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Pertech 5300 Series User Manual

Pertech users guide printer 5300
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See also: Setup Manual

5300 Series Printer

Users Guide

Pertech Resources Inc.
November 2005
220321A-01

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Summary of Contents for Pertech 5300 Series

  • Page 1: Series Printer

    5300 Series Printer Users Guide Pertech Resources Inc. November 2005 220321A-01...

  • Page 2: Web Site

    Disclaimer Information in this document is subject to change without notice. Consult your Pertech® sales representative for information that is applicable and current. Pertech reserves the right to improve products as new technology, components, software and firmware become available. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose with out the express written permission of Pertech.
  • Page 3 A shielded (360 degree) interface cable must be used with this product. The shield must be connected to the frame or earth ground reference at each end of the cable. Use of a cable other than the described here will require that you test this cable with the Pertech printer and your system for FCC and CE mark certification.

  • Page 4: Table Of Contents

    USB 2.0 Interface ...8 Cash Drawer...8 Power Supply ...9 Drivers & Utilities ...10 XP/2000 Windows Driver...10 Driver Installation ...10 Print Driver Setup...12 Logo Download Utility ...16 Pertech Resources Inc. Printer Configuration ...13 Printing Preferences ...14 Printer Commands ...14 November 2005 220321A...
  • Page 5 Compatibility Modes ...25 LED Mode Indicators ...26 Trouble Shooting Printer Problems ... 27 LED Error Fault Mode Diagnostics ...27 Trouble Shooting General Issues ...28 Service & Support...29 Maintaining The Printer...29 Specifications ...30 Index ...32 Warranty ...33 Pertech Resources Inc. November 2005 220321A...

  • Page 6: Available Models

    Preface This manual has been written to help you Install and Operate your Pertech® 5300 Series Printer. Feel free to contact us if you need further assistance after reading this manual. Please see the Troubleshooting Printer Problems section of this manual and determine the complete part number of your printer prior to calling. Pertech provides technical support Monday through Friday from 8:00 AM to 5:00 PM MST at 307-856-4821.

  • Page 7: About The Printer

    Save all packing materials in case you need to repack the printer. To report a printer that was damaged during shipping, see “Contact Information” on the last page of this Guide. To repack the printer, consult the illustration and use the original packing materials.

  • Page 8: Ordering Paper And Supplies

    Impact 537X Black... 100629011 Purple ... 100629012 Cables: Call: 1-800-800-6614 Description 5300 Printer RS232 Serial Cable ... 106356010 5300 Printer Certified USB Cable ... 106356011 Documentation: Call: 1-800-800-6614 - or downloadable at www.pertechresources.com Title 5300 Printer: Setup Guide ... 220322 5300 Printer: Users Guide ...

  • Page 9: Operating The Printer

    Paper Loading Paper and other printer consumables may be purchased from Pertech by calling 1-800-800-6614. Roll paper must be 3.0 inches wide +/- .03 inches (.762mm) with a maximum diameter of 3.5 inches (88.9mm). Ink Jet 535X receipt printers can accommodate 1 paper ply. Impact 537X receipt printers can accommodate 1 or two paper plys.

  • Page 10: Cartridge Installation & Replacement

    Cartridge Installation & Replacement 1. Press the Power Switch to turn on the printer. 2. Open the front cover. The printhead cradle will move to an accessible position. 3. If replacing print cartridge lift the print cartridge out and discard. Skip this step if no print cartridge is installed.

  • Page 11: Validation And Document Guides

    Validation and Document Guides Validation Print Fields The 5300 series printer has 2.5 inch wide printfield. The validation print field height is adjustable from .17 to 1.75 inches. This can be done via the configuration utility or the one button setup. An inserted form can be manually aligned or a optional document guide can be attached to provide a fixed right side stop for the inserted form.

  • Page 12: Document Guide Installation

    Print Zone 3 Inches 2 Inches for 6” Check 1.75 Document Stop Print field is 2.5” Wide Pertech Resources Inc. The print field will be 1/4” left of a standard 2 3/4” X 6” form when inserted vertically and aligning with the docu- ment guide.

