Troubleshooting; Before Returning For Repairs - Schumacher Electric SJ2 Owner's Manual

7. TROUBLESHOOTING

PROBLEM
The portable power won't
jump start my car.
The portable power won't
power my 12V device.
The battery in the portable
power won't hold a charge.
The compressor shuts off.
(Model SJ 2 only.)

8. BEFORE RETURNING FOR REPAIRS

For REPAIR OR RETURN, contact Customer Service at 1-800-621-5485.
DO NOT SHIP UNIT until you receive a RETURN MERCHANDISE AUTHORIZATION
(RMA) number from Customer Service at Schumacher Electric Corporation.
POSSIBLE CAUSE
Clamps are not making a good
connection to the battery.
Connections are reversed.
The portable power's battery
is not charged.
The vehicle's battery is
defective.
The portable power is not
turned on.
The 12V device is not
turned on.
The portable power's battery
is not charged.
The 12V device draws more
than 15A or has a short
circuit.
The battery is bad (will not
accept a charge).
The compressor is
overheated.
If these solutions do not eliminate the problem,
or for more information about troubleshooting,
contact customer service for assistance:
services@schumacherelectric.com
www.batterychargers.com
or call 1-800-621-5485
Monday-Friday 7:00 to 5:00 CST
am pm
• 7 •
REASON/SOLUTION
Check for poor connection to
battery and frame. Make sure
connection points are clean.
Disconnect the portable power
and reverse the clamps.
Press the Battery Status button
on the front of the unit. The
LEDs will indicate the status of
charge.
Have the battery checked.
Turn the portable power ON/
OFF switch to the ON position.
Turn on the 12V device.
Check the battery charge
status by pressing the Battery
Status button.
Disconnect the 12V device.
The internal breaker will
automatically reset after a
minute or two. Try the 12V
device again.
Have the battery checked.
Allow to cool for a few
minutes, then try again.