HP Smart Array P712m Quickspecs page 7

QuickSpecs
Service and Support, HP Care Pack, and Warranty Information
Warranty
Software Product Services Standalone telephone support
Hardware Product
Services
Warranty Upgrade
Options
HP Care Pack Information HP Care Pack is defined as an upgrade to the product warranty attribute, available for a specific duration
The warranty for this device is 3 years parts only.
Pre-Failure Warranty: Drives attached to the Smart Array Controller and monitored under Insight Manager
are supported by a Pre-Failure (replacement) Warranty. For complete details, consult the HP Support
Center or refer to your HP Server Documentation.
Rights to new license version
Media and documentation updates
Installation services
On-site maintenance (includes warranty support)
Response time upgrades during the warranty period
Post-warranty coverage
RAID setup and performance consulting via statement of work
Response - Upgrade on-site response from next business day to same day 4 hours
Coverage - Extend hours of coverage from 9 hours x 5 days to 24 hours x 7 days
Duration - Select duration of coverage for a period of 1, 3, or 5 years
Warranty upgrade options can come in the form of Care Packs, which are sold at the HP System level this
product attaches too.
and hours of coverage. Care Packs for this option is sold at the system level this option attaches too.
HP Care Pack is not available for less than the product's warranty duration.
HP Care Pack is available for sale anytime during the warranty period for most products, but the
commencement date will be the same as the Warranty Start Date (delivery date to end user customer).
Proof of purchase may be required.
HP Care Pack services are prepaid.
NOTE: For additional HP Care Pack (hardware & software) information, as well as orderable part numbers,
please refer to the URL: http://www.hp.com/hps/carepack/
DA - 13296 Worldwide — Version 14 — August 30, 2013
HP Smart Array P712m Controller
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