  • Page 13: Cables And Connections

    1. Make sure the host computer and printer are turned off. 2. Attach the cable to the DB9 Male connector on the back of the Printer. 3 Attach the cable to the DB9 Male connector on the back of the PC.

  • Page 14: Usb 2.0 Interface

    The USB cable may be attached or detached when the system is on. When Using the USB interface the Win- dows® Operating System will automatically install the USB port driver. Pertech has available printer drivers at www.pertechresources.com. Cash Drawer 1. Printer should be off when connecting the cash drawer.

  • Page 15: Power Supply

    To avoid damage to the printer connect the Power Supply last. 1. Make sure the printer power switch is off. 2. Plug the Power Supply Cable into the printer. The power supply cable connector has a locking mechanism to ensure that the cable stays fastened to the printer. When removing the cable release the locking mechanism by pulling the mechanism away from the printer.

  • Page 16: Drivers & Utilities

    XP or 2000 Windows® operating system use the Pertech driver available for download off the Pertech web site. The printer must be set into the ACL command language to function with the driver. To set the command language see the Diagnostic &...
  • Page 17 Windows currently supports and show a button called “Have Disk”. Click “Have Disk” and browse to the temporary folder where the driver was unzipped in step 1. In this folder, Windows will find “5300.INF”. Click “Open”, then click “OK”. Click “OK” again.

  • Page 18: Print Driver Setup

    If using RS-232, it is likely that first time installers will need to adjust the RS-232 parameters to match the attached printer. After installing the driver, go to “Print- ers and Faxes” on the “Start” menu and right click on the 53xx printer driver.

  • Page 19: Printer Configuration

    Bi-directional Status The printer driver will display printer status via an icon in the Windows System Tray, which is located on the task bar next to the clock. There are several different icons that could be possibly displayed, but the one shown represents the last printer status item that changed.

  • Page 20: Printing Preferences

    This page allows raw printer commands to be sent to the printer in addition to the Windows print job. Since the 5300 printer driver is designed for printers configured for the ACL command language, please refer to the “5300 Printer Series ACL Programming Manual” for a list and description of commands that are available.
  • Page 21 Most word processor packages tend to automatically set all margins to approximately 1 inch (25 mm). With a printer whose field width is less than 3 inches, this will obviously need to be changed. A good starting point is to set all margins to zero. This will usually ensure that the left and right margins are set to the minimum (You may need to specify the Fix utility in Word to do this).

  • Page 22: Logo Download Utility

    Logo Download Utility Pertech provides a Logo Download Utility to simplify the adding of logos or Bit Mapped images to your printed tickets or receipts. The utility is available for download from the Pertech web site. This utility allows BMP (Bitmap) graphic files to be down- loaded into Pertech Resources printer memory for later printing.

  • Page 23: Configuration & Diagnostic Print Tests

    It may take a few moments to transmit all the data. The 5300 may need to reset itself several times during this process. Do not disconnect the printer until the “Finished” dialog box appears.

  • Page 24: Printer Control Language

    If you are unsure about any of the particular items in any of the Tabs, consult the appropriate 5300 manual for the compatibility mode you are using. If an item is left blank, then that item will not be changed on the connected printer.

  • Page 25: Font

    Change the USB option to “Serial Number” for the USB driver to assign serial numbers for each printer that is installed. The Model number default selection allows for a 5300 printer to be removed and a new 5300 printer to be installed without the Operating System detecting and Columns installing a new driver.

  • Page 26: Memory

    Memory When the printer is set into the ACL Mode control lan- guage memory is user define able. The configuration utility allows the user to adjust the memory allocated for Logos, Fonts, Macros and User Data for RAM and Flash memory.

  • Page 27: Configuration Report & Setup Mode

    Configuration Report & Setup Mode After the printer is set up, you can run two print diagnostic reports / tests and enter the configuration menu. Below is an example of the configuration report. 1 Press and hold the Paper Feed Button and then press the Power Switch to turn the printer on and start the first test.

