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Zultys ZIP4x4 User Manual

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ZIP4x4
User's Manual
Zultys Technologies
771 Vaqueros Avenue
Sunnyvale CA 94085-5327
USA
+1-408-328-0450
http://www.zultys.com

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Summary of Contents for Zultys ZIP4x4

  • Page 1 ZIP4x4 User’s Manual Zultys Technologies 771 Vaqueros Avenue Sunnyvale CA 94085-5327 +1-408-328-0450 http://www.zultys.com...

  • Page 2: Revision History

    This document contains proprietary information which is protected by copyright. The contents of this manual and the associated software are the property of Zultys Technologies, and all rights are reserved. No part of this document may be photocopied, reproduced, stored in any computer format, translated to another language, or publicly displayed without the prior written consent of Zultys Technologies.

  • Page 3: Table Of Contents

    C o n t e n t s Chapter 1 Introduction 1.1 Scope ..........1 1.1.1 Audience .
  • Page 4 Installation 4.1 Preparing the ZIP4x4 for Use ......21 4.1.1 Handset ..........21 4.1.2 Power .
  • Page 5 5.2 Configuration Files ........36 5.3 Updating Software on the ZIP4x4 ......39 5.3.1 Introduction .
  • Page 6 ZIP4x4 User’s Manual 7.4 Do Not Disturb (DND) ........62 7.5 Forward .
  • Page 7 Contents 8.3.4 Network Busy ......... . . 82 8.3.5 Call Answered .
  • Page 8 ZIP4x4 User’s Manual 8.9.9 Making and Answering a Call While in Calculator Mode ..105 Chapter 9 The Menu 9.1 Introduction ......... . 107 9.2 Menu | Phone Book .
  • Page 9 Contents 9.7.5 LEDs ..........150 9.7.6 LCD .
  • Page 10 ZIP4x4 User’s Manual Index viii...

  • Page 11: Introduction

    This manual on the ZIP4x4 can be used by a user who wants to understand in detail how features and functions of the phone operate. End users who do not need the depth of information contained in this manual (which is about 150 pages) should refer to the ZIP4x4 User’s Guide (which is 12 pages).

  • Page 12: What This Manual Does Not Include

    Features The ZIP4x4 is a SIP based IP phone with a large number of features. The top of the phone is shown in figure 1-1 and the bottom of the phone in figure 1-2. The phone is referred to as a “four by four”...
  • Page 13 1. Introduction Figure 1-2 Bottom View of ZIP4x4 • four 10/100Base-T Ethernet circuits to connect to the LAN and three additional devices such as a desktop PC, a notebook PC, and another accessory • supports all commonly used PBX functions when used in conjunction with an appropriate call control system •...

  • Page 14: Switch Functionality

    The phone uses an Ethernet switch (not a hub) to connect the three accessory ports and the phone itself to the LAN. Therefore, the ZIP4x4 can control the QoS to ensure that voice packets always have priority. Further, when the phone is not in use, the ZIP4x4 supports wire speed switching between the LAN (network) and the accessory ports.

  • Page 15: Leds

    1. Introduction Figure 1-4 Showing how you can tilt the LCD for better viewing 1.2.3 LEDs The phone has eight bi-color LEDs and three red LEDs. The bi-color LEDs can be off, or show red, green, or orange. These LEDs are on the four call buttons and the four buttons immediately above them.

  • Page 16: Ordering Information

    Zultys Part Description 90-05100 White ZIP4x4, with ac power supply for N. America, Taiwan, and Japan 90-05101 White ZIP4x4, with ac power supply for UK and Hong Kong 90-05102 White ZIP4x4, with ac power supply for continental Europe (Schuko plug)

  • Page 17: Special Paragraph Styles

    (and the user interfaces to support those features) may or may not be described in this manual. This manual is available only in PDF format. You can download the PDF file from the ZIP4x4 web site at: http://www.zip4x4.com You can obtain old versions of the manual that may describe the software that you have or the latest manual that describes all the latest features of the product.

  • Page 18: Colophon

    Adobe Photoshop, Adobe Illustrator, and Microsoft Visio. Documentation Feedback Zultys appreciates any constructive feedback on all our documentation. If you have comments or error reports on any Zultys documentation, please submit your feedback to: Technical Publications Department...

  • Page 19: Warranty, Service, And Support

    C h a p t e r 2 Warranty, Service, and Support Introduction Zultys wants you to get the most out of the product you have purchased. To that end, we offer you: • hardware warranty (for failure of the hardware) •...
  • Page 20 Zultys with a copy of your invoice showing the date that you bought the product and the name and address of the distributor that sold you the product. Zultys will not ask you for this information if you bought the product directly from Zultys.

  • Page 21: Extended Warranty For Products Sold In The Usa To Usa Customers

    2.2.5.1 Verification If you believe that hardware on your the ZIP4x4 is faulty, contact your Zultys sales or service representative. In the USA, you may need to contact Zultys’ technical support to confirm that the equipment is faulty. Follow the procedures in section 2.6.3 on page 15 before calling.

  • Page 22: Software License Agreement

    See section 3.4.6 on page 19 for details on returning equipment to Zultys. Software License Agreement When you obtain software updates from Zultys for your ZIP4x4, you agree to be bound by the terms of this license agreement. This agreement is between you and Zultys.

  • Page 23: Software Updates

    2. Warranty, Service, and Support The training at Zultys's facility is a two day course. The purpose of the course is to teach you how to use the ZIP4x4, so that you can leave the classroom and apply your knowledge to your specific deployment of the product.

  • Page 24: Support

    The software subscription (or an extension of software subscription) applies to an individual phone. If you have more than one ZIP4x4, and you wish to operate all phones on the latest software, you should have a current subscription for each system. You may not update the software on those phones for which the software subscription has expired.

  • Page 25: Using Zultys' Technical Support

    ZIP4x4 does not behave in the manner that you expect. The onus is on you, the system administrator, to configure the ZIP4x4 the way you want it. Zultys’ technical support is not a substitute for training or commissioning. If you need training on the product, join one of Zultys’...
  • Page 26 ZIP4x4 User’s Manual You may contact Zultys’ technical support at the following number. You must pay for any phone charges: +1-408-328-0450...

  • Page 27: Receiving The Zip4X4

    3.2.2 Serial Numbers Verify the serial numbers of each item and compare them with the serial numbers on the packing lists. The serial number of the ZIP4x4 is a twelve character digit alphanumeric code printed on a white barcode label.

