Troubleshooting - Whirlpool WTW9500EW Use & Care Manual

Troubleshooting

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
If you experience
Washer not performing as expected (cont.)
Incorrect dispenser opera-
tion
Single-dose laundry
packet not dissolving
Control panel not
responding to touch
Error Code Appears in Display
"LF" (F8E1) (too long to fill)
appears in display
F#E# code (F-type error
code) appears in display
F1E1 ACU (Appliance
control fault)
F2E3 UI/ACU mismatch
F3E1 Water level sensing
failure
F5E2 Lid lock will not lock
is lid lock failure
F5E3 Lid cannot unlock
F6E2 or F6E3
Communication Error:
UI cannot communicate
F8E6 (Lid opened)
appears in display
"drn" "dr" (F9E1) (drain
pump system problem
- long drain) appears in
display
"Ofb" (Off Balance)
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Possible Causes
Clogged dispensers or laundry
products dispensing too soon.
Load & Go™ dispenser dispensing
too much or too little detergent.
Wrong detergent being used.
Load & Go™ system has not been
disabled.
Incorrect Load & Go™ detergent
concentration level selected.
Adding laundry packet incorrectly.
Control Lock is on.
Washer taking too long to fill. Drain
extends more than 4.5" (114 mm)
into standpipe.
System error code.
Internal ACU failure.
ACU/UI initialization error.
Pressure sensor on ACU failure.
An item in the load may be keeping the
lid from locking.
Objects on washer lid prevent it
from unlocking.
ACU or UI synchronization error.
Washer lid left open.
Washer taking too long to drain
water. Drain extends more than
4.5" (114 mm) into standpipe.
Load not balanced.
Do not overfill dispenser. Overfilling causes immediate dispensing.
Load dispensers before starting a cycle.
It is normal for small amounts of water to be remain in dispenser at
the end of the cycle.
Homes with low water pressure may result in residual powder
in the dispenser. To avoid, select a warmer wash temperature
if possible, depending on your load.
Be sure that the correct concentration and soil levels have
been selected.
Use only HE liquid detergent in the Load & Go™ dispenser.
The Load & Go™ system must be disabled to ensure proper function
of the single-dose detergent dispenser.
Check and/or change concentration level by pressing and holding
Load & Go™ button until level changes. Release Load & Go™ when
level changes Repeat until desired concentration level.
Be sure laundry packet is added to washer basket before adding
clothes. Follow the manufacturer's instructions to avoid damage to
your items.
Be sure to turn the control lock off when you want to modify settings
or use the control panel.
Check plumbing for correct drain hose installation. Use drain hose
form and attach securely to drainpipe or tub. Do not tape over drain
opening. See Installation Instructions.
Touch POWER to clear the code and exit cycle. Then touch POWER,
select cycle, and then touch and hold START/PAUSE to start washer.
If code appears again, call for service.
Call for service.
Call for service.
Call for service.
Check for items directly under the lid.
Remove objects, such as baskets of laundry, from top of washer.
Remove power from the washer. Let washer set for 5 minutes for
the washer to completely power down. Apply power to washer and
check for error codes. If the error code persists call for service.
Close the lid and touch Power to clear the display. If the lid is left
open for more than 10 minutes, the cycle will reset and water in the
washer will drain.
Check plumbing for correct drain hose installation. Use drain hose
form and attach securely to drainpipe or tub. Do not tape over drain
opening.
Lower drain hose if the end is higher than 96" (2.4 m) above the floor.
Remove any clogs from drain hose. See Installation Instructions.
Open the lid, redistribute the load, close the lid, and press START/
PAUSE.
Solution
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