Kenmore 970F27012 Use & Care Manual page 15

Before You Call
CONCERN
Popping or cracking
sound when com-
pressor comes on.
Bubbling or
gurgling sound, like
water boiling.
Vibrating or
rattling noise.
WATER/MOISTURE/FROST INSIDE APPLIANCE
Moisture forms on
inside walls.
ODOR IN APPLIANCE
Odor in appliance
DOOR PROBLEMS
Door will not close.
LIGHT IS NOT ON
Light is not on.
POTENTIAL CAUSE
• Metal parts undergo
expansion and
contraction, as in hot
water pipes.
• Refrigerant (used to
cool appliance) is
circulating throughout
the system.
• Appliance is not level. It
rocks on the floor when it
is moved slightly.
• Floor is uneven or
weak. Appliance rocks
on floor when it is
moved slightly.
• Appliance is touching
the wall.
• Weather is hot and
humid, which increases
internal rate of frost
build-up.
• Door may not be
seating properly.
• Door is kept open too
long, or is opened
too frequently.
• Interior needs to
be cleaned.
• Foods with strong odors
are in the appliance.
• Appliance is not level. It
rocks on the floor when
it is moved slightly.
• Floor is uneven or
weak. Appliance rocks
on floor when it is
moved slightly.
• The light is burned out or
LED bulb is damaged.
• No electric current is
reaching the appliance.
• Control system has
disabled lights because
the door was left open
too long.
COMMON SOLUTION
• This is normal. Sound will level off or
disappear as appliance continues to run.
• This is normal.
• Level the unit. Refer to "Leveling" in the
Leveling Instructions Section.
• Ensure floor can adequately support appliance.
Level the appliance by putting wood or metal
shims under part of the appliance.
• Re-level the appliance or move appliance
slightly. Refer to Leveling Instructions.
• This is normal.
• See "DOOR PROBLEMS" in Before You Call.
• Open the door less often.
• Clean interior with sponge, warm water, and
baking soda. Replace air filter.
• Cover the food tightly.
• This condition can force the cabinet out
of square and misalign the door. Refer to
Leveling Instructions.
• Ensure floor can adequately support freezer.
Level the floor by using wood or metal shims
under the appliance or brace floor supporting
the appliance.
• Replace LED light bulb.
• See "Appliance does not run" in Before You Call.
• Close and reopen door to enable lights.
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