Table of Contents
Advertisement
Quick Links
Advertisement
Table of Contents
Troubleshooting
Related Manuals for Pertech A470e
Summary of Contents for Pertech A470e
-
Page 1: Users Guide
® A470e IMPACT VALIDATION PRINTER Users Guide 220292A-03 3/06... - Page 2 A470e Users Guide Pertech® 2006...
-
Page 3: Industry Canada
Disclaimer Information in this document is subject to change without notice. Consult your Pertech® sales representative for information that is applicable and current. Pertech reserves the right to improve products as new technology, components, software and firmware become available. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose with out the express written permission of Pertech. - Page 4 EACH end of the cable. Use of a cable other than described here will require that you test this cable with the Pertech printer and your system for FCC and CE mark certification.
-
Page 5: Table Of Contents
Air Gap Adjustment ...8 Validation ...8 Document Stop Adjustment ...9 Low Paper Sensor Adjustment ...10 Maintaining The Printer... 11 Chapter 3: Print Tests and Setup Mode...12 Configuration Report ...12 Configuration Mode ...14 Printer configuration options: ...14 Extended Self Test...16 Pertech® 2006... - Page 6 Serial Interface Pinout ...18 Flow Control...18 USB Interface ...19 Cash Drawer...20 Power Supply ...21 Chapter 5: Trouble Shooting Printer Problems ...22 Trouble Shooting General Issues ...22 Trouble Shooting Other Issues ... 24 Getting Service and Technical Support...25 Service ...25 Technical Support ...25 Appendix A: Specifications ...26...
-
Page 7: Preface
Preface This manual has been written to help you install, operate and maintain your new Pertech A470e Printer. Feel free to contact us if you need further assistance after reading this manual. Please see the Troubleshooting Printer Problems section of this manual and determine the complete part number of your printer prior to calling. -
Page 8: Chapter 1: About The Printer
Chapter 1: About the Printer The A470e printer is a fast reliable printer designed to meet your immediate and long term needs. Industry standard RS-232 and USB interfaces allow for connection to any host computer or terminal system .The A470e printer features a one button configuration setup with five compatibility modes for easy integration into existing systems. -
Page 9: Features And Options
Features and Options This manual covers several models and describes features and options which do not apply to all versions. Refer to the model list below to determine which features your printer supports. Standard Features: Interfaces Memory/Firmware Resident Character Sets... -
Page 10: Ordering Paper And Supplies
Documentation: Title A470e Transaction Printer: Setup Guide ... 220291 A470e Transaction Printer: Users Guide ... 220292 A470e Transaction Printer: Parts Identification Manual ... 220293 A470e Transaction Printer: Programming Manuals: Native A470 ... 220282 Advanced Command Language ... 220283 DO214 ... 220284 ZC2979 ... -
Page 11: Chapter 2: Operating The Printer
Paper feed button used to advance paper Power switch used to turn the printer on and off The A470e also includes a Slow Down mode which prevents damage to the printer by reducing the print speed during long periods of continuous printing. The printhead automatically returns to normal speed when usage returns to normal. -
Page 12: Paper Loading
Paper Loading Roll paper must be 3.25 inches wide with a maximum diameter of 3.5 inches. Receipt / Journal printers can accommodate 1, 2 or 3 ply paper. Paper and other printer consumables may be purchased from Pertech by calling 1-800-800-6614. -
Page 13: 481X Paper Loading Instructions
9. Replace the rewind spool in the printer and snap into place. Pertech® 2006 2. Install the new roll so the paper exits from the bottom of the roll. 4. Press and hold downward on the green paper loading button ... -
Page 14: Ribbon Cartridge Replacement
Ribbon Cartridge Replacement To replace the ribbon raise the printer cover. Leave the printer power on. Press on the Ribbon Interlock Tab and ribbon will disengage from the innerframe. Lift the old Ribbon Cartridge up and out of the printer and discard. Remove new cartridge from the plastic bag and rotate the advance tab until all slack is removed. -
Page 15: Adjustable Features
A Validation Form can be inserted from the top or top and left once the clamp has opened. The printer will automatically clamp the form when it has been detected. Wait until the printer has finished printing and released the form prior to removal. -
Page 16: Document Stop Adjustment
The printfield dimension is measured from the top of the first line of print to the bottom of the form. -
Page 17: Low Paper Sensor Adjustment
A470e Users Guide Low Paper Sensor Adjustment The Low Paper Sensor is located on the inner-frame to the right side of the paper roll. This sensor is a reflective optical device that can be adjusted to accommodate various roll core diameters and quantities of paper present when low paper indication occurs. -
Page 18: Maintaining The Printer
Cooking Oils Ultraviolet Lights Caution: Do not spray or try to clean the printhead or the inside of the printer with any kind of cleaner. This may damage the printhead or the electronics. Printers gather paper dust and other debris through normal use. Continued accumulation will eventually prevent operation of the printer. -
Page 19: Chapter 3: Print Tests And Setup Mode
Mode later in this chapter. Configuration Report The A470e produces a printout listing the current configuration settings. A sample printout is included on the following page. Receipt and Receipt/Journal printers will print a Configuration Report if the Paper Advance Button on the top cover is depressed and held while the printer power is turned ON. - Page 20 8 Bits Stop Bits: Parity: None Flow Control: Hardware USB (when used) Descriptor: Model Number Hardware Mechanism Model: A470e-48X1 LED Usage: Status/Slip Validation Clamp: Closed Paper Low Sensor: Enabled Paper Out Sensor: Disabled Paper Low Stop Print: Disabled Memory Installed RAM:...
