Glossary - Dell poweredge r720 Installation, Maintenance And Troubleshooting Manual

Glossary

Automatic Call
Distribution (ACD)
Boot disk
CMS
FB- DIMM
IDE
Non-Volatile
Random Access
Memory (NVRAM)
SAS
SCSI
SCSI Bus
SCSI ID
SCSI Single-Ended
Bus
Small Computer
System Interface
(SCSI)
SSO
Avaya CMS Dell R720 and R620 Computer Hardware Installation
A switch feature. ACD is software that channels high-volume incoming call
traffic to agent groups (splits or skills).
Also an agent state where the extension is engaged in an ACD call (with either
the agent talking to the caller or the call waiting on hold).
A disk that contains the Linux® operating system and customer data.
Call Management System (CMS). A software product used by business
customers that have an Avaya telecommunications switch and receive a large
volume of telephone calls that are processed through the Automatic Call
Distribution (ACD) feature of the switch.
Dual In-line Memory Module. A narrow printed circuit board that holds memory
chips. It plugs into a FB-DIMM socket on the motherboard or memory board.
Integrated Drive Electronics
A random access memory (RAM) system that holds its contents when external
power is lost.
Serial Attached SCSI.
See Small Computer System Interface
An industry standard peripheral bus that is used to connect intelligent
peripherals to a computer. It uses a daisy-chained cabling arrangement that
originates at the Host Adapter to interconnect up to seven intelligent peripheral
controllers on the bus. The Dell computer uses a fast SCSI-2 implementation.
Each tap on the SCSI bus is required to have a unique identification or address,
which is the SCSI ID. The ID is set by a push button located on each device.
A version of the SCSI bus designed to minimize cost and space. Cable lengths
up to 6 meters are supported. A SCSI single-ended bus is not compatible with
the differential version of the SCSI bus.
A hardware interface that allows the connection of devices (such as hard disks)
to a computer system.
Services Support Organization. The Avaya organization that provides technical
support for Avaya products.
(SCSI).
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October 2015