of the hp Integrity rx4640 Server provide the controls and indicators commonly used for operation. Figure 2-1 Front View with Bezel Control Panel Figure 2-2 Accessing the Control Panel...

  • Page 15: Figure 2-3 Control Panel

    Controls, Ports, and Indicators Front Panel Figure 2-3 Control Panel System LED Power LED Power Button Disk LED TOC/NMI Button Thermal LED Locator Button/LED Table 2-1 Control Panel LED Definitions LED/ State Flash Rate Color Description Button System Running Steady Green Green: System normal—OS up and running System...

  • Page 16: Switch/Button And Front Control Panel Led Definitions

    Button/Switch Description Power Button The power switch turns the HP Server power on or off. If sleep states are available, it also transitions between power-on and sleep states. Sleep states are NOS dependent and only available if your NOS supports power management based on the ACPI (Advanced Configuration and Power Interface) standard.

  • Page 17: Dvd-Rom/Dvd-R/Dvd-Rw Drives

    Green Drive/Slot normal (drive present). Blank Pass through mode. DVD–ROM/DVD-R/DVD-RW Drives The HP Server is delivered with one DVD-ROM drive (DVD-R and DVD-RW optional). Each of these devices has one activity LED. Figure 2-5 DVD–ROM Drive Eject Button Activity LED...

  • Page 18: Figure 2-6. Quickfind Diagnostic Panel

    Accessing the QuickFind Diagnostic Panel You can access the QuickFind diagnostic panel by removing the top cover (refer to the hp Integrity rx4640 Installation Guide). You can use the QuickFind diagnostic panel as an aid in troubleshooting. For a complete description of QuickFind diagnostic LED states, see the hp Integrity rx4640 Installation Guide.
  • Page 19 Controls, Ports, and Indicators Additional Controls and Indicators Table 2-5 QuickFind Diagnostic Panel LEDs (Continued) Item LED 0 LED 1 LED 2 LED 3 Details Subsystem Memory I/O board A soldered voltage regulator has board board failed—the specified board must be replaced.

  • Page 20: Figure 2-7. I/O Baseboard Leds, Buttons, And Sensors

    Controls, Ports, and Indicators Additional Controls and Indicators I/O Baseboard LED Indicators Various LEDs, sensors, reset, and attention buttons are found on the I/O baseboard. Figure 2-7 LEDs, Buttons, and Sensors Baseboard Battery 3.3VSB Power Reset Button 12V VRM LED PCI Attention PCI Attention Button (Doorbell)

  • Page 21: Rear Panel

    Button Rear Panel The HP Server rear panel includes communication ports, I/O ports, AC power connectors, two power supply bays, attention LED indicators for the hot-plug PCI boards, and the locator LED/button. LEDs located on the rear panel of the HP Server signal the operational status of: •...

  • Page 22: Figure 2-8 Rack Mount And Pedestal Rear View

    Controls, Ports, and Indicators Rear Panel • PCI slots 3-8 Figure 2-8 Rack Mount and Pedestal Rear View Gigabit Ethernet LAN LEDs MP LAN LEDs 6 PCI Attention LEDs Locator Button/LED Chapter 2...

  • Page 23: Power Supply Status Leds

    Controls, Ports, and Indicators Rear Panel Power Supply Status LEDs Each 200-240 VAC power supply unit has three status LEDs located on the power supply rear side. Consolidated status of all power supplies is reported by the front control panel by the power status LED. Figure 2-9 Power Supply Status LED Predict Fail...

  • Page 24: Management Processor Lan Leds

    Controls, Ports, and Indicators Rear Panel Management Processor LAN LEDs The internal management processor (MP) LAN uses an RJ-45 type connector. This connector has two LEDs (LAN link and LAN activity) that signal status and activity. Figure 2-10 MP LAN LEDs 10M Link/Activity, Amber LED 100M Link/Activity, Green LED USB Ports...

  • Page 25: Gigabit Ethernet Card Lan Leds

    Controls, Ports, and Indicators Rear Panel Gigabit Ethernet Card LAN LEDs (Core I/O) The 2-Port core I/O Gigabit Ethernet card uses an RJ-45 LAN connector. This connector has 4 LEDs (3 LAN link and 1 LAN activity) that signal link speed and activity. Figure 2-11 Core I/O LAN Port LEDs RJ-45 Connector...
  • Page 26 Controls, Ports, and Indicators Rear Panel Chapter 2...

