Whirlpool WTW9500EW Use & Care Manual page 16

Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
If you experience
Washer not performing as expected
Washer won't run or fill,
washer stops working
Washer won't run or fill,
washer stops working
(cont.)
Washer not draining/
spinning, loads are still
wet
16
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Possible Causes
Check for proper water supply.
Check proper electrical supply.
Normal washer operation.
Washer may be tightly packed.
Not using HE detergent, using
too much HE detergent, or using Load
& Go™ dispenser and single-dose
detergent dispenser at same time..
Small items may have been caught
in pump or between basket and tub,
which can slow draining.
Using cycles with a lower spin speed.
Both hoses must be attached and have water flowing to inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
Plug power cord into a grounded 3-prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
Lid must be closed for washer to run.
Washer will pause during certain phases of cycle. Do not
interrupt cycle.
Washer may be stopped to reduce suds.
Remove several items, rearrange load evenly around the
washplate. Close lid, touch and hold START/PAUSE button.
Add only 1 or 2 additional items after washer has started.
Do not add more water to the washer.
Only use HE detergent (liquid only in the Load & Go™ dispenser).
Suds from regular detergents can slow or stop the washer. Always
measure detergent and following detergent directions based on your
load requirements.
To remove suds, cancel cycle. Select RINSE & SPIN. Touch and hold
START/PAUSE button. Do not add more detergent.
Never use Load & Go™ and single-dose detergent dispenser at the
same time.
Empty pockets and use garment bags for small items.
Cycles with lower spin speeds remove less water than cycles with
high spin speeds. Use the recommended cycle/speed spin for
your item.
Solution