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Troubleshooting the Actiontec M1424WR Router
You can use the Power, Internet, and Ethernet lights on the front panel of the Actiontec router to help
diagnose home networking connectivity problems. Follow the steps below to diagnose and test the
possible solutions for any connectivity problems you are experiencing.
Note: You might want to print these directions to make the troubleshooting process easier.
1. Is the Power light illuminated?
•
Light is green: The Actiontec router power is on. Go to Step 2.
•
Light is not solid green:
2. Is the Internet light illuminated?
•
Light is green: The connection between your Actiontec router and Verizon Online is
established. Go to Step 3.
•
Light is off:
service.
3. Is the Ethernet WAN light illuminated?
•
Light is green: The connection between your Actiontec router and the Internet is
established. Go to Step 4.
•
Light is off:
4. If the Actiontec router is connected to your computer using an Ethernet cable, are any
Ethernet lights illuminated (E1, E2, E3, or E4)?
•
Light for the port where a cable is connected is green: The Ethernet connection
between the router and the computer or network device is established. Go to Step 5.
•
Light for the port where a cable is connected is off:
the Actiontec router and your computer or network device.
5. Reboot your computer by turning it off, waiting for 45 seconds, and then turning it back on.
Re-check your router lights.
6. Disconnect all networked computers and restart the computer connected to the router.
7. Reconnect the other computers one-by-one to isolate the problem.
Troubleshooting the Actiontec M1424WR Router
The router isn't getting power.
No connection is established between your router and the Verizon FiOS
Your router is unable to connect to the
Internet.
No link is established between
1
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Related Manuals for ActionTec M1424WR
Summary of Contents for ActionTec M1424WR
- Page 1 Troubleshooting the Actiontec M1424WR Router You can use the Power, Internet, and Ethernet lights on the front panel of the Actiontec router to help diagnose home networking connectivity problems. Follow the steps below to diagnose and test the possible solutions for any connectivity problems you are experiencing.
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Page 2: Support Documents
• The router is initializing. If the Power light doesn't display steady green after a minute, turn off the power switch on the back panel of the Actiontec gateway for 45 seconds and then turn it back on. If the power light is now solid green but you can't connect to the Internet, continue with... - Page 3 Verizon Online Using the Internet Light to Troubleshoot the Actiontec Router 1. The most common cause of a lost connection to your FiOS service is a bad connection between the router and your FiOS wall connection. • Check the connection where the Ethernet cable connects to the WAN port on the back of the Actiontec router.
- Page 4 Verizon Online Using the WAN Light to Troubleshoot the M1424WR Actiontec Router. 1. Verify that your Ethernet cable connection to the Ethernet WAN port on the back panel of the router is secure. 2. Check the connection where the Ethernet cable connects to your FiOS connection.
- Page 5 Verizon Online Using the Ethernet LAN Lights to Troubleshoot the Actiontec Router An Ethernet light should be illuminated for each port (1-4) where you have an Ethernet cable connected. If you have an Ethernet cable plugged into a port that does not have its light illuminated, follow the steps below to diagnose the problem.