-
Page 21: Configuration Mode
Command Codes. To enter the Configuration Mode press the Paper Feed Button within 10 seconds. If the button is not pressed within this time limit, the printer will resume normal operation. When the printer is in the Configuration Mode each configuration option will be printed and the user will have 10 seconds to either change that option or to continue on to the next option. - Page 22 Stop Bits: 1-Bit, 2-BIT Parity: None , Even , Odd Flow Control: Hardware, Busy Handshaking: If the Serial interface is used the following busy handshake options are available: Software =XON/XOFF, Hardware =(DTR/DSR). USB (when used) Descriptor: Serial Number, Model Number Pertech® 2006...
-
Page 23: Extended Self Test
Setup for this option is done via Command Codes. Setting the mechanism model incorrectly could result in damage to the printer. Please contact your Pertech service representative if you are unsure of the model your printer should be set to. -
Page 24: Chapter 4: Communication
Chapter 4: Communication The A470e comes with two communication interfaces, RS-232 Serial or USB. Additionally, the printer is configured with dual cash drawer ports and a 3 Pin Mini-Din power coupling. The RS- 232 interface connector is a DB-9 Male connector and requires a Null Modem Serial cable for standard PC to printer connections. -
Page 25: Rs232 Serial Interface
RS232 Serial Interface The A470e printer serial interface has a DB9 Pin Male connector. The cable must be Null Mo- dem Serial for standard PC communications compatibility. The Baud Rate and Parity and Flow Control are selectable through Command Codes or via the Configuration Mode. The settings for the port on the PC must be configured the same as the printer or communication will fail. -
Page 26: Usb Interface
USB Interface The USB interface is compatible with USB 2.0 Specification. Using the USB interface with the printer requires that you have USB drivers installed. The USB driver is installed automatically by most standard operating systems. The USB cable may be attached or detached when the system is on. -
Page 27: Cash Drawer
Warning: This Printer is designed for use only with Pertech Resources A470 / DH Tech- nology 4700 compatible cash drawers. Damage can result if the A470e is connected to a cash drawer that is incompatible. The cash drawer solenoid resistance must be at least 25 ohms or damage to the printer could result. -
Page 28: Power Supply
24 Vdc N.C. Use of this product with a power supply other than the Pertech power supply will require you to test this power supply and Pertech printer for FCC and CE mark Certifications. ( See FCC Radio Frequency Interference Statement on page iii of this manual). -
Page 29: Chapter 5: Trouble Shooting Printer Problems
The top cover must be closed for the printer to print. • The power switch is turned ON but the printer is dead. The Green Status light is Off. Make sure the outlet has power and the power cord is plugged into the back of the printer. - Page 30 (See Illustration below). • Printer prints when the Power is turned On even though the form is not inserted. Spray air in the validation slot and make sure no paper pieces are blocking the sensor.
-
Page 31: Trouble Shooting Other Issues
● ▬ ● ● ▬ ▬ ▬ ● ● ▬ ▬ ▬ The printer will remain in FAULT Mode until the power is cycled or the printer is reset with the <ESC> <NUL> command. (A470 Mode Only). Error code Short... -
Page 32: Getting Service And Technical Support
Getting Service and Technical Support Service You can rely on Pertech for fast turnaround, flexibility, and a highly trained and dedicated staff to return your equipment back in first class working order. As part of Pertech, we are very familiar with all Pertech printers. -
Page 33: Appendix A: Specifications
Appendix A: Specifications Some features listed in this specification do not apply to all products in the Pertech A470e series. Refer to Chapter 1: Features and Options of this manual to determine which features apply to a particular model. Media Roll Paper Width... -
Page 34: Electrical
Width ... 6.34” (161 Mm) Height... 5.57” (141 Mm) Length (471x)... 11.54” (293 Mm) Length (477x)... 8.3” (211 Mm) Printer Weight (471x) ... 6.5 Lbs (2.95 Kg) Printer Weight (477x) ... 5.7 Lbs (2.59 Kg) Power Supply Weigh... 1.1 Lbs (.50 Kg) Pertech® 2006... -
Page 35: Index
No margin sensor signal 24 No motor sensor signal 24 Null Modem 17, 18 Optional settings 12 Paper Feed Button 9, 12 Paper Loading 5 Paper Low Sensor 2, 16 Paper Out Sensor 16 Parity 15, 18 Power Cord iv Pertech® 2006... - Page 36 Trouble Shooting 22, 24 USB 1, 2, 12, 15, 17, 19, 27 Validation Clamp 16 Validation Form 8 Validation LPI 15 Validation printfield height 9 Warning 17, 19, iii Warranty 30 Web site iii ZC2979 3, 14, vii ZC5979 3, vii Pertech® 2006...
-
Page 37: Warranty
Pertech Resources warrants all of its transaction printers against defects in material and workmanship for a period of 24 months from date of shipment by Pertech Resources or the rated maximum number of transactions for the specific product – whichever comes first. Kiosk printers, mechanisms and distributed products carry warranties specific to their application or manufacturers’...
Need help?
Do you have a question about the A470e and is the answer not in the manual?
Questions and answers