Mackie DC16 Owner's Manual page 82

DC16 Owner's Manual
Dante Difficulties?
• We took time writing up a Dante Setup Guide. Check it out HERE
There is a massive amount of information on the Audinate website. Check it out HERE
•
No Interwebs
• Read the chapter titled "Wireless Setup" in the Master Fader Reference Guide.
This section is very important and reading it cover-to-cover is the best troubleshooting.
• Is your iPad connected to the correct wireless network? Go to iPad Settings > Wi-Fi and ensure that
it didn't hop onto to a different wireless network.
• Did you select the wireless DL32R from the tools > devices screen?
• Are you running the latest and greatest master fader and DL Series firmware? Go to the App Store
and check for an update.
• Did you connect the Ethernet cable to the correct port on the router? Be sure to use the LAN port
and not the WAN port.
• Did you connect and then power on the Wi-Fi router BEFORE turning on the DC16 / DL32R?
• Leave Master Fader and then return by pressing the Home button on the iPad.
• Force quit the Master Fader app.
• Try another Ethernet cable.
• Try another Wi-Fi router.
Repair
For warranty service, refer to the warranty information on page 83.
Non-warranty service for our products is available at a factory-authorized service center. To locate the
nearest service center, visit www.mackie.com/support. Service for our products living outside the United
States can be obtained through local dealers or distributors.
If you do not have access to our website, you can call our Tech Support department at 1-800-898-3211,
Monday-Friday during normal business hours, Pacific Time, to explain the problem. Tech Support will tell
you where the nearest factory-authorized service center is located in your area.
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https://supportloudtech.netx.net/loud-public/#asset/17383
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https://www.audinate.com/
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