  • Page 27: External Connectors

    External Connectors Connector Pinouts The following ports and connectors are found on the rear panel of the hp Integrity rx4640 Server. The SCSI Host Bus Adapter card in slot 1 and the Gigabit Ethernet card in slot 2 are factory installed.

  • Page 28: Vga Port

    External Connectors Connector Pinouts Table 3-1 USB Pinouts (Continued) Pin Number Signal Description Ground VGA Port Figure 3-3 Video Port Connector Table 3-2 Video Connector Pinouts Pin Number Signal Description Pin Number Signal Description +5VDC Green Sync return (ground) Blue Not used Not used Monitor ID bit 1...

  • Page 29: Serial Ports

    External Connectors Connector Pinouts Serial Ports Figure 3-4 Serial Port Connector Table 3-3 Serial Port Pinouts Pin Number Signal Description Data carrier detect Receive data Transmit data Data Term ready Ground Data set ready Request to send Clear to send Ring indicator Management Processor LAN Port Figure 3-5...

  • Page 30: Additional Ports On Accessory Boards

    External Connectors Connector Pinouts Table 3-4 Management Processor LAN Port Pinouts (Continued) Pin Number Signal Description Not used Not used Not used Not used Additional Ports on Accessory Boards Gigabit Ethernet (LAN) Port Figure 3-6 LAN Port Table 3-5 LAN Port Pinouts Pin Number Signal Description Not used...

  • Page 31: Figure 3-7 Scsi Port, Ultra 3, 68-Pin

    External Connectors Connector Pinouts SCSI Port, Ultra 3, 68-Pin Two Ultra 3, 68-pin SCSI connectors are located on the host bus adapter (HBA) located in PCI slot 1. The upper connector supports SCSI channel A and the lower connector supports SCSI channel B. Figure 3-7 SCSI Port, Ultra 3, 68-Pin Table 3-6...
  • Page 32 External Connectors Connector Pinouts Table 3-6 SCSI Port Pinouts (Continued) Pin Number Signal Description Pin Number Signal Description S21 (+ATN) S55 (-ATN) S23 (+BSY) S57 (-BSY) S24 (+ACK) S58 (-ACK) S25 (+RST) S59 (-RST) S26 (+MSG) S60 (-MSG) S27 (+SEL) S61 (-SEL) S28 (+C/D) S62 (-C/D)

  • Page 33: Utilities

    NOTE EFI and Pre-OS System Environment (POSSE) are similar. EFI is an Intel specification, whereas POSSE is the HP implementation that aids HP support. EFI consolidates boot utilities found in PA-RISC based systems, such as the Boot Console Handler (BCH), and platform firmware into a single platform firmware.

  • Page 34: Efi Commands

    Exit—Returns control to the EFI boot manager main menu. This displays the active boot devices, including a possible integrated shell (if the implementation is so constructed). EFI Commands Table 4-1 lists EFI commands for the hp Integrity rx4640 Server. The equivalent BCH commands found in PA-RISC based systems are also listed. Table 4-1...
  • Page 35 Utilities Extensible Firmware Interface (EFI) Boot Manager Table 4-1 EFI Commands (Continued) EFI Shell Command BCH Command Parameters Definition Command Equivalent reset RESET Reset the system (to allow reconfiguration of complex exit (at EFI shell) MAin Return to the main menu MAin EFI boot manager PAth...
  • Page 36 Utilities Extensible Firmware Interface (EFI) Boot Manager Table 4-1 EFI Commands (Continued) EFI Shell Command BCH Command Parameters Definition Command Equivalent info cpu CAche Display cache information info chiprev ChipRevisions Display revision number of major VLSI MP command <df> Display FRU information info fw FwrVersion Display firmware version...

  • Page 37: Efi/Posse Commands

    NOTE EFI and Pre-OS System Environment (POSSE) are similar. EFI is an Intel specification, whereas POSSE is the HP implementation that aids HP support. help Provides information on the EFI shell commands. It also has an additional feature to aid those familiar with the BCH menus to adjust to their equivalent functions in EFI.

