LG WM3997H*A Owner's Manual page 35

MA NTENANCE 35
TROUBLESHOOTING
Checking error messages
If the following message appears on the display, check the following and take the appropriate corrective action.
i iltemofclothinghasgatheredononesideofthetub, i" Rearrange items to help balance the load.
i i" There are not enough items in the machine, i ° Stuffed animals or mats call become unbalanced
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i Have your items gathered in one area, or is the loadi during spinning and the washing machine may fail
too small? i to drain. Rearrange the knitwear to help balance
i" Did you wash a stuffed animal, amat, or knitwear? i the load and drain it again.
, i " D!d you wash two different b!ankets together? • Put one b!anket !n at a time:
i Water is n°t supplied °r the water pressure is I°w i" Turn on the faucets.
i" Is the faucet turned off? i" If a faucet is frozen, thaw it with warm water.
* Is the water supply stopped orthe faucet frozen? i* Iftheinlet filter is clogged, clean it.(see page 32)
i" Is the water pressure low or is an inlet filter i" Connect the water line properly with the cold water
i clogged? i inlet. (see page 14)
_F7 i i
i" Is the water line properly connected with the cold • Check that the water lines are not pinched or bent.
i water inlet? i Take extra care that water lines are not twisted or
[. !sthe water!]ne pinched or bent? i pinched by other objects. ,
Water line leaks in connection i • Connect the water lines properly with the faucets.
• Are the water lines connected with the faucets (see page 14)
proper!y? , +
i oc _] iThetubd°esn°tr°tate _, Close and secure the door. lfthe message keeps
i I_- - I
Is the door secured? appearing, unplug the power and contact your
nearest LG service center.
' i The washing machine drains siowiy or not at ai] [, Lower the drain hose within 3feet beiow the end of]
i ° Is the drain hose installed over 31/4 feet (1 m) the elbow bracket.
.......... _'_= i beyond the end of the elbow bracket? i" Place the drain hose on a smooth surface to
i" Is the drain hose pinched or clogged inside? i prevent bending.
i* Is the drain hose frozen? i" If the drain hoses are frozen, thaw them in warm
i" Is the drain hose clogged with foreign objects? i water.
, i i" Open the dra[npump p!ug cap and remove the dirt:
OC i Apowerfailurehasoccurred. i" Press the Power button to turn off the washing
i i machine and press it again to turn it on.
i _ i _°ntr°i Error: t" Unplug the power cord and contact your nearest
i i L-L-J i i LG service center. ,
i _ i The water supply does not stop i" Unplug the power cord and contact your nearest
[ i F,-j i* Do the water supply and the drain keep repeating inturn? i LG service center
i The water level is not controlled i * The water level sensor is not working correctly.
_-L-] * Is the water level too low or high compared with i" Unplug the power cord and contact your nearest
i the size of the load? i LG service center.
, t i ,
i Thetubdoesnotrotate i* Rearrange the load size and restart the washing
* Is the washing machine overloaded?
i J C
i" To clean up the tub, please run the TUB CLEAN
cycle.
CCLi i
i machine.
i, If the load size is big, the tub may not rotate due to
an overheated motor. Allow the washing machine
to stand for a while and restart the cycle. Unplug
the power cord and contact your nearest LG servicei
center if the same error message appears, i
i" Please empty the tub and insert bleach into the i
detergent dispenser and select the Tub Clean cycle, i
* If you want to skip the Tub Clean, turn the CYCLE
SELECTOR KNOB or push the option buttons to
select a cycle. The message will keep appearing until i
a few wash cycles have been completed, then it will
disappear until the next scheduled time to clean the
tub.