Troubleshooting Connectivity And Misconfiguration Difficulties - Secure Computing sidewinder Startup Manual

Table 7: Troubleshooting suggestions
Problem
Error message:
Failed to connect
to SSL server
Error message:
Activation key has
expired
DNS traffic is not passing
through appliance
Need to switch from
transparent DNS to
hosted DNS
Mail not passing through
the appliance
Troubleshooting technical difficulties and configuration issues
Troubleshooting connectivity and misconfiguration
difficulties
This table lists some connectivity and misconfiguration problems and their
potential resolutions. It also includes DNS and mail configuration
troubleshooting guidelines. These problems are most likely to occur
immediately after initialization.
Tip: Set up a local console to troubleshoot Sidewinder appliance problems. For
information on using a serial terminal connection with the appliance, see
Knowledge Base article 3719 at
Possible cause
The appliance may not
have finished booting.
Your network
connectivity between
your management
station and your
appliance may have
failed.
The appliance's IP
address is wrong on the
appliance or in the Admin
Console.
Appliance license is not
currently activated.
DNS rule is not enabled.
Change in security
policy.
Mail rules and servers
not configured as
expected.
Appendix B: Tips and Troubleshooting
www.securecomputing.com/supportkb.cfm
Possible solution
Try connecting again in a few minutes.
Check your network connectivity and check your
Default Administration Route that you entered in the
Quick Start Wizard.
Double-check the IP addresses you entered in the
Quick Start Wizard.
License appliance for it to begin passing and monitoring
traffic. See "Activating the license" on page 27 for
details.
Use the Admin Console to enable the "dnsp to all
external resolvers" rule in the Rules window.
Use the Reconfigure DNS tool in the Admin Console to
change your DNS configuration. See the "DNS" chapter
Sidewinder Administration Guide
in the
Use the Reconfigure Mail tool in the Admin Console to
change your mail configuration. See the "E-mail"
Sidewinder Administration Guide
chapter in the
details.
.
for details.
for
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