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Troubleshooting
If you encounter problems while using the phone, or if it performs
abnormally, you can refer to the chart below. If your particular
problem cannot be resolved, contact the dealer where you
purchased the phone or search our FAQ's at zte.com.au
Problem
Poor
reception
Echo or noise
Unable to
select certain
features
Possible causes
The network signal is too
weak at your current
location, for example, in a
basement or near a tall
building.
The network is busy.
You are too far away from
a base station for your
service provider.
Poor network trunk
quality on the part of
your service provider.
Your service provider
does not support these
features, or you have not
applied for services that
Possible solution
Move to a location where
the network signal is
stronger.
Try again in a few
minutes.
You can request a service
area map from your
service provider.
Press End Key and dial
again. You may be
switched to a
better‐quality phone line.
Contact your service
provider.
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