  • Page 28: Configuration Example

    Release the Paper Feed Button after 4 seconds for the configu- ration report to begin printing. At the end of the configuration report the printer will prompt “ Press Paper Feed to Change Configuration” . Press the Paper Feed Button.

  • Page 29: Printer Configuration Options

    Feed Distance: Hours On: Flash Updates: Cover Opens: Diagnostic: ==================================== Press paper feed to change configuration Pertech Resources Inc. Press paper feed to enter print test Options for ACL Compatibility Mode ******** * ** *** **** * ** *** ****...

  • Page 30: Options For A470 Compatibility Mode

    Hours On: Flash Updates: Cover Opens: Diagnostic: ==================================== Press paper feed to change configuration Press paper feed to enter print test Pertech Resources Inc. Options for A470 Compatibility Mode ******** * ** *** **** * ** *** **** A470 Language Standard Print ���...

  • Page 31: Options For Mode 1, 2, 3, 4

    Cover Opens: Diagnostic: ==================================== Press paper feed to change configuration Press paper feed to enter print test Pertech Resources Inc. Options for Mode 1, 2, 3, 4 & 5 (DO214, ZC2979, ZC5979 ZC1939 & ZC2059) ******** Compatibility Modes * ** ***...

  • Page 32: Led Mode Indicators

    LED Mode Indicators The 5300 series printers are equipped with two color led indicators that identify Paper, Error, Ink Low, Form In, and Power On conditions. Status Power On Insert form Form is in Error Ink Low Ink Cartridge Out...

  • Page 33: Trouble Shooting Printer Problems

    Immediate printer reset The color of the Power LED on the front panel of the printer will change from Green to Red if a fault condition is en- countered. Depressing the paper feed button on the printer cover will cause the printer to enter diagnostic mode. This will cause the LED to flash a 3 bit code to define the specific reason the printer entered Fault Mode.

  • Page 34: Trouble Shooting General Issues

    E. The power switch is turned ON but the printer is dead. The Green Status light is Off. Make sure the outlet has power and the power cord is plugged into the back of the printer. Check the power brick for a green LED (Impact Printers 537X).

  • Page 35: Service & Support

    Use any household cleaner designed for plastics, but test it first on a small, unseen area. Caution: Do not spray or try to clean the print head or the inside of the printer with any kind of cleaner. This may damage the print head or the electronics.

  • Page 36: Specifications

    Expected Life Printhead Mechanism Agency Listings Drivers Utilities Pertech Resources Inc. 5.38” / (136.65 mm) 6.92” / (175.77 mm) 8.9” / (226.06 mm) 5.75 Lbs. / (2.61 kg) 1.12 Lbs. Max. / (.051 kg) Impact: 60 Watt 24V Brick or Inkjet:15 Watt 24V Wall Mount 3.0”...
  • Page 37 Pertech Resources Inc. November 2005 220321A...

  • Page 38: Index

    Fault Mode Diagnostics ... 27, V Flash ...16, 20, 22, 30 Flow Control ...12, 22 Font ...19 Form ...5, 26, 30 Pertech Resources Inc. General Issues ... 28, V Hardware ... 12, 19, 22, V Hexadecimal...15 Horizontal Resolution ... 14 Host Communications ... 16 IEEE1284 ...18...
  • Page 39 Printer Control Language 16, 17, 18, 22, V Print Cartridge ...4 Print Head Carriage... 4 Print Mode ...14 Print Speed...30 Print Tests... 12, 17, V Publications ... VI Ram ...27, 30 Ram test failure ... 27 Resident Printer Fonts... 15 Revision...29...

  • Page 40: Warranty

    Pertech Resources warrants all of its transaction printers against defects in material and workmanship for a period of 24 months from date of shipment by Pertech Resources or the rated maximum number of transactions for the specific product – whichever comes first. Kiosk printers, mechanisms and distributed products carry warranties specific to their application or manufacturers’...

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