Honda 1997 Accord Wagon Owner's Manual page 199

Customer Relations Information
Honda dealership personnel are
trained professionals. They should
be able to answer all your
questions. If you encounter a
problem that your dealership does
not solve to your satisfaction,
please discuss it with the
dealership's management. The
Service Manager or General
Manager can help. Almost all
problems are solved in this way.
Warranty and Customer Relations
If you are dissatisfied with the
decision made by the dealership's
management, contact your
Honda Customer Relations Zone
Office. Refer to the map on the
following page.
When you call or write, please
give us this information:
Vehicle Identification Number
(see page 190)
Name and address of the dealer
who services your car
Date of purchase
Mileage on your car
Your name, address, and
telephone number
A detailed description of the
problem
Name of the dealer who sold
the car to you