  • Page 28: Items Included With Each Phone

    Before returning merchandise to Zultys for repair or replacement, you must ensure that the items are under warranty. Read chapter 2, starting on page 9, for details on the warranty of Zultys’s products. If you are unsure about the warranty of your merchandise, call your local Zultys sales representative for clarification.

  • Page 29: Describing The Problem

    Zultys. Distributors will offer their own service and support for Zultys’s products. 3.4.3 Describing the Problem If you are returning equipment to Zultys for service, attach a tag or sheet of paper to the equipment giving the following details: • your company or institution’s name, address, and phone number •...

  • Page 30: Correspondence

    ZIP4x4 User’s Manual 3.4.7 Correspondence In any correspondence subsequent to the return of equipment, always refer to the equipment by model number and serial number.

  • Page 31: Installation

    2. You should use one of the ac adapters provided by Zultys. If you are unable to obtain this, use an adapter that has a dc output of 12 V, 600 mA. The plug should be 2.0 mm or 2.1 mm with the center positive.

  • Page 32: Wall Or Desk Mounting

    If the phone receives power from both the Ethernet port and an ac adapter, it consumes power only from the ac adapter. You can see what power is applied to the ZIP4x4 using the menu. See section 9.4.3 on page 117.
  • Page 33 1. If you do not use VLANs on the phone, and if you do not expect the phone to receive power from the network, you can actually use any port to connect to the phone system. In this case, the switch inside the ZIP4x4 is an unmanaged switch and it does not matter to which port you connect.

  • Page 34: Connecting A Headset

    Tip – Microphone Ring – Speaker Sleeve – Ground Zultys supplies a headset with the phone, but you can buy good quality replacement headsets for about $20. Traditionally, headsets have been designed to plug in series with the handset. These also provide good quality but typically cost $120.
  • Page 35 This box allows you to select between using the handset and using the headset. Switch Box Figure 4-4 Connecting a Headset to the ZIP4x4 Using an External Switch Box...

  • Page 36: Power On

    4.2.1 Description When you power up the ZIP4x4, it performs a quick power on self test, and typically starts operation in less than 20 seconds. The exact time depends on your network. The phone tries to find a DHCP server if DHCP is enabled.

  • Page 37: Running A Quick Test

    4.2.4.1 Accessing You can run quick tests of the hardware of the ZIP4x4 immediately after power on. You can access a more comprehensive set of self tests at any time when the phone is operating normally by using the menu as described in section 9.7 on page 146.
  • Page 38 Menu button followed by the Esc button and end with the Volume up key followed by the Speaker key. As you press each button or key, the ZIP4x4 beeps. If you press a button or key out of sequence, or if the software fails to recognize a button or key, it does not beep.
  • Page 39 4. Installation The phone then proceeds to load the software as described in section 4.2.2 on page 26, and displays: Loading. Caution Remove the Ethernet cables that are looping the Ethernet circuits and connect the phone to the network. The phone will not operate if you have a loop on any of the Ethernet circuits.

  • Page 40: Communicating With The Network

    ZIP4x4 User’s Manual 4.2.5 Communicating with the Network 4.2.5.1 Phone Not Connected If the phone is not connected on its LAN circuit, the phone displays: ZIP4x4 SIP Phone Phone not connected 4.2.5.2 Connecting to a DHCP Server If the phone is configured for dynamic IP addressing, it attempts to locate a DHCP server. The...

  • Page 41: Tftp Server

    The phone continues to try to find the TFTP server for ten seconds. If it cannot locate the TFTP server within this time, and the phone has the address of a SIP registrar, it displays ZIP4x4 SIP Phone Unable to locate TFTP server The phone displays this for three seconds and then proceeds to register.

  • Page 42: Satisfactory Connections

    2002 scrolls to a maximum of 2022, then to 2002 again. 1. The ZIP4x4 sends the second request 500 ms after the first request. It sends the third request 1.0 s after that, the fourth request 2.0 s after that, and thereafter every four seconds.
  • Page 43 You do not have to enter the seconds. If you do not enter the seconds, the ZIP4x4 sets the seconds to zero. Press the Enter button when you have entered the time. The phone shows the idle display, as described in section 6.3.1 on page 48.
  • Page 44 ZIP4x4 User’s Manual...

  • Page 45: Provisioning The Phone

    5.1.1 Summary of Boot Process To use the ZIP4x4 in its usual manner, you must connect the phone to a LAN that has a DHCP server and a TFTP server. The start up process is as follows: The DHCP server provides an IP address to the phone and also the address of the TFTP server.

  • Page 46: Configuration Files

    ZIP4x4 User’s Manual • domain name (option 15) • NTP servers (option 42) You should consult your system administrator for specific details on configuration of the DHCP server. Configuration Files There can be three sources of configuration for the phone: •...
  • Page 47 [SIP_CONFIG] phone_sip_port=5060 rtp_start_port=33000 ;The Device ID is the user portion of the SIP URI device_id=West ;The Display Name is sent in SIP messages display_name=Zultys ZIP4x4 ;This must always be set to “yes” use_proxy=yes register_w_proxy=yes proxy_addr=10.1.32.224 proxy_port=5060 voice_mail_uri=258 call_park_extension=259...
  • Page 48 Format for Configuration File (Continued) Many parameters in the configuration files correspond to the parameters that you can configure through the menu of the ZIP4x4. Configuration parameters are described in Appendix C, starting on page 161. Every time the phone restarts (either by command or by power on), the phone reads the configuration files.

  • Page 49: Updating Software On The Zip4X4

    Wed 20 Nov 02 14:50 The phone continues to start, using the parameters that are now saved in its memory. Updating Software on the ZIP4x4 5.3.1 Introduction You must connect the phone to a LAN that has a TFTP server and a DHCP server.

  • Page 50: Binary File

    5.3.3 Binary File The binary file for the software contains the software version. When the ZIP4x4 reads the file, it verifies the version that is contained in the file with the file name and will not load it if the versions do not match.

  • Page 51: Dhcp Server

    4. DHCP ACK 5. TFTP read request ZIP4x4_common.cfg 6. TFTP data received ZIP4x4_common.cfg 7. TFTP read request MAC_address.cfg 8. TFTP data received MAC_address.cfg 9. TFTP read request ZIP4x4_version.bin 10. TFTP data received ZIP4x4_version.bin Figure 5-2 Messages for ZIP4x4 to Obtain Configuration...

