Service; Worldwide Service; Us And Canada Service; Service At A Us Or Canada Service Center - Crown DCi 8 600DA Operation Manual

Table of Contents

Service

Crown products are quality units that rarely require servicing. Before returning your unit for servicing, please contact Crown Technical Support to verify the need for

servicing.

Warranty is only valid within the country in which the product was purchased.

This unit has very sophisticated circuitry which should only be serviced by a fully trained technician. This is one reason why each unit bears the following label:

CAUTION: To prevent electric shock, do not remove covers� No user serviceable parts inside� Refer servicing to a qualified

technician�

Complete the Service Return Authorization form in the back of this manual, when returning a Crown product to the factory or authorized service center. The form must be

included with your product inside the box or in a packing slip envelope securely attached to the outside of the shipping carton. Do not send this form separately.

Worldwide Service

Service may be obtained from an authorized service center (contact your local Crown/Amcron representative or our office for a list of authorized service centers). To obtain

service, simply present the bill of sale as proof of purchase along with the defective unit to an authorized service center. They will handle the necessary paperwork and repair.

Remember to transport your unit in the original factory pack.

US and Canada Service

Service may be obtained in one of two ways: from an authorized service center or from the factory. You may choose either. It is important that you have your copy of the bill

of sale as your proof of purchase.

Service at a US or Canada Service Center

This method usually saves the most time and effort. Simply present your bill of sale along with the defective unit to an authorized service center to obtain service. They will

handle the necessary paperwork and repair. Remember to transport the unit in the original factory pack. A list of authorized service centers in your area can be obtained from

Crown Factory Service, or online from

Factory Service

Crown accepts no responsibility for non-serviceable product that is sent to us for factory repair. It is the owner's responsibility to ensure that their product is serviceable

prior to sending it to the factory.

A Service Return Authorization (SRA) is required for product being sent to the factory for repair. An SRA can be completed online at www.crownaudio.com/support/rma. If

you do not have access to the web, please call Customer Service at 574.294.8200 or 800.342.6939 extension 8205 in North America, Puerto Rico and the Virgin Islands

only.

For warranty service, we will pay for ground shipping both ways in the United States. Contact Customer Service to obtain prepaid shipping labels prior to sending the unit.

Or, if you prefer, you may prepay the cost of shipping, and HARMAN will reimburse you. Send copies of the shipping receipts to HARMAN to receive reimbursement.

Your repaired unit will be returned via UPS ground. Please contact us if other arrangements are required.