Troubleshooting Guide; Technical Service - Heath Zenith DualBrite Installation & Operating Instruction

SYMPTOM POSSIBLE CAUSE
Lights will not 1. Light switch is turned off.
come on. 2. Light bulb is loose or burned out.
3. Fuse is blown or circuit breaker is turned off.
4. Daylight turn-off is in effect.
5. Sensor not detecting movement.
6. Incorrect circuit wiring, if this is a new installation.
Lights come on in 1. Light control may be installed in a relatively dark
daylight.
2. Light control is in TEST.
Lights come on for 1. Light control may be sensing small animals or automobile
no apparent reason.
2. Sensitivity is set too high.
Lights stay on 1. The sensor may be picking up a heat source like an air
continuously.
2. Light control is in Manual Mode.
3. Light control is in DualBrite® mode.
4. Sensitivity is set too high.
Lights flash on 1. Light control is in the TEST mode and warming up.
and off. 2. Heat being reflected from other objects may be affecting
Please call 1-800-858-8501 (English speaking only) for assistance before
If you experience a problem, follow this guide. You may also want to visit our Web site at: www.
hzsupport.com. If the problem persists, call* for assistance at 1-800-858-8501 (English speaking
only), 8:00 AM to 5:00 PM CST (M-F). You may also write* to:
HeathCo LLC
P.O. Box 90045
Bowling Green, KY 42102-9045
ATTN: Technical Service
* If contacting Technical Service, please have the following information available: Model Number,
Date of Purchase, and Place of Purchase.
Please keep your dated sales receipt, it is required for all warranty requests.

TROUBLESHOOTING GUIDE

location.
traffic.
vent, dryer vent, or brightly painted, heat-reflective
surface.
the sensor.

TECHNICAL SERVICE

returning product to store.
No Service Parts Available for this Product
SOLUTION
1. Turn light switch on.
2. Check bulb and replace if burned out.
3. Replace fuse or turn circuit breaker on.
4. Recheck after dark.
5. Re-aim the sensor to cover desired area.
6. Verify wiring is correct.
1. The fixture is operating normally under these
conditions.
2. Set control switch to 1, 5, or 10 minutes.
1. Re-aim sensor. Reduce sensitivity.
2. Reduce sensitivity.
1. Re-aim sensor. Reduce sensitivity.
2. Switch to Auto.
3. Slide DualBrite® switch to OFF position.
4. Reduce sensitivity.
1. Flashing is normal under these conditions.
2. Re-aim sensor. Reduce sensitivity.
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