DVDO iScan Ultra Product Manual page 17

Troubleshooting
(continued)
16
If the computer monitor displays the
video, then the problem is either in the
original video output cable, its connec-
tion to the display, or the display itself.
7) Try a different output cable with
your display.
8) Verify that all the Output Controls
are set correctly.
9) Verify that your display is capable
of accepting a 31.5 KHz input.
If no image is observed, or the computer
monitor does not render an image, the
iScan Ultra may be defective. For service,
please contact your Authorized DVDO
Reseller, or contact Anchor Bay Tech-
nologies directly. See the cover of this
Product Guide for contact information.
The colors appear incorrect.
Incorrect colors are often due to either
an incorrect color space setting, or an
incorrect connection to the display
1) Use a DVD player or VCR in "pause
mode " to generate a still image
2) Refer to Output Control, Color Space,
page 14, to set the correct color space
(RGB or Yuv)
3) If you are using a display with
either individual RGB or Y-Pb-Pr
(Component) inputs, the connectors
may be inserted incorrectly, or the
labeling of the cable may be at fault.
For individual RGB connectors, insert
only one of the connectors at a time
to match the correct color output to
the correct color input
For Y-Pb-Pr (Component) connectors,
connect only the Y connector to the
input. The correct match should
result in a black and white image.
Inserting the Pr connector and the
Pb connector should result in a cor-
rect full color image.
If further assistance is needed, please
contact your iScan dealer.
I cannot make adjustments
to the video image.
[NA (not applicable) appears
on the Alphanumeric Display]
No picture control or output control
adjustments can be made to video
connected to the 'Pass-Thru' input.
Not all picture or output control adjust-
ments are applicable to a DVI output.
See Displays and Controls, page 10-14,
for the details.
I cannot get any output from
the DVI connector.
A DVI output cannot be generated from
a 'Pass-Thru' connected input.
I cannot change any of the
Picture Controls or Output
Control.
Your iScan's controls are locked. To
unlock them, press both the
buttons simultaneously. A 'ULK' message
will appear in the front-panel display.
The iScan Ultra is now unlocked and
Picture and Output Control settings can
be changed.
and