  • Page 52: Summary

    Action. ZIP4x4 receives TFTP data (ZIP4x4_common.cfg) from the TFTP Server Description. The ZIP4x4 receives the common configuration file and reads it. It is possible that the specific configuration file for a phone is located in a directory that is not the TFTP root directory.
  • Page 53 5. Provisioning the Phone To start the update process, the software in the phone restarts and displays: U p d a t i n g s o f t w a r e ... . The phone displays this message using different characters than normal, and only two lines of text.
  • Page 54 ZIP4x4 User’s Manual...

  • Page 55: Interacting With The Phone

    A phone that has four lines has four such sets of circuits and can allow four simultaneous calls. The ZIP4x4 has a single circuit to connect to the switch. All calls take place over this same circuit, or line. Dedicated software and hardware inside the phone and the switch permit you to have four simultaneous conversations.

  • Page 56: Description Of Keypad

    Important Do not press the Func key and another button or key simultaneously. The ZIP4x4 can read only a single button or key being pressed at a time.
  • Page 57 When the phone is idle, the volume keys control the volume of the ringer. When you press the keys, the phone plays the ringer tone that you have currently selected. You can adjust the volume to suit your needs. After you stop pressing the key, the ZIP4x4 continues to play the ringer tone for two seconds.

  • Page 58: Description Of Buttons

    ZIP4x4 User’s Manual 6.2.2 Description of Buttons The buttons are used to access features or functions of the phone or phone system easily. You use the buttons labelled Call 1, Call 2, Call 3, and Call 4 to make, receive, and terminate calls. The other eleven buttons have two purposes, depending if you pressed the Func key before you pressed the button.

  • Page 59: Incoming Call

    6. Interacting with the Phone You can program the greeting message and the format in which the date and time are shown. 6.3.2 Incoming Call When your ZIP4x4 receives a call, the phone displays: x: To <your_name> <caller’s name or number>...
  • Page 60 Canada }France As you continue to press the Down button, the ZIP4x4 shows each of the menu selections in turn, wrapping round to the first menu selection once it has displayed the last. If you press the Up button when the above display is shown, the arrow moves up to select the...

  • Page 61: Data Backup

    6. Interacting with the Phone When you next enter a menu, the ZIP4x4 puts the arrow in the second row and points to the currently selected item. For example, in the example above, if you pressed the Enter button, the phone has the arrow on the second row and points to the country Canada, instead of Australia.
  • Page 62 ZIP4x4 User’s Manual...

  • Page 63: Special Functions

    C h a p t e r 7 Special Functions Message When you have voice mail messages, the LED on the Msg button flashes red for 500 ms and off for 500 ms. The LED can become lit while you are in the middle of a conversation, if someone has left you a voice mail while you are using the phone.

  • Page 64: Individual Calls

    Encrypt button flashes green synchronously with the green LED on the call appearance button. If the device that you are calling supports encryption, the call completes as normal and the ZIP4x4 lights the LED on the Encrypt button continuously green.
  • Page 65 Receiving a Call When Encryption is Always On or Never On If your ZIP4x4 is configured so that encryption is always on and it receives a call from a device that has encryption always on, or if your ZIP4x4 is configured so that encryption is always off and it receives a call from a device that has encryption always off, your phone will answer the call.

  • Page 66: Holding, Parking, Transferring, And Forwarding Calls

    ZIP4x4 User’s Manual 7.2.2.5 When the Other Party Turns on Encryption During a Call If your phone has been configured to allow encryption, the phone immediately accepts the encryption request and lights the LED on the Encrypt button continuously. The speech is now secure.

  • Page 67: Conference Calls

    If you press the Conf key to select a new call appearance and then you call another party that will not support the request for encryption, your ZIP4x4 drops the call if it was not rejected by the other party and shows: 3.

  • Page 68: User

    The other parties to a conference call cannot turn off encryption on the conference call. Your ZIP4x4 will reject such a request. You can turn off encryption if all the devices that are participating in the conference have the encryption policy set to allow this.

  • Page 69: Log Out

    ACD group or operator group. When you use the headset, the same LED is lit continuously red. If there were no users logged into the ZIP4x4, the display shows instead: User log out...

  • Page 70: Log Into Acd Or Operator Group

    ZIP4x4 User’s Manual When you press any key, the phone displays the idle screen. 7.3.4 Log Into ACD or Operator Group This function is used to log in as an agent or an operator. When you select this menu item, you can join the group without necessarily logging into the phone as an individual.

  • Page 71: Agents Operating Without A Pc

    7. Special Functions 7.3.5 Agents Operating Without a PC Agents can function as part of an ACD group by using the ZIP4x4 phone. The phone automatically supports the following presence states: • logged out • available • active When an agent wishes to take a break, he or she should log out of the ACD group and log back in when available again.

  • Page 72: Do Not Disturb (Dnd)

    If you have configured any forwarding rules on the phone, setting DND overrides those rules. When this function is active and the ZIP4x4 receives a call it immediately rejects it. The phone does not make any sound, does not light any of the call appearance buttons, and does not change the display.

  • Page 73: When Busy

    7. Special Functions The phone counts the number of calls that it forwards on no answer as missed calls. 7.5.4 When Busy If you have configured the phone to forward calls when busy, the phone announces an incoming call in the usual manner if you do not have an active call. If you have an active call, the phone forwards the call to the destination that you have specified.

  • Page 74: Park

    To park a call, ensure you are in active communication with the person. That is, the LED on the call appearance button is lit continuously green. Press the Park button. The ZIP4x4 transfers the call to the park server and appears to the other person as if the call has been placed on hold.

  • Page 75: Failure To Park An Individual Call

    7.6.3 Conference Call When you park a conference call, the ZIP4x4 parks each of the calls that comprise the conference call sequentially. The phone system returns a two digit park number for each of the calls in your conference call. For example, if you had three parties in a conference call, the phone displays:...

  • Page 76: Pickup

    Individual Call You can resume a conversation that has been previously put on hold with the Park function using any ZIP4x4 phone. Press the Pickup button. The phone lights the LED continuously red on the Park button and displays: Pickup from Enter the two digit number for the parked call and press the Enter button or the # key.
  • Page 77 Either: Go off hook and press the Page button; or b. Press the Page button. The ZIP4x4 accesses the phone system and changes the display to: Page Retrieving list •••••••...

