Troubleshooting - VTech Kidizoom Duo User Manual

trouBLeshootIng

Go through this section if you experience difficulty in operating
Kidizoom Duo.
®
Problem
Camera stops working
Image taken is not
clear
Cannot connect to
computer
Memory card can't be
detected
Cannot save files
Solution
1. Let the camera sit for a few minutes
without batteries,
batteries.
2. Turn the camera ON. It should now work
properly.
3. If the camera does not work, replace
the batteries with an entire set of new
batteries.
1. Check if the camera is held steadily.
2. Make sure the lighting conditions of the
shooting environment are good.
3. Check to see if the camera lens
protection window is clean.
Check the connections on the USB cable
between the camera and the computer
and review the appropriate connection
procedure in this manual.
1. Check if the memory card is correctly
inserted.
2. Check to see if the memory card is
the supported type. The camera only
supports microSD or microSDHC card.
3. Check to see if the file system of
your memory card is FAT or FAT32,
Kidizoom ® Duo does not support NTFS
or exFAT file systems. You should back
up all important data from your memory
card and format it in either the FAT or
FAT32 file system before using in your
Kidizoom ® Duo.
Check if the memory card is full.
If there is no memory card inserted, check
the Kidizoom ® Duo internal memory.
then replace the
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