Troubleshooting - Alcatel PIXI4 User Manual

5) Inclement weather, lightning, fire, humidity, infiltration of liquids or foods,
chemical products, download of files, crash, high voltage, corrosion,
oxidation...
Your phone will not be repaired in case labels or serial numbers (IMEI) have
been removed or altered.
There are no express warranties, whether written, oral or implied, other than
this printed limited warranty or the mandatory warranty provided by your
country or jurisdiction.
In no event shall TCL Communication Ltd. or any of its affiliates be liable
for indirect, incidental or consequential damages of any nature whatsoever,
including but not limited commercial or financial loss or damage, loss of data
or loss of image to the full extent those damages can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation of indirect,
incidental or consequential damages, or limitation of the duration of implied
warranties, so the preceding limitations or exclusions may not apply to you.
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Troubleshooting ..........................

Before contacting the service centre, you are advised to follow the instructions
below:
• You are advised to fully charge the battery for optimal operation.
• Avoid storing large amounts of data on your phone as this may affect its
performance.
• Use the FOTA (Firmware Over The Air) Upgrade tool to update your phone's
software. To access System updates, touch the Application tab from the
Home screen, then select System updates or touch Settings\About
phone\System updates.
Touch and the phone will search for the latest software. If you want to
update the system, touch the
to complete the upgrade. Now your phone will have the latest software
version. You should turn on data connection or Wi-Fi before searching for
updates. Auto-check settings are also available. If you have chosen auto-
check, when the system discovers the new version, a dialog will pop up to
choose download or ignore, the notification will also appear in the status bar.
Don't change your default storage location while FOTA is downloading or
updating to avoid errors in locating the correct update packages.
• Use Factory data reset and Mobile Upgrade tool to perform phone
formatting or software upgrading (to reset factory data, hold down the
Power key and the Volume up key at the same time under power off mode).
ALL User phone data: contacts, photos, messages and files, downloaded
applications will be lost permanently. It is strongly advised to fully back up
the phone data and profile via Smart Suite before doing formatting and
upgrading.
• Please pay attention that after Factory data reset is performed you may
be requested to enter Google account credentials* that were used on this
device before Factory reset. Otherwise you will not be able to use the device.
If you don't remember your Google account credentials please complete
Google account recovery procedure. In case you don't succeed in it - please
apply to authorized repair center, but remember that it will not be regarded
as warranty case.
* Applicable for Android OS versions starting from 5.1.
button, and when that's finished, touch
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