  • Page 38: Help Configuration Command

    Utilities EFI/POSSE Commands scripts -- EFI shell-script commandsType "help" followed by a class name for a list of commands in that class Type "help" followed by command name for full documentation Example 4-2 help configuration Command Shell> help configuration Configuration commands: cpuconfig -- Deconfigure or reconfigure cpus date...

  • Page 39: Baud

    Utilities EFI/POSSE Commands baud Sets the baud rate and communication settings for a UART. Syntax baud <index> <baudrate> Parameters <index> 0 through the total number of UARTS minus one <baudrate> baud rate. Operation This command is used to change the speed for a UART in the system. This command works for all UARTs visible to EFI/POSSE.

  • Page 40: Cpuconfig

    Utilities EFI/POSSE Commands io_hw Enable/disable EFI driver Core I/O tests. mem_init Enable/disable memory initialization. mem_test Enable/disable full destructive memory tests. Example 4-5 boottest Command Shell> boottest BOOTTEST Settings Default Variable Selftest Setting ------------- ------------------------- booting_valid On (OS speedy boot aware) early_cpu Run this test late_cpu...

  • Page 41: Default

    Utilities EFI/POSSE Commands Slot CPUs Speed Size Size (hex.) State ------- --------- ---- ----- ------ ---- ---------- 1 GHz 3 MB None 1F/00 Active 1 GHz 3 MB None 1F/00 Active 1 GHz 3 MB None 1F/00 Active 1 GHz 3 MB None 1F/00...

  • Page 42: Info

    Utilities EFI/POSSE Commands Operation If a user enters no parameters, the usage is displayed. Otherwise, the specified error log is displayed. Adding -n to the clear parameter disables the confirmation prompt. (The errdump command can also be accessed via the System Configuration menu.) info Allows the user to display most system information.
  • Page 43 Utilities EFI/POSSE Commands ---- ---- ---- ---- ---- ---- ---- ---- Active Memory : 1024 MB Installed Memory : 1024 MB I/O INFORMATION BOOTABLE DEVICES Order Media Type Path ---- ---------- -------------------------------------------------------------------------------- HARDDRIVE Acpi(HWP0002,0)/Pci(2|0)/Scsi(Puno,Luno)/HD(Part1,Sig3D1F1 86A-846F-11D1-FB49BB94A768) HARDDRIVE Acpi(HWP0002,0)/Pci(2|0)/Scsi(Pun2,Luno)/HD(Part1,Sig965900000 CDROM Acpi(HWP0002,0)/Pci(2|1)/Scsi(Pun4,Luno)/CDROM(Entry0) HARDDRIVE Acpi(HWP0002,100)/Pci(1|0)/Pci(1|1)Scsi(Pun2,Luno)/HD(Part2,SigA45AC380-2588 -11D6-B48C-806D6172696F) HARDDRIVE...
  • Page 44 Utilities EFI/POSSE Commands PAL_B Revision : 7.41 SAL Spec Revision : 7.31 SAL_A Revision : 7.41 SAL_B Revision : 7.31 EFI Spec Revision : 7.41 EFI INTEL Drop Revision : 7.31 EFI Build Revision : 7.41 POSSE Revision : 7.31 ACPI Revision : 7.41 BMC Revision...

  • Page 45: Info Io Command

    Utilities EFI/POSSE Commands ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- Extender 1: --- DIMM A ----- ---- DIMM B ----- ----DIMM C ----- ---- DIMM D ----- DIMM Current DIMM Current DIMM Current DIMM...

  • Page 46: Lanaddress

    Utilities EFI/POSSE Commands OS is not speedy boot aware. Selftest Setting ---------- -------------- early_cpu Skip this test late_cpu Run this test platform Run this test chipset Run this test io_hw Run this test mem_init Run this test mem_test Run this test LAN AddressInformation: LAN Address Path...

  • Page 47: Pdt

    Utilities EFI/POSSE Commands Example 4-15 monarch Command Shell> monarch Current Preferred Monarch Monarch Possible Warnings ------- --------- ----------------- To view monarch: fs0 :\ monarch | Processor -----------------+----------- current status next boot status | To set the monarch processor to 1: fs0 :\ monarch 1 | Processor -----------------+----------- current status...

  • Page 48: Sysmode

    Utilities EFI/POSSE Commands Number of total entries in PDT: Number of used entries in PDT: Number of free entries in PDT: Number of single-bit entries in PDT: Number of multi-bit entries in PDT: Address of first multi-bit error: 0x0000000000000000 sysmode Display or modify the system mode.