  • Page 78: Error Conditions

    ZIP4x4 User’s Manual The phone changes the display to: Select paging group }Inside Sales Finance The phone displays a list of paging groups that you are allowed to page. This list is defined by the system administrator. Use the Up and Down buttons or the Up and Down keys to select the group you want to page and press the Enter button.
  • Page 79 7. Special Functions If communications with the phone system fail, the phone displays: User log in Error: Network failure If the phone system system does not respond, the phone displays: User log in Error: Server not responding If the phone system system has asked for authentication (user address and password), and you entered these incorrectly, the phone displays: User log in Error: Invalid...
  • Page 80 ZIP4x4 User’s Manual...

  • Page 81: Using The Phone

    C h a p t e r 8 Using the Phone Going Off Hook and On Hook You can use the handset, headset, or speaker for any call and easily switch between them – even during the same call. Subsequent sections detail the processes for making and terminating a call. This section briefly describes how to select between the three audio paths.

  • Page 82: Switching Between The Handset, Headset, And Speaker

    ZIP4x4 User’s Manual 8.1.4 Switching Between the Handset, Headset, and Speaker If you are using the handset and want to: • use the headset, press the Hook button and replace the handset in the cradle • use the speaker, press the speaker key and replace the handset in the cradle If you are using the headset and want to: •...

  • Page 83: Dialling A Number After You Get Dial Tone

    8. Using the Phone You can directly call from one ZIP4x4 to another without the aid of a call control system, as described in section 8.2.9 on page 79 Important This type of phone is different from phones that have been in common use for the past 100 years.

  • Page 84: Dialling A Number Without Dial Tone

    ZIP4x4 User’s Manual • The phone plays the DTMF digits to the handset, headset, or speaker as appropriate while you type them. • The phone flashes the LED on the call appearance button fast, which is a prompt for you to press it.

  • Page 85: Sending A # As Part Of The Number

    8. Using the Phone d. Press one of the call appearance buttons. The phone sends the digits and puts the phone into speaker mode. Press the # key. The phone selects the lowest numbered call appearance that is available, sends the digits, and puts the phone into speaker mode. The phone does not play the DTMF digit for the # key.

  • Page 86: Dialling Using A Sip Address

    The arrow on that key reminds you the key is used to shift between upper and lower case characters. The maximum length of a SIP address is defined to be 256 characters. However, the ZIP4x4 will allow you only to enter 64 characters. Once you reach that limit, the phone will not accept more...
  • Page 87 Using the * Key When you press the * key, the ZIP4x4 selects the * which can be sent as a part of a dialled number, either by SIP or as a DTMF digit. If you press the * key twice within 800 ms, you can select from many different symbols.

  • Page 88: Editing A Number

    ZIP4x4 User’s Manual 8.2.6.6 Display The process for making a call to a SIP address, and what the LCD shows during the process, are similar to that described in section 8.2.1 on page 73 and section 8.2.2 on page 74 for dialling a number.

  • Page 89: Dialling An Invalid Destination

    Making a Call Without a SIP Proxy The ZIP4x4 is intended for use with a telephone system but it is possible to use it without one. You might do this if you have two phones either directly connected or isolated on a network. To make the call, you must know the IP address of the phone you want to call or the other device must have an FQDN that your ZIP4x4 can resolve with a DNS server.

  • Page 90: Call Proceeding And Call Answered

    20 digits, the ZIP4x4 displays the rest of the number on the third line. If the number that you have dialled is in your phone book, the ZIP4x4 displays the name of the called party instead of the phone number. It will display the name on the second and third lines.

  • Page 91: Ringback

    Ringback 8.3.2.1 ZIP4x4 to SIP Phone Calls or ZIP4x4 to ISDN Calls When you make a call to another SIP phone, the ringback that you hear will be generated by your phone. The tones will be those that you have selected for the country.

  • Page 92: Far End Busy

    LED on the call appearance button green and red for 250 ms each color. The ZIP4x4 displays this message if the number you are calling does not exist or is not available. The display changes to: 1.
  • Page 93 8. Using the Phone 1. Connected Lancelot Capability Brown 00:00:45 The display shows the duration of the call in hours, minutes, and seconds. The phone starts this timer from zero when it is made aware that the phone is connected. Depending on the system and the protocol used to complete the call, the phone may believe the call is connected but the called person has not yet answered the call.

  • Page 94: Network Failure

    ZIP4x4 User’s Manual 8.3.5.3 Compressed Display When the phone displays the data in the compressed mode, the LED remains unchanged at solid green while the display changes to: 1. 4083280450 00:45 Sun 31 Aug 02 20:32 1. Lancelot C 00:45...

  • Page 95: Receiving A Call

    The phone plays a ringing tone on the speaker if you have no active calls and you have adjusted the volume to be greater than zero. If you set the volume to zero, the ZIP4x4 plays no ring sound. The phone plays one ring tone for calls that originate from outside the enterprise and another for those that originate inside the enterprise.

  • Page 96: Receiving Multiple Calls And Call Waiting

    ZIP4x4 User’s Manual 8.4.2.2 Compressed Display When the phone is in the compressed display mode it shows on the display: 1. Lancelot Capabili Sun 31 Aug 02 20:3 The phone truncates the caller’s name or address to 17 characters. You can toggle the phone to the expanded display mode by pressing the Enter button.

  • Page 97: Rejecting The Call Or Not Answering

    8. Using the Phone This example is for the case when there are three incoming calls. The meaning of the abbreviations on the fourth display is described in section 8.3.5.2 on page 83. You can toggle the phone to the compressed display mode by pressing the Enter button. 8.4.3.2 Compressed Display The display shows information for multiple calls.

  • Page 98: Answering The Call

    ZIP4x4 User’s Manual 8.4.4.3 Missed Calls When the phone next returns to the idle state it shows the number of call you have missed or that your ZIP4x4 rejected, for example: Sales support 3 missed calls Mon 01 Sep 02...

