Backup And Reset - WESTECH S6 User Manual

Appendix
• When you are in areas with weak signals or poor reception, you may lose
reception. Move to another area and try again. While moving, error messages may
appear repeatedly.
• You cannot access some options without a subscription. For more information,
contact your service provider.
Your device does not turn on
When the battery is completely discharged, your device will not turn on. Fully charge
the battery before turning on the device.
The touchscreen responds slowly or improperly
• If you attach a protective cover or optional accessories to the touchscreen, the
touchscreen may not function properly.
• If you are wearing gloves, if your hands are not clean while touching the
touchscreen, or if you tap the screen with sharp objects or your fingertips, the
touchscreen may malfunction.
• The touchscreen may malfunction in humid conditions or when exposed to water.
• Restart your device to clear any temporary software bugs.
• Ensure that your device software is updated to the latest version.
• If the touchscreen is scratched or damaged, visit a WESTECH Service Centre.
Your device freezes or has fatal errors
If your device freezes or hangs, you may need to close apps or turn off the device and
turn it on again. If your device is frozen and unresponsive, press and hold the Power
key and the Volume key down simultaneously for more than 7 seconds to restart it.
If this does not solve the problem, perform a factory data reset. On the Apps screen, tap
Settings → Backup and reset → Factory data reset → RESET DEVICE → ERASE
EVERYTHING. Before performing the factory data reset, remember to make backup
copies of all important data stored in the device.
If the problem is still not resolved, contact a WESTECH Service Centre.
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