Warranty Information - Cozzia 16028 Use & Care Manual

Use and Care Manual
Wellness for Home

WARRANTY INFORMATION

Cozzia products have the following warranty:
COZZIA's massage chairs, motion upholstery and home theater massage seating provide a
ONE YEAR in home servicing warranty and a TWO YEAR parts warranty.
COZZIA customer service will not issue Return Material Authorizations (RMAs) for products.
COZZIA products will be repaired by the consumer or by an in home technician. COZZIA will
not issue Return Material Authorizations (RMA's) to buyers.
SERVICE AND TECHNICAL SUPPORT
Consumers may contact COZZIA's customer service department at 1-877-977-0656
between 9.00am and 5.00pm PST, Monday through Friday or email us at
Service@cozziausa.com or visit our web site at www.cozziausa.com for warranty and service
issues.
Consumers are required to provide the unit serial number and dated proof of purchase (sales
receipt) when they contact the COZZIA Service Department regarding repair.
A COZZIA customer service representative will attend to most consumer inquiries but in some
cases a technical service specialist will be required to provide enhanced support.
Non-warranty repair is provided on a "per incident" basis. COZZIA customer service will verify
that the unit has failed and provide instructions for repair. All applicable repairs, parts, shipping,
handling, local tax and a "per incident" fee will be charged for non-warranty repairs and
support calls.
Proof of purchase (original receipt) is required for all warranty repairs or servicing.
EXTENDED WARRANTIES
COZZIA offers extended warranty programs to enhance ownership of COZZIA products.
Extended warranty provides a three year limited repair or replacement massage chair warranty
with on-site service.
Please visit www.cozziausa.com for the latest terms and pricing for extended warranties.
Many COZZIA product repairs may be performed by the consumer in his/her own home with
parts and instructions supplied by COZZIA such as remote controller replacement that does
not require the service of a technician.
• Floor Models and Demonstration Units: have a pro-rated warranty period that begins the
day the model is placed on the floor and connected to an electrical outlet by the retail
partner. Proof of purchase is required in order to obtain warranty service and parts.
Non-warranty parts and service are available at a "per incident" charge.
• Warranty Coverage Period: warranty coverage starts at the time the consumer purchases
their chair. Proof of purchase is required for all warranty repairs. The warranty time period is
measured by continuous calendar days based on the seven day week.
• Field Service: COZZIA customer service department will diagnose and schedule an
authorized service provider to repair the chair in the consumer's residence
• Parts: all parts deemed necessary for repairs will be shipped to the consumer at no charge
by the COZZIA service department.
CONSUMER WARRANTY LIMITATIONS AND EXCLUSIONS
• Warranties are only valid in the 48 contiguous United States and Canada and are contingent
upon the consumer operating the chair according to the corresponding instruction manual.
• The warranty only applies to COZZIA products and does not include any accessories or
enhancements.
• Field service requires pre-approval and must be performed by COZZIA's authorized field
service personnel. Field service is only available in the 48 contiguous United States.
• Softening of foam and filling composites in pillows, pads and memory foam occurs naturally
and does not constitute a defect under this warranty
• Fading, wear and piling of fabric occurs naturally and does not constitute a defect under this
warranty
• Natural markings, grain and dye variations in leather do not constitute a defect under this
warranty
• Warranties do not cover any loss or damage resulting from improper installation,
unauthorized repairs or modifications, improper use of the electrical/power supply, loss of
power, a dropped product, a malfunction or damage of an operating part from failure to
implement the manufacturer's recommended maintenance, transportation damage, theft,
abuse, misuse, neglect, vandalism or environmental conditions (fire, floods, rust, corrosion,
sand, dirt, windstorm, hail, earthquake or exposure to weather conditions), loss of use during
20/21