  • Page 99: Receiving A Call While Accessing The Menu

    Mute button. The phone disconnects the microphone input and flashes the LED on the Mute button red for 500 ms and off for 500 ms. The ZIP4x4 does not change the display. To resume a 2-way conversation, press the Mute button again.
  • Page 100 ZIP4x4 User’s Manual 8.5.2.2 Placing a Call on Hold If you want to put the conversation on hold, press the Hold key. The LED on the call appearance button flashes green for 500 ms and off for 500 ms. The phone is silent. Although you still have the phone off hook, the phone does not provide you with a dial tone and does not automatically reserve a call appearance.
  • Page 101 8. Using the Phone 1. Lancelot C 00:29 Sun 31 Aug 02 20:32 On the top row, the phone displays: • the call appearance for this call (1 to 4) • the number you called (or the SIP address of the person you called) or the name of the person if the name exists in the phone book and you made the call •...

  • Page 102: Transferring A Call

    ZIP4x4 User’s Manual b. press the Hold key or press the call appearance button If you have more than one conversation on hold: use the Up and Down buttons to identify which caller is on which call appearance b. optionally take the phone off hook do one of the following: •...

  • Page 103: Transferred By The Other Party

    8.5.4 Transferred by the Other Party When a call appearance on the ZIP4x4 is transferred to a different party, the call information for the initial party (the party that transferred your call), instead of the party that received your call,...

  • Page 104: Using The Calculator

    Other Party Terminates the Call When the person that you are talking with goes on hook, your ZIP4x4 phone is immediately aware of this. The phone turns the call appearance LED solid red to indicate that the far end has disconnected.

  • Page 105: Quick Ways To Dial A Number

    It shows the most recent call as call 01, and the oldest call as call 32. For example: Redial 01 Zultys Technologies Thu 03 Oct 02 17:14 Press the Up and Down buttons to move through the list of names or numbers. Press the Enter button or the Redial key to select the number.

  • Page 106: Dialling By Memory Location In The Phone Book

    To dial a number or address in the phone book at any memory location, press the Mem button. The ZIP4x4 lights the LED on the button red. Enter the two digit number (00 to 99) of the memory location. You do not need to press the Enter button or #.

  • Page 107: Dialling By Name

    }first_entry second entry For example: Zultys Technologies }Apple Computer Blenheim Palace Do one of the following: Use the Up and Down buttons to select the name. The arrow remains in the middle row.

  • Page 108: Dialling A Recent Call

    ZIP4x4 User’s Manual 8.7.5 Dialling a Recent Call If you miss a call or if your phone rejects an incoming call it indicates this when the phone is in the idle state. If you have no active calls, you can quickly dial someone who has recently called you by pressing the Up button.

  • Page 109: Conference Calls

    When you have a conversation with more than one person this is called a conference. This is a feature that is supported on the ZIP4x4 so the function will operate on any phone system that can support multiple call appearances to the phone. You can have only a single conference call active at a time.

  • Page 110: Placing A Conference Call On Hold

    ZIP4x4 User’s Manual If the phone is in the compressed display mode the display changes to: 1. 4083280450 00:29 2. Lancelot C 00:45 Wed 26 Jun 02 11:34 The phone displays the name or number of the person on the conference call together with how long the call has been on the call appearance.

  • Page 111: Adding Another Person To The Conference

    8. Using the Phone The phone flashes the LED on the Mute button red for 500 ms and off for 500 ms. The phone does not change the display. To allow the other people on the conference call to hear you, press the Mute button again. 8.8.5 Adding Another Person to the Conference 8.8.5.1...

  • Page 112: Terminating A Conference Call

    ZIP4x4 User’s Manual If you want the person you just called to join the conference call, press the Conf key. The phone lights the LED on the call appearance button to be continuously orange. 8.8.5.2 Incoming To answer an incoming call do one of the following: If you want the other people on the conference call to hear you answer the call: Press the Conf key.

  • Page 113: Calculator

    (number of significant digits) of 12 digits. You can easily put the phone into calculator mode and restore it to phone mode. Alternatively, you can keep the ZIP4x4 normally in calculator mode; the ZIP4x4 will switch between calculator mode and call mode intelligently depending upon what you are doing.

  • Page 114: Order Of Operations

    You can scroll the display by using the Up and Down buttons. As you perform multiple calculations, the ZIP4x4 remembers what you typed so that you can scroll back. The phone remembers and can display 32 lines.

  • Page 115: Exiting

    Hold, and Speaker) do not function as arithmetic keys. You can, for example, easily put a conversation on hold (without dividing their phone number!). When you terminate the call, the ZIP4x4 returns to the calculator mode provided all of the LEDs on the call appearance buttons are off; that is, there is no call activity.
  • Page 116 ZIP4x4 User’s Manual...

  • Page 117: The Menu

    As you press Up and Down, the display scrolls through the list of choices. The selections are: Phone Book. Store and recall numbers that you want to dial. See section 9.2 on page 107. Instant Messages. Exchange instant messages with other ZIP4x4 users. See section 9.3 on page 113.

  • Page 118: Search

    For example, if you typed L and pressed the Enter button, the ZIP4x4 might display: Ken Livingston }Lancelot Capability Lord Nelson 1. If you typed no characters, the ZIP4x4 displays all of the contacts in your phone book and points to the one that is closest to the start of the alphabet.

  • Page 119: Add New Contact

    9. The Menu The phone looks at the contact’s name to find a match. If you have not entered a name for the contact, the phone displays the address (SIP URI or number). The SIP URIs are sorted within the alphabetical list. Numbers are at the end of the list. If the contact is not the one you wanted: Use the Up and Down buttons or the Up and Down keys to scroll through the list of names.
  • Page 120 DTMF digit for the # key and replaces the last character in the SIP URI with the last typed character. You do not need to precede the address with the word SIP and a colon character. The ZIP4x4 automatically includes these for you in the outgoing message. If you want to type the...

  • Page 121: Edit

    9. The Menu The display shows: Location The phone shows a list of unused memory locations, and points to the lowest location that is free. 10. Use the Up and Down buttons or the Up and Down keys to select a memory location and press the Enter button.

  • Page 122: Delete

    ZIP4x4 User’s Manual Edit the name, and address of the contact as you would do if you were entering a new contact as described in section 9.2.2 on page 109. The phone places the cursor at the end of the name, address, or number. Edit it as described in section 8.2.7 on page 78.

  • Page 123: Menu | Instant Messages

    You can exchange instant messages with other SIP devices that are connected to the same SIP server that connects to your ZIP4x4. The ZIP4x4 can send messages of 1000 characters in length and receive messages of up to 3600 characters.