  • Page 49: Specifying Scsi Parameters

    Step 1. At the EFI shell prompt, type this command to map the parameters for all PCI cards installed in the system: info io A list of all the devices that are installed in the hp Integrity rx4640 Server and managed by EFI drivers is displayed. The output may look like this: Vendor...
  • Page 50 Utilities Specifying SCSI Parameters • Fnc #—identifies the channel of the device (00 for channel A, 01 for channel B, and so on). In this example, because the SCSI board has two channels, one channel is 00 and the other is 01. •...
  • Page 51 Utilities Specifying SCSI Parameters Ctrl[95] LSI Logic Ultra160 SCSI Controller Ctrl[0A] Acpi(HWP0002,700) Ctrl[96] Acpi(HWP0002,700)/Pci(1|0) Ctrl[97] Acpi(HWP0002,700)/Pci(1|1) Ctrl[98] Acpi(HWP0002,700)/Pci(2|0) In the above example, this SCSI board’s information is shown in bold, for highlighting purposes. You can tell the information is for this SCSI board because the path on the first line—Acpi(HWP0002,200)—...
  • Page 52 Utilities Specifying SCSI Parameters where • drvr_handle is the handle of the driver that controls the channel whose SCSI ID you want to display or change • cntrl_handle is the handle of the controller for the channel whose SCSI ID you want to display or change So, continuing the example for channel A of this SCSI board, you would type: drvcfg -s 35 82...
  • Page 53 Utilities Specifying SCSI Parameters CAUTION Do not change the value for any of these fields on the “Device Properties” screen: • Scan Id • Scan LUNs > 0 • Disconnect • SCSI Timeout • Queue Tags • Format • Verify Changing any of these fields can cause unpredictable results.
  • Page 54 Utilities Specifying SCSI Parameters Step 13. Select the option for exiting the utility. Step 14. When you are prompted to, press to stop this SCSI board; you are now back at the EFI shell Enter prompt. Step 15. At the EFI shell prompt, type this command: reset The system starts to reboot.

  • Page 55: Management Processor

    Utilities Management Processor Management Processor The management processor is an independent support system for the server. It provides a way for you to connect to a server and perform administration or monitoring tasks for the server hardware. The management processor controls power, reset, Transfer of Control (TOC) capabilities, provides console access, displays and records system events, and can display detailed information about the various internal subsystems.

  • Page 56: Management Processor Command Interface

    Utilities Management Processor Command Interface Management Processor Command Interface Use the management processor menus and commands as needed. The login screen, which includes the Main Menu, is shown below. Main Menu commands (CO, VFP, CM, CL, CSP, SE, SL, HE, and X) can be entered after the MP prompt.

  • Page 57: Management Processor Commands

    Utilities Management Processor Command Interface Management Processor Commands Table 4-3 Management Processor Commands and Descriptions Command Description Reset BMC passwords Configure asynch/serial ports Certificate generator View console log Select command mode Ctrl+B Return to MP main menu Select console mode Connect to service processor DATE Date display...

  • Page 58: Reset Bmc Passwords

    TRANSMIT CONFIGURATION STRINGS: Disable this setting whenever the modem being used is not compatible with the supported modem (MT5634ZBA). IMPORTANT Do not mix HP and vt100 terminal types at the same time. Set up the remote serial port parameters as follows: •...

  • Page 59: Certificate Generate

    Example 4-19 HP-UX Applications that care about the terminal type (install, SAM, vi, and so on) running on HP-UX use three methods to determine the terminal type: 1. The application takes the terminal information from the OS. This value is set in the CA command and takes effect for all MP ports.

  • Page 60: Connect To Service Processor

    2. In the DC command choose “Reset Security Configuration”. 3. Forgotten passwords can be reset by pressing the reset button on the back panel of your HP Server. See Figure 2-7 on page 20. After the MP reboots, the local console terminal displays a message for five seconds.

  • Page 61: Front Panel Process

    Utilities Management Processor Command Interface Front Panel Process FP: Turn off front panel fault or attention LEDs This command allows the user to control the state of front panel fault and attention LEDs, individually or together. MP Firmware Update FW: Activates MP firmware upgrade mode This command is available from either the LAN or local serial port.

