Maintenance - LG WM3997H*A Owner's Manual

3(::)MAINTENANCE
Before calling for service
Check the following before calling for service.
iii iii iProb! em iii iiii iiii iPoss! bleCauses iii i i i solutions iii iii i
Clicking sound i " Do you hear a sound when you close or =" This sound is normal and occurs when the
i lock and unlock the door? i door is closed, locked or unlocked.
Spraying or hissing sound i" Is water spraying in the tub? i" This sound is normal as water is spraying
, i or circu!at!ng dur!ng t he cyc!e:
Buzzingor gushing • Is the washing machine draining water? i, This sound is normalasthedrain pump
sound drains water from the washing machine
, , afterthecyc!e: ,
Splashing sound • Is the washing machine washing a load of • Thissoundisnormalastheloadismoving
laundry? up and down during the wash and rinse
_ cycles.
Rattling and clanking noise • Are there any foreign objects such as keys, _• Check if there are ally foreign objects in the
coins, or safety pins in the tub or drain tub and drain the filter after stopping the
filter? cycle.
i" Unplug the power cord and contact your
i nearest LG service center if the noise
, _ i persists.
i Thumping sound i" Is the washing machine overloaded? • This sound is normal and occurs when the
, Is the load out of balance? load is out of balance. Stop the cycle and
, i rearrange the load for balancing.
Vibrating noise • Are the shipping bolts removed? • See page 13, Unpacking and removing
Is the load evenly distributed in the tub? shipping bolts, to remove the shipping bolts.i
i" Is the washing machine level balanced? • Stop the cycle and rearrange the load for
Is the washing machine installed onasolidi balancing.
and smooth surface? • See page 16, Leveling the washing machine,
to level the washing machine.
i " Check if the floor is solid and level.
Water leaking around • Is water leaking from a faucet or a water i " Check the faucets or water lines.
washer line? _i - If the water lines are loosely connected,
Is a drain pipe or a drain hose clogged? connectSee pagethem14, Connectingproperly. water lines, to
, Unclog the drain pipe or drain hose.
Contact a plumber if necessary.
' Excessive sudsor failureto • Didyou use more than the recommended _• Use the recommended amount of detergenti
i rinse amount of detergent? for the load.
• Is the soil level higher than the size of the • If the soil level is low, reduce the detergent
load? quantity to less than the recommended
level.
_.l_[_ Only use detergent with the HE (High-
Efficiency) logo,
iStaining • Did you add detergent directly to the tub? • Make sure to load detergent into the
Did you remove the load immediately after i detergent dispenser drawer.
it finished? i, Remove the load immediately after it
Did you sort and wash the clothes by color i finishes.
or soil? i" Sort and separate dark colors from light or
white ones, and heavily soiled items from
lightly soiled ones. See page 19, Sorting
laundry, for details