  • Page 124: Outbox

    9.3.3 Outbox Instant messages that are sent from the ZIP4x4 are placed in the outbox. Messages remain in the outbox until you delete them. The outbox line of the Instant Message display lists the number of messages that remain in the outbox; the Instant Message display shown in section 9.3 shows an...

  • Page 125: Erase All

    In each case, the inbox message is not altered. • Press the Esc key to exit the message and return to the inbox. 9.3.4 Erase all Select this option to remove all messages from the ZIP4x4 inbox and outbox.

  • Page 126: Menu | Information

    9.4.1 Times When you select Menu | Information | Times, the ZIP4x4 shows the following displays. You can only view this information. Use the Up and Down buttons or the Up and Down keys to scroll through the various screens. The display on your phone may be different from the screens shown below.

  • Page 127: Records

    9.4.2 Records When you select Menu | Information | Records, the ZIP4x4 shows the following displays. You can only view this information. Use the Up and Down buttons or the Up and Down keys to scroll through the various screens. The display on your phone may be different from the screens shown below.
  • Page 128 ZIP4x4 User’s Manual H signifies half duplex. g. F signifies full duplex. When you display this first screen, the LEDs on the four call buttons display the status of the Ethernet circuits. The LED is solid green to indicate that there is a connection.

  • Page 129: Manufacture

    9.4.4 Manufacture When you select Menu | Information | Manufacture, the ZIP4x4 shows the following displays. You can only view this information. Use the Up and Down buttons or the Up and Down keys to scroll through the various screens. The display on your phone may be different from the screens shown below.

  • Page 130: Menu | User Settings

    ZIP4x4 User’s Manual Menu | User Settings This menu selection allows you to tailor the phone to suit your personal preferences. When you select Menu | User Settings the display shows: User Settings }LCD Contrast Greeting message Clear user settings...

  • Page 131: Greeting Message

    9. The Menu 9.5.2 Greeting Message This allows you to display a message on the top row of the phone when the phone is idle (see section 6.3.1 on page 48). When shipped from the factory, the greeting message is set to ZIP 4x4 SIP Phone To change the greeting message: Select Menu | Settings | Greeting Message.

  • Page 132: Date And Time

    Date and Time This allows you to adjust the current date and time on the ZIP4x4 and select the offset from GMT. By default, the phone should use NTP and obtain its time automatically. If you find that the date or time is incorrect, contact the administrator of your network.

  • Page 133: Ring Tone

    9. The Menu If the administrator has selected (see section 9.6.6 on page 143) that only a single tone should be played for internal or external calls, the phone instead displays in lieu of rows two and three: }ring tone Press the Enter button, the display shows: External ring tone }ring pause...
  • Page 134 ZIP4x4 User’s Manual Select “second call tone” and press the Enter button, the display shows: Second call tone }short high beep long high beep short low beep long low beep custom silent This is the tone that is played to you when you are talking on the phone and the phone receives an incoming call (call waiting).
  • Page 135 9. The Menu 11. When you have made your selection, press the Enter button. The phone changes the display to that shown in step 2. 9.5.5.1 Custom Audio This section describes how you can select a custom tone used to indicate an incoming call from and internal number or an external number or indicate a second call (while you are on a call).
  • Page 136 The ZIP4x4 displays this message if the connection to the HTTP server fails: External ring tone Error: Connection failure b. The ZIP4x4 displays this message if the HTTP server does not exist or does not respond: External ring tone Retrieving list Error: time-out...

  • Page 137: Display Events

    The ZIP4x4 displays this message if the specified directory on the HTTP server is empty: External ring tone Retrieving list Error: no files g. The ZIP4x4 displays this message if the downloaded WAV file is of the wrong format: External ring tone Downloaded file Error: wrong format 9.5.6...

  • Page 138: Date Format

    ZIP4x4 User’s Manual The display changes to: Set | Regional Optn }country language number format date and time time format date format This example shows seven rows, though in practice the display can show only three rows at once. As you press Up and Down, the display scrolls through the list of choices.
  • Page 139 9. The Menu The display changes to: Settings | Numbers }. decimal , 1000 . decimal 1000 , decimal . 1000 , decimal sp 1000 , decimal 1000 The selections allow you to choose how you want numbers displayed by selecting the characters used for the decimal point and the delimiter for thousands.
  • Page 140 ZIP4x4 User’s Manual In 24 hour format the phone always uses two digits for the hour. For example 09:30 In 12 hour format the phone uses one or two digits for the hour and appends an ‘a’ or ‘p’ at the end after the minutes.

  • Page 141: Menu | Protected Settings

    9. The Menu If you have chosen to display the seconds in 24 hour format, the choices are: Settings | Date Frmt }10-6 Sun 10/6 Sun 10/6/02 10-6-02 10/06 Sun 10-06 Sun 02/10/06 02-10-06 Sun 06 Oct Sun Oct 06 Oct 06 Sun Select the one you want and press the Enter button.

  • Page 142: Password

    }Enter password ******* You enter the password followed by the Enter button. The ZIP4x4 displays the star characters shown above as you enter the password. You need to enter the correct password to be able to change any of the protected settings described in the remainder of this section 9.6.

  • Page 143: Ip Communications

    The Administrator can change the password from the configuration file that is saved on the TFTP server. If the Administrator chose to do so, the ZIP4x4 restores the password to that saved in its configuration file the next time it powers up.
  • Page 144 TFTP server (you can specify this as an IP address or an FQDN) If you enable DHCP you should not ordinarily modify these parameters on the ZIP4x4. If the server does not provide all of these parameters, or if you want to make a change to one of the parameters, you can set it from the appropriate screen.
  • Page 145 • SIP transport protocol If you use the ZIP4x4 with the a system that does not creates the configuration file with all these parameters, you must configure these parameters manually. DSCP. The final setting in this menu structure is the DSCP (layer 3 QoS) setting.

  • Page 146: Sip Communications

    ZIP4x4 User’s Manual Type a number for the DSCP setting and press the Enter button. The phone will not accept a number that is greater than 63. All voice packets (RTP) leaving the phone’s microprocessor will have this value in the ToS byte of the IP header (see figure 1-3 on page 4).
  • Page 147 PSettings | SIP Outbound proxy }10.1.30.194 Backup Proxy Server. This is the IP address of the backup proxy server. The ZIP4x4 will attempt to switch to the backup proxy if the primary proxy server fails to operate.. PSettings | SIP Backup proxy }10.1.31.196...
  • Page 148 ZIP4x4 User’s Manual Registrar Port. This parameter specifies the SIP Registrar server port. The default value is 5060 and that is used if you leave this field blank. PSettings | SIP Registrar port }5060 Backup Proxy Port. This parameter specifies the TCP or UDP port number of the backup proxy.

