Using Smart Diagnosis; Customer Information Center - LG WM9500H*A Owner's Manual

38 SMART FUNCTIONS

Using Smart Diagnosis™

Should you experience any problems with your washer, it has the capability of transmitting data to your smart
phone using the LG Smart Laundry & DW application or via your telephone to the LG call center.
Smart Diagnosis™ cannot be activated unless your washer is turned on by pressing the Power button. If your
washer is unable to turn on, then troubleshooting must be done without using Smart Diagnosis™.
Smart Diagnosis™ Through The

Customer Information Center

1
Call the LG call center at:
(U.S.A.) 1-800-243-0000
(Canada) 1-888-542-2623
2
When instructed to do so by the call center
agent, hold the mouthpiece of your phone over
the Smart Diagnosis™ logo on the machine.
Hold the phone no more than one inch from (but
not touching) the machine.
3
Press and hold Temp for three seconds.
NOTE
• Do not touch any other buttons or icons on the
display screen.
4
Keep the phone in place until the tone
transmission has finished. The display will count
down the time.
5
Once the countdown is over and the tones have
stopped, resume your conversation with the call
center agent, who will then be able to assist you
in using the information transmitted for analysis.
NOTE
• For best results, do not move the phone while the
tones are being transmitted.
• If the call center agent is not able to get an
accurate recording of the data, you may be asked
to try again.