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Table of Contents
Troubleshooting
Related Manuals for Pertech A470
Summary of Contents for Pertech A470
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Page 1: Users Guide
A470 IMPACT VALIDATION Pertech ® � PRINTER Users Guide 220117B-03 3/06... - Page 2 A470 Users Guide Pertech® 2006...
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Page 3: Web Site
Disclaimer Information in this document is subject to change without notice. Consult your Pertech® sales representative for information that is applicable and current. Pertech reserves the right to improve products as new technology, components, software and firmware become available. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose with out the express written permission of Pertech. - Page 4 EACH end of the cable. Use of a cable other than described here will require that you test this cable with the Pertech printer and your system for FCC and CE mark certification.
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Page 5: Table Of Contents
Document Stop Adjustment ...9 Low Paper Sensor Adjustment ...10 Maintaining The Printer... 11 Chapter 3: Print Tests and Setup Mode...12 Self Tests & Configuration Report...12 Extended Self Test...12 Configuring the Printer...13 Dip Switch “A” ...13 Dip Switch “B” ...13 Pertech® 2006... - Page 6 Serial Interface Pinout ...15 Flow Control...16 Parallel Interface...16 Cash Drawer...17 Power Supply ...17 Chapter 5: Trouble Shooting Printer Problems ...18 Trouble Shooting General Issues ...18 Trouble Shooting Other Issues ... 20 Getting Service and Technical Support...21 Service ...21 Technical Support ...21 Appendix A:Pitch / Characters Per Line...22...
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Page 7: Preface
Preface This manual has been written to help you install, operate and maintain your new Pertech A470 Printer. Feel free to contact us if you need further assistance after reading this manual. Please see the Troubleshooting Printer Problems section of this manual and determine the complete part number of your printer prior to calling. -
Page 8: Chapter 1: About The Printer
Chapter 1: About the Printer The A470 printer is a fast reliable printer designed to meet your immediate and long term needs. Industry standard RS-232 serial and 1284 compliant parallel interfaces allow for connection to any host computer or terminal system .The A470 printer features a one button configuration setup with five compatibility modes for easy integration into existing systems. -
Page 9: Features And Options
Features and Options This manual covers several models and describes features and options which do not apply to all versions. Refer to the model list below to determine which features your printer supports. Standard Features: Interfaces Memory/Firmware Resident Character Sets... -
Page 10: Ordering Paper And Supplies
Documentation: Title A470 Transaction Printer: Setup Guide ... 220296 A470 Transaction Printer: Users Guide ... 220117 A470 Transaction Printer: Programming Manuals ... 220282 A470 Transaction Printer: Parts Identification Manuals... Available On Request 800-800-6614. Pertech® 2006 Part Number Part Number Part Number... -
Page 11: Chapter 2: Operating The Printer
Paper feed button used to advance paper Power switch used to turn the printer on and off The A470 also includes a Slow Down mode which prevents damage to the printer by reducing the print speed during long periods of continuous printing. The printhead automatically returns to normal speed when usage returns to normal. -
Page 12: Paper Loading
Paper Loading Roll paper must be 3.25 inches wide with a maximum diameter of 3.5 inches. Receipt / Journal printers can accommodate 1, 2 or 3 ply paper. Paper and other printer consumables may be purchased from Pertech by calling 1-800-800-6614. -
Page 13: 471X Paper Loading Instructions
9. Replace the rewind spool in the printer and snap into place. Pertech® 2006 2. Install the new roll so the paper exits from the bottom of the roll. 4. Press and hold downward on the green paper loading button ... -
Page 14: Ribbon Cartridge Replacement
Ribbon Cartridge Replacement To replace the ribbon raise the printer cover. Leave the printer power on. Press on the Ribbon Interlock Tab and ribbon will disengage from the innerframe. Lift the old Ribbon Cartridge up and out of the printer and discard. Remove new cartridge from the plastic bag and rotate the advance tab until all slack is removed. -
Page 15: Validation
A Validation Form can be inserted from the top or top and left once the clamp has opened. The printer will automatically clamp the form when it has been detected. Wait until the printer has finished printing and released the form prior to removal. -
Page 16: Document Stop Adjustment
The printfield dimension is measured from the top of the first line of print to the bottom of the form. -
Page 17: Low Paper Sensor Adjustment
A470 Users Guide Low Paper Sensor Adjustment The Low Paper Sensor is located on the inner-frame to the right side of the paper roll. This sensor is a reflective optical device that can be adjusted to accommodate various roll core diameters and quantities of paper present when low paper indication occurs. -
Page 18: Maintaining The Printer
Cooking Oils Ultraviolet Lights Caution: Do not spray or try to clean the printhead or the inside of the printer with any kind of cleaner. This may damage the printhead or the electronics. Printers gather paper dust and other debris through normal use. Continued accumulation will eventually prevent operation of the printer. -
