Kenwood KDC-BT368U Instruction Manual page 28

TROUBLESHOOTING
Symptom Remedy
iHeartRadio station If "Explicit Content" in [Account Settings] is checked in
cannot be selected. the web version of iHeartRADIO, custom stations become
unavailable.
"NOT CONNECTED" Link to the application is impossible.
• Search from the Bluetooth device again.
No Bluetooth device is
• Reset the unit. ( 3)
detected.
• Make sure you have entered the same PIN code to both
Bluetooth pairing
cannot be made. the unit and Bluetooth device.
• Delete pairing information from both the unit and the
Bluetooth device, then perform pairing again. ( 12)
• Adjust the microphone unit's position. ( 12)
Echo or noise is heard
• Check the [ECHO CANCEL] setting. ( 14)
during a phone
conversation.
• Reduce the distance between the unit and the Bluetooth
Phone sound quality
is poor. device.
• Move the car to a place where you can get a better signal
reception.
• Use voice calling method in a more quiet environment.
Voice calling method is
• Reduce the distance from the microphone when you
not successful.
speak the name.
• Make sure the same voice as the registered voice tag is
used.
• Reduce the distance between the unit and the Bluetooth
Sound is being
interrupted or skipped audio player.
• Turn off, then turn on the unit and try to connect again.
during playback of a
• Other Bluetooth devices might be trying to connect to the
Bluetooth audio player.
unit.
24
ENGLISH
Symptom Remedy
• Check whether the connected Bluetooth audio player
The connected Bluetooth
audio player cannot be supports Audio/Video Remote Control Profile (AVRCP).
controlled. (Refer to the instructions of your audio player.)
• Disconnect and connect the Bluetooth player again.
"DEVICE FULL" The number of registered devices has reached its limit.
Retry after deleting an unnecessary device. ( 16, DEVICE
DELETE)
"N/A VOICE TAG" Make sure the same voice as the registered voice tag is
used.
"NOT SUPPORT" The connected phone does not support Voice Recognition
feature or phonebook transfer.
"NO ENTRY"/"NO PAIR" There is no registered device connected/found via
Bluetooth.
"ERROR" Try the operation again. If "ERROR" appears again, check if
the device supports the function you have tried.
"NO DEVICE" The unit failed to search for the registered Bluetooth device.
Check the Bluetooth connection and try to reconnect.
"NO INFO"/"NO DATA" Bluetooth device cannot get the contact information.
"HF ERROR XX"/ Reset the unit and try the operation again. If this does not
"BT ERROR" solve the problem, consult your nearest service center.