Customer Information; Procedure - GMC 2017 Canyon Owner's Manual

Customer
Information

Customer Information

Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 385
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 387
Customer Assistance for Text
Telephone (TTY) Users . . . . . 388
Online Owner Center . . . . . . . . . 388
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 389
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 389
Scheduling Service
Appointments . . . . . . . . . . . . . . . 391
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 391
Collision Damage Repair . . . . . 392
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 394
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 395
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 395
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 396
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 396
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 396
Event Data Recorders . . . . . . . . 397
®
OnStar . . . . . . . . . . . . . . . . . . . . . . 397
Infotainment System . . . . . . . . . . 398
Customer Information
Customer Information
Customer Satisfaction

Procedure

Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
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