  • Page 62: Lan Status

    Utilities Management Processor Command Interface • MP IP Address • MP Host Name • Subnet Mask • Gateway Address • Web Console port number • Link State The MP Host Name set in this command is displayed at the MP command interface prompt. Typically the DNS name for the LAN IP is entered.

  • Page 63: Configure Paging

    The MP regularly checks the activity of the session, closes the connection with the system, and, if the timeout period has elapsed, returns the port to mirroring. The timeout period is set with the IT command. On HP-UX, the SE command works on the local and remote ports.

  • Page 64: Display Logs

    Management Processor Command Interface In HP-UX, use the System Administration Manager (SAM) to add modem device files for the session UARTS. The modem type, CCITT or Bell must agree with the remote port settings for the remote session port and always be Bell mode for the local session port.

  • Page 65: Security Options

    Utilities Management Processor Command Interface Table 4-4 Alert Levels (Continued) Severity Definition Critical Fatal Security Options SO: Configure security options and access control (users, passwords, and so on) This command modifies the security parameters of the MP, which include login timeouts and allowed password faults.

  • Page 66: Virtual Front Panel

    Utilities Management Processor Command Interface Virtual Front Panel VFP: Display Virtual Front Panel When invoked, this command displays a current summary of system status, including the state of front panel LEDs. There are two ways that the live display of events can be started: 1.
  • Page 67 Utilities Management Processor Command Interface ==== MP Help: Main Menu ============================================(Administrator)=== Hardware Revision a1 Firmware Revision E.02.20 May 30 2003,15:18:47 MP Help System Use Ctrl-B to exit MP command interface and return to the main MP menu: Enter a command at the help prompt: OVerview : Launch the help overview LIst...
  • Page 68 Utilities Management Processor Command Interface Chapter 4...

  • Page 69: Troubleshooting

    Otherwise, damage to system components may result due to improper cooling airflow. However, you can safely remove a cover while the HP Server is running to remove and replace PCI hot-plug boards. For any other service activity requiring access to the system board or power distribution board, power-down the HP Server and observe all safety precautions.
  • Page 70 Troubleshooting Troubleshooting Tips Step 3. At this point you will have a good idea about which area of the system requires further analysis. For example, if the symptom was “system will not power-up” then the initial troubleshooting procedure may have indicated a problem with the DC power supply not coming up after the power switch was turned on.

  • Page 71: Possible Problems

    This section contains example HP Server problems and their possible solutions. The system will not power-up. Step 1. Review the installation procedures for the server. See the hp Integrity rx4640 Installation Guide. Step 2. Check all power connection cables. Step 3. Verify that 200-240 VAC power is available at the AC power receptacle. Check the receptacle output with another device.

  • Page 72: The System Has Intermittent Failures

    Troubleshooting Possible Problems Step 9. Verify that the DIMMs are fully seated. When the DIMM is fully seated in the mating connector, the retaining latches are closed (they should be flush with the front of the DIMM). If the latches are not closed, reseat the DIMM fully by engaging the retaining latches and closing them fully.

  • Page 73: Power Goes Off On The Server And Does Not Come Back On

    Troubleshooting Possible Problems Step 5. Make sure that all boards are installed properly and the processors are installed in the correct slot. They must be seated firmly in their slots and any cables must be connected firmly. Step 6. If the server stopped working after you installed a new board, remove the board and turn on the server.

  • Page 74: Troubleshooting Using Led Indicators

    Troubleshooting Using LED Indicators Troubleshooting Using LED Indicators Your hp Integrity rx4640 Server has LED indicators located on the front control panel and an internal QuickFind diagnostic panel that you can use to determine what repair action is required. For descriptions of all LEDs on your hp Integrity rx4640 Server see the hp Integrity rx4640 Operations Guide on the documentation CD included with your system.
  • Page 75 Troubleshooting Troubleshooting Using LED Indicators Table 5-1 Front Control Panel LED Definitions (Continued) LED/ State Flash Rate Color Description Button Disk LED Flashing at Green Flashing green: disk activity rate of disk activity Thermal Steady Green Green: thermal OK Thermal Warning Flashing at Yellow...

