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p.m. in your local time zone, Monday through Friday, excluding local IBM
holidays. If after 1:00 p.m. it is determined that on-site service is required, a
service technician will be scheduled to arrive the morning of the following
business day.
3. Same Day (SD), 24X7
After we receive your call, following problem determination, if IBM determines
on-site service is required, a service technician will be scheduled to arrive at
your location within four hours. This type of service will be provided 24 hours
a day, every day, including holidays.
IBM Contact Information
For IBM in Canada or the United States, call 1-800-IBM-SERV (or 1-800-426-7378).
For IBM in the European Union (EU), Asia Pacific, and Latin America countries,
contact IBM in that country or visit the following IBM Internet Web site:
http://www.ibm.com/servers/support/machine_warranties/.
Appendix B. IBM Statement of Limited Warranty Z125-4753-09 08/2006
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