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ReadTM
use
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Take the time to read this book and learn how to
enjoy your new Microwave Oven.it contains detailed
operating instructions and recommended mainte-
nance, as wei! as handy tips to help you gain max-
imum benefits from your Microwave Oven. Once
you have read
the book,
keep it handy to answer
any questions you may have.
if you have any additional questions concerning
the operation of your Microwave Oven, write–
including your phone number—to:
Consumer Affairs
Hotpoint
Appliance Park
Louisville, Kentucky 40225
IF YOU RECEIVED A DAMAGEDOVEN,immediately
contact the dealer (or builder) from whom you pur-
chased it, They have been informed of the proper
procedure to take care of such matters and can
handle it for you.
Register Your Oven
]t is important that we, the manufacturer, know the
location of your Microwave Oven should a need
occur for adjustments.
Pleasecheck with your supplier to be sure he has
registered you as the owner; also send in your Pur-
chase Record Card. If you move, or if you are not
the original purchaser please write to us, stating
model and serial numbers. This appliance must be
registered. Pleasebe certain that it is.
Write to:
Hotpoint
RangeProduct Service
AP2-21O
Appliance Park
Louisville, Kentucky 40225
Bekwe You
call
for
Sw'hxl:
Check "Before You Call for Service" section in the
——
back of the book. Many minor causes of operating
problems that you can correct yourself are
explained. This may save you an unnecessary ser-
vice call.
If You Need service
in many cities, there's a Hotpoint Factory Service
Center. Call and a radio-dispatched truck will come
to your home by appointment–mornin9 or after-
noon. Charge the work, if you like. All the centers
accept both Master Chargeand Visa cards.
Or look for the tiotpoint Franchised Customer
Care@servicers. You'll find them in the Yellow
Pages under "HO TPOINT CUSI"OME!3 CARZ@
SERVICE."
If youneedserviceliterature,parts lists, partsor accm-
sorie$,contact one of the Factory Service Centers, a
franchised Customer Care@ Servicer or your
Hotpoint dea!er.
ExtendedService Contracts:The terms of your war-
ranty provide free service covering failures due t
manufacturing defects for a definite period of time.
After this warrant expires you ma purchase an
1
Y
Extended Service ontractwhichwii
enable youto
budget your service needs. This mvera9ebeYond
:
warranty is availabie from our Factory Service
Centersand from many franchised Customer Care@
servicers. It is a good idea to apply for this cov-
erage before your warranty expires.
Steps
to
F ollow
for
Fwther I14elp
First, contact the peopie who serviced your Micro-
wave Oven. Explain why you are dissatisfied. in
most cases, this wiil solve the problem.
Next, if you are still dissatisfied, write all the
details+ ncluding your phone number–to:
Manager, Consumer Relations
Hot omt
WC~-312
Appliance Park
Louisville, Kentucky 40225
Finaiiy, if your problem is still not resolved, write:
Major Appliance ConsumerAction Panel
20 North Wacker Drive
Chicago, Illinois 60606
This panel, known as MACAP,is a group of inde-
pendent consumer experts under the sponsorship
of several industry associations. Its purpose is to
study practices and advise the industry of ways to
improve customer service. Because MACAPis free
of Industry control and influence, it is able to mak
f
im artial recommendations and consider each case
in ividually.
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