Obtaining Warranty Service; Emergency Repairs - Lexus RX 450h Warranty And Services Manual

BY GEOGRAPHIC
REGION
In the United States, U.S.
Territories and Canada
To obtain warranty service in the
United States, U.S. territories or
Canada, take your vehicle to an
authorized Lexus dealership. If your
vehicle cannot be driven, contact
your nearest Lexus dealership for
towing assistance. You do not have
to pay for towing to the nearest Lexus
dealership if your vehicle is inoperable
due to failure of a warranted part.
Outside the United States,
U.S. Territories and Canada
If you are using your vehicle outside
the United States, U.S. territories and
Canada and need warranty service,
contact a local Lexus dealership.
Please note, however, that your
vehicle may not be repaired free
of charge because the local Lexus
distributor may have no obligation
to provide warranty service for your
vehicle, and/or your vehicle may
not comply with local regulatory
or environmental requirements.

OBTAINING WARRANTY SERVICE

EMERGENCY REPAIRS

Lexus recommends having
maintenance and repairs for
your RX 450h performed by
an authorized Lexus dealership.
To locate your nearest authorized
Lexus dealership, log on to
www.lexus.com or contact
Lexus Customer Satisfaction
at (800) 255-3987.
Maintenance and repairs not
performed by an authorized
Lexus dealership should be
performed by a qualified
technician following procedures
in Lexus service and repair
publications.
Please refer to the important
safety precautions found on
the inside front cover
of this booklet.
If your vehicle is inoperable or unsafe
to drive and there is no Lexus dealership
reasonably available to make repairs,
you may perform the repairs yourself
or have them performed by another
automotive service provider. Lexus
will reimburse you for any of the
repairs that are covered by warranty.
To receive reimbursement, present to
an authorized Lexus dealership your
paid repair invoices and any parts
that were removed from the vehicle.
Your Responsibilities 37