WESTECH S6 User Manual page 118

Appendix
• Ensure that the music file is not Digital Rights Management (DRM)-
protected. If the file is DRM-protected, ensure that you have the appropriate
licence or key to play the file.
• Ensure that the file formats are supported by the device. If a file format is not
supported, such as DivX or AC3, install an app that supports it. To confirm the file
formats that your device supports, visit www.WESTECH.com.
• Your device supports photos and videos captured with the device. Photos and
videos captured by other devices may not work properly.
• Your device supports multimedia files that are authorised by your network service
provider or providers of additional services. Some content circulated on the
Internet, such as ringtones, videos, or wallpapers, may not work properly.
Another Bluetooth device is not located
• Ensure that the Bluetooth wireless feature is activated on your device.
• Ensure that the Bluetooth wireless feature is activated on the device you wish to
connect to.
• Ensure that your device and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
If the tips above do not solve the problem, contact WESTECH.
A connection is not established when you connect the device to a
computer
• Ensure that the USB cable you are using is compatible with your device.
• Ensure that you have the proper driver installed and updated on your computer.
• If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or
higher installed on your computer.
Your device cannot find your current location
GPS signals may be obstructed in some locations, such as indoors. Set the device to use
Wi-Fi or a mobile network to find your current location in these situations.
Data stored in the device has been lost
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