Reboot The Camera; Reset To Factory Settings; Chapter 5 General Troubleshooting - SimPal G4 User Manual

Check firmware, IMEI and GSM signal of SimPal camera:
For Master user: #40#

4.21 Reboot the camera

The network cellular data sometimes unable to connect, it needs to restart the camera
to initialize network settings. The maser sendings following SMS message in order to:
Reboot the camera:

4.22 Reset to factory settings

You can reset the camera to factory setting if forgot the master number or camera do
not work normally.
After reset factory setting, camera will delete all settings; you need to setup master
number from beginning.
Method 1: Reset by pressing setting button
Make SimPal camera in working mode and registered network.

 Remove the battery cover; the setting button is near the DC power connector.
 Keep pressing the setting button for 5 seconds, camera will beep ring..
Then the camera reset to factory setting successfully.

Method 2: Reset by SMS command
Master sends following SMS message to SimPal camera in order to:
Reset the camera:
Reset MMS, data and e-mail settings:
Master sending following SMS message to reset camera advanced settings, it will
clean all storage setting and reset MMS, data and e-mail related settings. After this
command, User may need to set up network, MMS and e-mail parameters again. Use
this command with caution, request to connect external power, this command will
make camera system initialization, do not allow to turn off camera during initialization,
it may destroy camera system and make camera not working. Camera indicator will
stay in constant RED for 10 minutes before return to normal status. After 10 minutes, if
the camera still is not working, need to manually reboot camera.
Reset MMS, data and e-mail settings: #49#password#

Chapter 5 General troubleshooting

No. General Trouble
Can't start
1
(Indicator is working)
All functions disable
2
(Indicator is working)
25
SimPal-G4 3G Security Camera User Manual
#42#password#
#19# password #
Possible Reason
camera Other master is already set in the
camera.
Caller ID presentation or MMS,
Cellular data functions of the SIM
card do not active, insufficient fee of
the SIM card.
www.microdata.fi support@microdata.fi
(69)
(70)
(71)
(72)
Reset to factory default
setting.
Contact network provider to
active SIM card function. Pay
for the card.
09 - 42474920
Solution