Warranty - Whirlpool WTW9500EW Use & Care Manual

WHIRLPOOL
LIMITED WARRANTY
IF YOU NEED SERVICE:
1. Before contacting us to arrange service, please determine whether your product requires repair.
Some questions can be addressed without service. Please take a few minutes to review the
Troubleshooting or Problem Solver section of the Use and Care Guide, scan the QR code on
the right to access additional resources, or visit https://www.whirlpool.com/product_help.
2. All warranty service is provided exclusively by our authorized Whirlpool Service Providers.
In the U.S. and Canada, direct all requests for warranty service to:
In the U.S.A. call 1-800-253-1301. In Canada call 1-800-807-6777.
If outside the 50 United States and Canada, contact your authorized Whirlpool dealer to determine if another warranty applies.
WHAT IS COVERED
ONE YEAR LIMITED WARRANTY
(PARTS AND LABOR)
For one year from the date of purchase, when this major
appliance is installed, operated, and maintained according
to instructions attached to or furnished with the product,
Whirlpool Corporation or Whirlpool Canada LP (hereafter
"Whirlpool") will pay for factory specified parts and repair
labor to correct defects in materials or workmanship that
existed when this major appliance was purchased, or at its
sole discretion replace the product. In the event of product
replacement, your appliance will be warranted by the
remaining term of the original unit's warranty period.
SECOND THROUGH THIRD YEAR LIMITED WARRANTY
(CONTROL PANEL LID ONLY - LABOR NOT INCLUDED)
In the second through third years from the date of original
purchase, when this major appliance is installed, operated,
and maintained according to instructions attached to or
furnished with the product, Whirlpool will pay for factory
specified parts for the following components to correct non-
cosmetic defects in materials or workmanship in these parts
that prevent function of this major appliance and that existed
when this major appliance was purchased. This is a limited
3 year warranty on the below named part only and does not
include repair labor.
n Control Panel Lid
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS
LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS
PROVIDED HEREIN. Service must be provided by a Whirlpool
designated service company. This limited warranty is valid
only in the United States or Canada and applies only when
the major appliance is used in the country in which it was
purchased. This limited warranty is effective from the date
of original consumer purchase. Proof of original purchase
date is required to obtain service under this limited warranty.
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR
A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces
do not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This
warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.
Whirlpool makes no representations about the quality, durability, or need for service or repair of this major appliance other than the
representations contained in this Warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes
with this major appliance, you should ask Whirlpool or your retailer about buying an extended warranty.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.
WHIRLPOOL SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow
the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This
warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.
20
LAUNDRY
®
Whirlpool Customer eXperience Center
THREE YEAR LIMITED WARRANTY
DISCLAIMER OF IMPLIED WARRANTIES
DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY
ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS
REQUIRED TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the
Customer eXperience Center:
Name, address, and telephone number
n
Model number and serial number
n
A clear, detailed description of the problem
n
Proof of purchase including dealer or retailer name and address
n
WHAT IS NOT COVERED
1. Commercial, non-residential, multiple-family use, or use inconsistent with
published user, operator, or installation instructions.
2. In-home instruction on how to use your product.
3. Service to correct improper product maintenance or installation, installation not
in accordance with electrical or plumbing codes, or correction of household
electrical or plumbing (i.e. house wiring, fuses, or water inlet hoses).
4. Consumable parts (i.e. light bulbs, batteries, air or water filters, preservation
solutions, etc.).
5. Defects or damage caused by the use of non-genuine Whirlpool parts or
accessories.
6. Conversion of your product from natural gas or L.P. gas or reversal of appliance
doors.
7. Damage from accident, misuse, abuse, fire, floods, acts of God, or use with
products not approved by Whirlpool.
8. Repairs to parts or systems to correct product damage or defects caused by
unauthorized service, alteration, or modification of the appliance.
9. Cosmetic damage including scratches, dents, chips, and other damage to
appliance finishes unless such damage results from defects in materials and
workmanship and is reported to Whirlpool within 30 days.
10. Discoloration, rust, or oxidation of surfaces resulting from caustic or corrosive
environments, including but not limited to, high salt concentrations, high
moisture or humidity, or exposure to chemicals.
11. Pick-up or delivery. This product is intended for in-home repair.
12. Travel or transportation expenses for service in remote locations where an
authorized Whirlpool servicer is not available.
13. Removal or reinstallation of inaccessible appliances or built-in fixtures (i.e. trim,
decorative panels, flooring, cabinetry, islands, countertops, drywall, etc.) that
interfere with servicing, removal, or replacement of the product.
14. Service or parts for appliances with original model/serial numbers removed,
altered, or not easily determined.
The cost of repair or replacement under these excluded circumstances shall
be borne by the customer.
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