  • Page 76: Quickfind Diagnostic Panel Leds

    Troubleshooting Troubleshooting Using LED Indicators QuickFind Diagnostic Panel LEDs The QuickFind diagnostic panel is located under the top cover and is attached to the top of the power supply cage. The following definitions describe the status of the various LEDs and what is wrong with the indicated component.

  • Page 77: Figure 5-2. Quickfind Diagnostic Label

    Troubleshooting Troubleshooting Using LED Indicators Table 5-2 QuickFind Diagnostic Panel LED Definitions (Continued) Item LED 0 LED 1 LED 2 LED3 Details System The internal temperature of the server has Temp exceeded the warning or critical level. Check Event An event has occurred that requires attention.

  • Page 78: I/O Baseboard Led Indicators

    Troubleshooting Troubleshooting Using LED Indicators I/O Baseboard LED Indicators Various LEDs, sensors, and reset or attention buttons are found on the I/O baseboard. Figure 5-3 I/O Baseboard LEDs, Buttons and Sensors Battery 3.3VSB Power Reset Button 12V VRM LED PCI Attention LED 6X PCI Attention Button (Doorbell)

  • Page 79: Troubleshooting Using Online Support Tools

    Press Resets the management processors values. Button Troubleshooting Using Online Support Tools The following online support tools are available from the HP-UX environment. Support Tools Manager Support Tools Manager (STM) is available in three user interfaces: • Graphical interface for X-based terminals (XSTM) •...

  • Page 80: Event Monitoring Service

    Internet, remote system monitoring and secure remote access from your machine to HP support engineers. It places a MAP (script) on your machine that can be turned on by HP support to gather system information. This software can be obtained at http://www.software.hp.com.

  • Page 81: Troubleshooting Using Offline Support Tools

    Step 3. Determine the file system that represents the CD and enter the appropriate command to access the e-Diagtools e-Diagtools is used to evaluate the hardware integrity of your HP Server. To access e-Diagtools from the IPF Offline Diagnostics CD, perform the following steps: Step 1.

  • Page 82: Management Processor (Mp) Event Logs

    Troubleshooting Troubleshooting Using Offline Support Tools ****** All Rights Reserved ****** ****** ****** ****** HP shall not be liable for any damages resulting from the ****** ****** use of this program. ****** ****** ****** ****** Version B.00.10 ****** ****** SysLib Version B.00.06...

  • Page 83: Other Event Logs And General Diagnostic Tools

    Slot 7 Acpi(HWP0002,200)/Pci(1|0) Slot 8 Acpi(HWP0002,600)/Pci(1|0) Other Event Logs and General Diagnostic Tools This section describes other general diagnostic tools that will be provided for your HP Server and how to generate other event logs for troubleshooting diagnosis. Chapter 5...
  • Page 84 Troubleshooting Troubleshooting Using Offline Support Tools • General diagnostic tools available to support your HP Server are: — MCA analyzer • Event logs not generated by the management processor include: — Machine check abort log (MCA) — Corrected machine check log (CMC) —...

  • Page 85: Specifications

    Introduction This chapter provides the power requirements, operating conditions (environmental requirements), physical requirements, hardware specifications, and video resolutions of the hp Integrity rx4640. The following tables provide the specifications required for normal operation of the hp Integrity rx4640. The specifications and requirements for the power supply and environment can vary if you...
  • Page 86 Specifications Introduction Table 6-1 Hardware Specifications (Continued) Power Supply 1+1 configuration, redundant 200-240 VAC power supply (optional). Chapter 6...

  • Page 87: Dimensions And Weights

    Specifications Dimensions and Weights Dimensions and Weights This section provides dimensions and weights of hp Integrity rx4640 Server components. Server Component Dimensions Table 6-2 Server Component Dimensions Dimension Value Height 6.87 in. (17.46 cm) Width 17.32 in. (44 cm) Depth 27.1 in.
  • Page 88 Specifications Dimensions and Weights Chapter 6...

  • Page 89: Index

    NMI Button EFI-capable devices and controller handles, displaying Dimensions Offline Diagnostic Environment, ODE hp Integrity rx4640 drvcfg command EFI configurable components, displaying EFI driver handle, determining path, determining for adapter EFI SCSI Setup Utility, starting with info command...
  • Page 90 Index System I/O board LEDs Troubleshooting Online Support Tools system I/O board Universal Serial Bus...

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