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Using the Internet Light to Troubleshoot the Actiontec Router
1. The most common cause of a lost connection to your FiOS service is a bad connection
between the router and your FiOS wall connection.
•
Check the connection where the Ethernet cable connects to the WAN port on the back
of the Actiontec router.
•
Check connection where the same Ethernet cable connects to your FiOS wall
connection.
2. If the Internet light still isn't illuminated, there may be a service outage in your area. If you
have a mobile phone with Internet access, you can enter
http://cgi.verizon.net/systemstatus/default.asp?template=central to display the Verizon
System Status page.
3. If the Internet isn't illuminated and there is no service outage, continue with
Troubleshooting the Actiontec M1424WR Router
Verizon Online
Step
3.
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