Toshiba Satellite SERIES Maintenance Manual page 85

2Troubleshooting Procedures
The HDD/SSD or system board may be the reason of a HDD/SSD fault. Either of these two
components may be damaged. To determine if the computer's HDD/SDD is functioning
properly, perform the following procedures. Figure 2-16 outlines the process. Start with
Procedure 1 and continue with the other procedures as instructed.
Procedure 1
Run the Diagnostic Program, which will automatically execute the HDD/SSD R/W test.
(Refer to Chapter 3 system configuration check), Tests and Diagnostics for more information
on the program.
If an error is located, go to Procedure 2. If an error is not located, the HDD/SSD function is
functioning properly.
Procedure 2
The HDD module or system board may be disconnected or damaged. Disassemble the
computer following the steps described in Chapter 4, Replacement Procedures, and perform
the following checks.
Check 1
Check 2
Check 3
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Procedure 1: Diagnostic test
Procedure 2: Connector and replacement check
Diagnostic test
Connector and replacement check
Make sure that the HDD module is securely slotted into the system board. If the
problem persists, go to Check 2.
The HDD module may be damaged. Replace it with a new one following the
instructions in Chapter 4. If the problem still exists, perform Check 3.
The system board may be damaged. Replace it with a new one following the
instructions in Chapter 4.
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