Page 19: Chapter 3: Print Tests And Setup Mode
Self Tests & Configuration Report The A470 produces a printout listing the current configuration settings. A sample printout is included below. Receipt and Receipt/Journal printers will print a Self Test / Configuration Report if... -
Page 20: Configuring The Printer
To change the configuration settings two banks of dip switches are located on the bot- tom of the printer. On the Self Test & Configuration Report printout you can see the dip switch configuration for both banks. Below is a table that defines what each dip switch controls. -
Page 21: Chapter 4: Communication
Chapter 4: Communication The A470 comes with two communication interfaces, RS-232 Serial or 1284 Parallel. Addi- tionally, the printer is configured with dual cash drawer ports and a barrel type power coupling. The RS-232 interface connector is a RJ45 Female connector and requires a special cable for standard PC to printer connections. -
Page 22: Rs232 Serial Interface
RS232 Serial Interface The A470 printer serial interface has a RJ45 Female connector. The Baud Rate ,Parity and Flow Control are selectable through Dip Switches located on the case bottom. The settings for the port on the PC must be configured the same as the printer or communication will fail. -
Page 23: Flow Control
For RTS/CTS, Parallel Interface The Parallel interface is compatible with IEEE 1284 Parallel Interface Standards. Using the Parallel interface with the printer requires that you set Dip Switches A1, A2, A3 to the Closed position. Parallel DB25 Male Parallel Interface Pin Out... -
Page 24: Cash Drawer
The power cable connector is a Mini-Din Barrel Connector and is located at the back or the printer. Use of this product with a power supply other than the Pertech power supply will require you to test this power supply and Pertech printer for FCC and CE mark Certifications. ( See FCC Radio Frequency Interference Statement on page iii of this manual). -
Page 25: Chapter 5: Trouble Shooting Printer Problems
The top cover must be closed for the printer to print. • The power switch is turned ON but the printer is dead. The Green Power LED is Off. Make sure the outlet has power and the power cord is plugged into the back of the printer. - Page 26 (See Illustration below). • Printer prints when the Power is turned On even though the form is not inserted. Spray air in the validation slot and make sure no paper pieces are blocking the sensor.
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Page 27: Trouble Shooting Other Issues
Reset <ESC><NUL> or Status <ESC><ENQ>. A parallel printer may indicate a fault when roll paper is low or out but is not in Fault Mode. Make sure the roll paper is present when conducting this test if DIP switches A1,A2, &... -
Page 28: Getting Service And Technical Support
Getting Service and Technical Support Service You can rely on Pertech for fast turnaround, flexibility, and a highly trained and dedicated staff to return your equipment back in first class working order. As part of Pertech, we are very familiar with all Pertech printers. -
Page 29: Appendix A:pitch / Characters Per Line
Appendix A:Pitch / Characters Per Line The printer has 14 PITCH / FONT combinations. These are developed from 4 basic character fonts (2 normal and 2 double wide) and a variable intercharacter space. Chars Chars Line / Inch / Line Length <ESC><P>... - Page 30 All lines are left justified. This printer employs a 9 wire impact print head, however, most characters are printed with the top 7 wires. The bottom 2 wires are used for printing the descenders on the g, j, p, q & y and when text is underlined.
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Page 31: Appendix B: Specifications
Appendix B: Specifications Some features listed in this specification do not apply to all products in the Pertech A470 series. Refer to Chapter 1: Features and Options of this manual to determine which features apply to a particular model. Operating Print Speed... -
Page 32: Electrical
Height... 5.57” (141 Mm) Length (471X) ... 11.54” (293 Mm) Length (477X) ... 8.3” (211 Mm) Printer Weight (471X) ... 6.5 Lbs (2.95 Kg) Printer Weight (477X) ... 5.7 Lbs (2.59 Kg) Power Supply Weight... 1.1 Lbs (.50 Kg) Pertech® 2006... - Page 33 A470 Users Guide Pertech® 2006...
- Page 34 No margin sensor signal 20 No motor sensor signal 20 Paper Feed Button 12 Paper Loading 5 Paper Low Sensor 2 Parity 15 Power Cord iv Power Supply 17, 25, iv Printer Controls 4 printfield dimension 9 Print Speed 24 publications vii Pertech® 2006...
- Page 35 Specifications 22, 24 Standard Features 2 Status light 18, 19 Technical Support 21 Trademarks iii Trouble Shooting 18, 20 USB 1, 14, 16, 25 Validation Form 8 validation printfield height 9 Warning 14, iii Warranty 29 Web site iii Pertech® 2006...
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Page 36: Warranty
Pertech Resources warrants all of its transaction printers against defects in material and workmanship for a period of 24 months from date of shipment by Pertech Resources or the rated maximum number of transactions for the specific product – whichever comes first. Kiosk printers, mechanisms and distributed products carry warranties specific to their application or manufacturers’...
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