  • Page 149: Vlan

    VLAN configuration. You can have one to eight VLANs on the ZIP4x4. These are referred to as A, B, C, D, E, F, G, and H. For each VLAN, you can specify the VLAN ID from 0 to 4094.
  • Page 150 ZIP4x4 User’s Manual Press the Enter button. If you have defined a second VLAN (that is, you entered a VLAN ID for the definition of B), the phone prompts you to define a third VLAN (C), and so on. As soon as you define no more VLANs (or you define eight VLANs which is the maximum...

  • Page 151: Names And Numbers

    9. The Menu 15. An example of a more complex table might be: VLAN A B C U T E E T E T E U T T T This example shows five rows, though in practice the display can show only three rows at once.
  • Page 152 00. You can dial it by pressing the Msg button or pressing Memory 00. When the ZIP4x4 needs to access the voice mail, it sends the call to: <voice mail number>@<SIP outbound proxy server>...

  • Page 153: Audio

    9.6.6 Audio This selection allows you to control the way speech and ringing tones are handled on the ZIP4x4. The phone is supplied with four standard tones to announce ringing that most businesses will find acceptable. The phone can play any WAV file as a ringing tone. Using these settings you determine what choices the users of the phone will have to change the ringing tones for the phone.
  • Page 154 ZIP4x4 User’s Manual The display changes to: PSettings | Audio }codec encryption distinctive ring accept URL sound URL This example shows six rows, though in practice the display can show only three rows at once. As you press Up and Down, the display scrolls through the list of choices.
  • Page 155 40 characters. The ZIP4x4 will allow users access only to the first 256 files in the directory. Therefore, you should not store more than this. Each of the files in the directory must be encoded as 8 bit µ-law (PCM).

  • Page 156: Menu | Self Test

    ZIP4x4 User’s Manual Menu | Self Test 9.7.1 Purpose This menu selection allows you to test the phone and the network to which it is connected. The phone will not allow you to make or receive calls when you are conducting any of the self tests.
  • Page 157 Press the Menu, Esc, or Enter buttons to exit this state. If you typed an IP address, or an FDQN that was resolved, the ZIP4x4 sends up to 99 messages to the host, each one second apart. Each message has 24 bytes of optional data (so the total message length is 32 bytes) and the phone increments the sequence numbers starting with 0 after power on and continuing to increment the numbers until 64K.

  • Page 158: Loop Ethernet Ports

    The phone continues to send messages. When it receives a response to a message it updates the second and third rows of the display. The ZIP4x4 continues in this way until it has sent 99 messages or until you press the Esc button to stop the process. When you stop the process, the phone waits the time-out period for any reply that it might be expecting.

  • Page 159: Buttons And Keys

    9. The Menu Caution Remove all cables from the back of the ZIP4x4 before proceeding. You must not connect the phone to your network with a loop on the Ethernet ports of the phone. 9.7.4 Buttons and Keys This allows you to test the buttons, keys, handset switch, and headset switch on the phone. When...

  • Page 160: Leds

    ZIP4x4 User’s Manual If the phone does not detect that you pressed a button or key, the phone does not display the cursor character. For example, the display might look like: •• ••••••••••••===•• •••••••••••••••• ••• Wait to exit. In this example, the phone did not recognize that you pressed the Up button and the Func key.

  • Page 161: Lcd

    If you press Menu, the phone exits the menu system and turns off all of the LEDs. 9.7.6 The phone displays several graphical patterns followed by the Zultys logo. The first display is: The phone shows a vertical line that moves from left to right. It then moves the line back from right to left.

  • Page 162: Audio

    This test takes ten seconds. The ZIP4x4 then repeats the test of the LCD by showing the vertical line. Press Menu, Esc, or Enter to exit this test. If you press Menu, the phone exits the menu system. If you press Enter or Esc, the phone displays the Self Test menu shown in section 9.7.1 on page 146.

  • Page 163: Audio Return

    9. The Menu When the phone has recorded for 10 s, it plays a double beep into the handset. The phone is silent for one second and then plays a tone that sweeps from 300 Hz to 3 kHz in three seconds. The phone is silent for 500 ms then it replays the audio that it recorded to the headset.
  • Page 164 ZIP4x4 User’s Manual...

  • Page 165: Appendix A Menu Structure

    A p p e n d i x A Menu Structure Phone Book (section 9.2) Search Add new contact Edit Delete Information (section 9.4) Times ⇒ ⇒ ⇒ •Difference from GMT •Phone power on •Phone connected ⇒ •Phone registered •Total talk time Records ⇒...
  • Page 166 ZIP4x4 User’s Manual User Settings (section 9.5) LCD Contrast •1 – 20 Greeting message Clear user settings Date and time Audio ⇒ ⇒ ⇒ •External ring tone •Internal ring tone •Second call tone ⇒ •Key click Display Events Regional Options ⇒...

  • Page 167: Appendix B Led Summary

    A p p e n d i x B LED Summary Call Appearance Buttons The LEDs on the call appearance buttons can be off or can show red, green, or orange. Figure B-1 shows what the LEDs show for various phases of a call. The figure shows where you can find more details about that state.

  • Page 168: Message And Encrypt Button

    ZIP4x4 User’s Manual The time reference for all LEDs is the same, so that the first quarter second for each LED starts simultaneously. This provides a more uniform display. For example, if the phone receives a call on call appearance 1 it will flash its LED. If another call comes in 250 ms later, the LED on the second call appearance button will flash synchronously with the first LED.

  • Page 169: Park And Pickup Button

    B. LED Summary B.1.5 Park and Pickup Button The LED is lit continuously red after you press the Park or Pickup button. Enter a two digit number. The phone turns off the LED. See section 7.6 on page 64 and section 7.7 on page 66 for details.
  • Page 170 ZIP4x4 User’s Manual...

