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Returns
RMA
Page 10 of 11
In case you need to return a product or request support, follow the procedure below:
·
If you live in the U.S., contact Chauvet World Headquarters (see
·
If you live in the UK or Ireland, contact Chauvet Europe Ltd. (see
·
If you live in Mexico, contact Chauvet Mexico (see
·
If you live in any other country, DO NOT contact Chauvet. Contact your distributor.
See
www.chauvetlighting.com
Ireland, or Mexico.
If you live outside the U.S., United Kingdom, Ireland, or Mexico, contact your
distributor of record and follow their instructions on how to return Chauvet
products to them. Visit our website for contact details.
Call the corresponding Chauvet Tech Support office and request a Return Merchandise
Authorization (RMA) number before shipping the product. Be prepared to provide the
model number, serial number, and a brief description of the cause for the return.
You must send the merchandise prepaid, in its original box, and with its original packing
and accessories. Chauvet will not issue call tags.
Clearly label the package with the RMA number. Chauvet will refuse any product
returned without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write the following information on a piece of paper
and place it inside the box:
·
Your name
·
Your address
·
Your phone number
·
RMA number
·
A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be your responsibility. As a suggestion, proper UPS packing or double-
boxing is always a safe method to use.
Chauvet reserves the right to use its own discretion to repair or replace returned
product(s).
Contact
for distributors outside the U.S., United Kingdom,
B-250 Bubble Machine User Manual Rev. 8
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