  • Page 171: Appendix C Configuration Files

    This appendix describes the function, composition, and implementation of ZIP4x4 configuration files. Configuration File Types The ZIP4x4 phone obtains its configuration from two separate files: the common configuration file and the specific configuration file. C.2.1 Common Configuration File The common configuration file sets parameters on all phones within an enterprise that are to have the same values.

  • Page 172: Specific Configuration File

    <MAC address>.cfg For example, 0050C2180FD8.cfg is the specific configuration file for a ZIP4x4 phone that has the MAC address 00:50:C2:18:0F:D8. Configuration File Format Common and specific configuration files are similar in format and composition. Most configuration parameters can be set in either file. Configuration files are stored in ASCII format.

  • Page 173: Parameter Entries

    [NET_CONFIG] use_dhcp=yes tftp_cfg_dir=./ZIP4x4 Figure C-2 Configuration File Example The name of the parameter and the parameter value must be on the same line. The name of the parameter is not case sensitive; it can be entered in either upper or lower case. However, parameter values are case sensitive.
  • Page 174 Valid settings range from 0 to 63. Default value is 0. ip_addr Parameter is static address assigned to the ZIP4x4. Used for section 9.6.2 on manual configuration when use_dhcp is set to ‘no’ or DHCP does page 133 not return an address (DHCP option 50).
  • Page 175 This parameter must be set in the common configuration file in order for the phone to read and process its specific configuration file. The default value of ./ZIP4x4 is valid only if your TFTP server contains a directory by that name and if the specific configuration file resides in that directory.

  • Page 176: Sip Configuration

    ZIP4x4 User’s Manual C.4.2 SIP Configuration SIP parameters allow the ZIP4x4 phone to operate properly in a SIP environment. Figure C-5 lists the SIP configuration parameters. Description of equivalent menu Parameter Description command auth_password The proxy password authenticates the ZIP 4x4 to proxy section 9.6.3 on...
  • Page 177 C. Configuration Files Description of equivalent menu Parameter Description command phone_sip_port Specifies the UDP port number that the phone uses to send section 9.6.2 on and receive SIP messages. Valid settings range from 1025 to page 133 (SIP 65535. Receive Port) Default value is 5060.
  • Page 178 C.4.2.1 Mandatory Fields The proxy_addr parameter must be set in order for the ZIP4x4 phone to function properly. The proxy server receives SIP requests from the phone and forwards them to the next intermediate device in the network. This parameter sets the address of the proxy server for the phone and provides no meaningful default if it is omitted from the configuration files.
  • Page 179 C. Configuration Files [SIP_CONFIG] phone_sip_port=5060 rtp_start_port=33000 ;The Device ID is the user portion of the SIP URI device_id=West ;The Display Name is sent in SIP messages display_name=Zultys ZIP4x4 ;This must always be set to “yes” use_proxy=yes register_w_proxy=yes proxy_addr=10.1.32.224 proxy_port=5060 voice_mail_uri=258...

  • Page 180: Hardware Configuration

    ZIP4x4 User’s Manual C.4.3 Hardware Configuration Hardware configuration parameters adjust LCD and volume characteristics. Figure C-7 lists the hardware configuration parameters. Description of equivalent menu Parameter Description command handset_volume Adjusts the handset volume. Values range from 0 (silent) to 20 none (loud).

  • Page 181: Vlan Configuration

    C.4.4.1 Programming Restrictions You can configure the ZIP4x4 with up to eight VLANs, referred to as A, B, C, D, E, F, G, and H. Each Ethernet circuit can be on a different VLAN. The following restrictions must be considered when configuring the VLANs •...
  • Page 182 ZIP4x4 User’s Manual Description of equivalent menu Parameter Description command vlan_id_a Specifies the VLAN ID for VLAN A. Values range from 1 to 4094. section 9.6.4 on page 139 Default value is 1. vlan_id_b Each variable specifies the VLAN ID for the respective VLAN.

  • Page 183: Audio Information

    C. Configuration Files C.4.5 Audio Information Audio information parameters configure ring tone styles. Figure C-11 lists the Audio Information configuration parameters. Description of equivalent menu Parameter Description command codec Specifies speech encoding method. Valid settings are 0 and 1: section 9.6.6 on page 143 µ-law 0 specifies...
  • Page 184 ZIP4x4 User’s Manual Description of equivalent menu Parameter Description command int_ring_tone Specifies the ring tone for calls received from phones inside the section 9.5.5 on enterprise. Valid settings range from 0 to 4 as follows: page 122 0 - ring pause...

  • Page 185: General Information

    C. Configuration Files C.4.6 General Information General information parameters configure miscellaneous phone settings. All general information parameters are optional. Figure C-13 lists the General Information configuration parameters. Description of equivalent menu Parameter Description command clear_settings Determines the frequency that settings are cleared when the section 9.5.3 on phone is powered on.
  • Page 186 Figure C-13 General Information Parameters (Continued) C.4.6.1 Programming Restrictions: Time Format Figure C-14 lists the four time format (time_fmt) tag combinations supported by the ZIP4x4. The phone will not properly update the time and date if an unsupported combination is used:...
  • Page 187 %l:%M%f 12 hour format: display hours, minutes, and seconds %l:%M:%S%f Figure C-14 Time Format Strings Supported by the ZIP4x4 C.4.6.2 Programming Restrictions: Date Format The choice of valid date format (date_fmt) tag combinations depend upon the selected time format string, as described in section C.4.6.1. Figure C-15 lists the valid date formats when you select a time format that does not display seconds.
  • Page 188 (,), period (.), a space ( ), or no separation between the characters, which is denoted by an underscore (_). Figure C-17 lists the six delimeter format (delmtr) tag combinations supported by the ZIP4x4. The calculator may not function properly if an unsupported combination is used:...

  • Page 189: Appendix D Acronyms

    A p p e n d i x D Acronyms automatic call distributor channel associated signalling class of service DHCP dynamic host configuration protocol do not disturb domain name service DTMF dual tone multi-frequency FQDN fully qualified domain name Greenwich Mean Time ICMP Internet control message protocol IEEE...
  • Page 190 ZIP4x4 User’s Manual VLAN virtual local area network...
  • Page 191 I n d e x Symbols caller ID ......85 display name ....85 calling .
  • Page 192 ....48 returning to Zultys ... 18 description ....4 SIP address, entering .
  • Page 193 ..... . 9–12 ZIP4x4 features ..... . 2...
  • Page 194 ZIP4x4 User’s Manual...

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